Excellent service from start to finish. The website was easy to use, with a great range of products at competitive prices. Ordering was straightforward, my items arrived quickly and were well packaged... Toon meer
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Lees wat reviewers zeggen
Have been using this company for a while now easy to order quick delivery. Would recommend to others
Order received promptly and the products were priced lower than I could source elsewhere. I had no reason to contact their customer service but on occasions my wife has and received prompt and helpful... Toon meer
VapesDirect are a pleasure to order from, I've placed several orders with them now, always delivered within 1-2 days at an exceptional price. I pay normally 2x the price at my local vape shop tha... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Vapesdirect is the leading online vape shop in Stourport, offering a wide range of e-cigs, vape kits, box mods, tanks and e-liquids. Before purchasing we would love to hear from you first about your current habits and what you would like to achieve; with that perspective we can give yourselves a better suited product.
Contactgegevens
Brindley Street 9, DY13 8JA, Stourport-on-Severn, Verenigd Koninkrijk
- 08004880205
- info@vapesdirect.co.uk
- www.vapesdirect.co.uk
4,9
Uitstekend
6K reviews
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Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
delivering on time and keeping me…
delivering on time and keeping me updated right through. excellent service.
13 mei 2026
Great savings & value
Great savings & value! No issues whatsoever. On time delivery too! Many thanks 🙏
12 januari 2026
ive used vapesdirect for a good 2 yrs…
ive used vapesdirect for a good 2 yrs .a easy to use website, prices i fill cant be beat and fast delivery time is why i keep coming back. well done to them
15 mei 2026
4 of the 10 pods had turned brown..so…
4 of the 10 pods had turned brown..so if you want i regular custom please check the goods before despatch. Regards andy massey.
11 mei 2026
Antwoord van VapesDirect West Midlands Limited
Hi Andy,
We are sorry to hear this, however this is the first contact we have received from you regarding the issue, as no email or support request had been raised with us prior to the review being posted.
As this was also your first order with us, we would not have any previous purchasing history or preference to compare this against.
The pods themselves are manufactured and sealed by Edge, not by ourselves, so unfortunately we are unable to physically open and inspect every sealed product before dispatch. Doing so would mean breaking manufacturer security seals and tamper packaging, which would then understandably lead to complaints from customers receiving products that appeared opened or interfered with.
However, if there is a genuine quality issue, we are more than happy to investigate this further with the manufacturer.
At the moment, the information provided is unfortunately too limited for us to properly investigate. We would need further details such as:
• Which flavour(s) were affected
• Photos of the pods and packaging
• Batch numbers from the boxes
• Whether the liquid itself had changed colour or taste
If you contact our support team directly with the above information, we will gladly look into this further for you with Edge.
Kind regards,
Vapesdirect Team
Wrong and missing items and no response…
Wrong and missing items and no response to emails. Usually fantastic and very easy to collect
7 mei 2026
Antwoord van VapesDirect West Midlands Limited
Hi,
We are really sorry to hear this.
We have checked our emails, including junk and spam folders daily, and we cannot currently find any messages relating to this issue. We would really appreciate it if you could confirm which email address you contacted us from, or resend the email to info@vapesdirect.co.uk so we can investigate this properly for you.
Please also send over details of the missing or incorrect items and we will do our best to resolve this as quickly as possible.
We are glad to hear you have usually had a positive experience with us and would love the opportunity to put this right.
Thank you,
Vapesdirect
My heizen
When our local shop stopped selling the heizen vape liquid i shopped around different companies for heizen liquid some stores still didn't stock it and the stores that did sell it were way over priced for what i wanted or other stores said that it was heizen but actually it jut mint and berry which i didnt like because the heizen usually has a hint of aniseed and other flavours but when I went to vapesdirect west Midlands I was very satisfied that they had got the identical liquid that I was looking for so now I buy 5 boxes of 5 bottles of liquid which lasts me a few months for less than £40 as before when I was buying from our local shop it was £40 for 16 bottles so I'm happy they also stock the coils and many other products.
5 mei 2026
Came as ordered prompt delivery
Came as ordered, good communication and prompt delivery will use again thanks
5 mei 2026
Amazing company
I have ordered through vapes direct for several years now and my recent order went wrong due to the delivery company , but unlike a lot of businesses capes direct resolved the issue and my order has now been delivered, highly recommend them.
15 mei 2026
Review zonder uitnodiging
Five Stars Again!
Great service again re my recent order. The e liquid purchased is always great quality and excellent value and the next day delivery is an absolute godsend!! Five stars from start to finish.
30 april 2026
Great prices fast delivery I jujuhave have…
Great prices fast delivery I have have brought from this company for a year and a half and never had a single problem definitely would recommend
1 mei 2026
Always excellent service
Always excellent service. Excellent range of vape products. I would definitely recommend VapesDirect for your vaping requirements.
1 mei 2026
Easy website to navigate
Easy website to navigate. Got the product I required. No delay in reaching me. Thanks
30 april 2026
Excellent quality service and product…
Excellent quality service and product delivered promptly. Always ensuring competitive prices for genuine items website is easy to navigate and advise is available when needed. Always sending out emails for upcoming bargains what more could you ask for many thanks to all who make it an enjoyable experience long may it continue. Cheers
30 april 2026
Affordable products and quick well…
Affordable products and quick well packaged delivery
29 april 2026
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