Have been ordering from here for ages now...always quick to send out usually get my orders the next day....whenever there was an issue I received a phone call and it was dealt with straightaway...best... Toon meer
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I've ordered twice within a week they're that good. Prices are better than everyone and the product range blows competitors out of the water. The most amazing thing is delivery speed, honestly there i... Toon meer
Bedrijf heeft geantwoord
** Updated review** After waiting since the 29th of April for my delivery, I was finally contacted by Josh, who explained that my order had been lost in transit. As the product I ordered has been... Toon meer
Very loyal to Vapourcore! They are always delivering on time and have loads of different choices incase my favourites run out. Somehow I always get free bees with my orders which is cool as I get to t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Vapourcore launched in 2016 and is one of the largest stockists of e-cigarettes and vape products. We focus on smokers wanting to switch by offering the latest in disposable vapes and pod vape kits, which are convenient and easy to use no matter your lifestyle. Our expansive range of vape kits and disposables include our very own ground-breaking CORE PRO disposables alongside big brands like Vapeman, Vuse, Hexa, Elf Bar and Geek Bar. We also sell a carefully curated selection of heat-not-burn and heated tobacco products from IQOS and Ploom, and several best selling brands of nicotine pouch such as Velo and Nordic Spirit.
Contactgegevens
Unit 29, Orbital 25 Business Park, WD18 9DA, Watford, Verenigd Koninkrijk
- cs@vapourcore.com
- www.vapourcore.com
4,6
Uitstekend
2K reviews
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Defective product, no after sales support
I placed an order for 3 x hayati pro max devices on 22/11/25. Delivery was swift and my order arrived on 25/11/25. All was well until 21/12/25, when I realised that one device was faulty, would not charge at all. I emailed vapourcore to request a replacement, but to this day I have had no response. Clearly, an after sales service is non-existant, once they have your money they do not care.
For this reason, I will not be ordering again.
21 december 2025
Review zonder uitnodiging
Great prices and excellent customer…
Great prices and excellent customer service would highly recommend this company
17 november 2025
Review zonder uitnodiging
I’ve been shopping here four or five…
I’ve been shopping here four or five times now, and the service has been excellent every single time — including the super fast delivery of my orders.
10 november 2025
Review zonder uitnodiging
Customer service is second to none
Customer service is second to none, would 100% guarantee to order again . Quality service
14 oktober 2025
Review zonder uitnodiging
Great vape site
The site is amazing and does a wide range of vapes always reply’s very quickly to questions and is very helpful.. great site and won’t use another.. 5 star ⭐⭐️⭐️⭐️⭐️
10 september 2025
Review zonder uitnodiging
Avoid this company like the plague
Items missing from my order. Customer Services called me and basically called me a liar by saying they will have to check CCTV of packing. Then called me back and could only offer a credit note for missing items as it would cost them way to much in postage to send me the item I paid for but didn't receive.
Be warned!! Don't order anything from this site if you expect to recive it.
Update!!! Still no credit refund for missing item after all this time !!!
7 augustus 2025
Review zonder uitnodiging
The best customer service you could ask…
The best customer service you could ask for from a company!! Couldn’t recommend more, amazing delivery time and communication respond straight away to issues (not through fault of their own) resolved them immediately! Perfect! Thank you so much!! Will definitely be ordering from here from now on🙂
2 juli 2025
Review zonder uitnodiging
Antwoord van Vapourcore
Hi Bethany,
Thank you so much for your amazing review!
We’re absolutely thrilled to hear that you’re happy with our customer service, communication, and delivery speed. It means a lot to us that you took the time to share your experience—and even more that we’ve earned your trust for future orders!
We’re always here if you need anything, and we can’t wait to serve you again soon 😊
Thanks again from all of us at Vapour Core.
Customer service is top
Hi, I purchased from this site and I'm really shocked with how good the service from these guys has been.!!!!
9 mei 2025
Review zonder uitnodiging
Antwoord van Vapourcore
Hi Saqib,
Thank you so much for the fantastic 5-star review! We’re thrilled to hear our customer service has impressed you. Providing top-notch service is something we truly pride ourselves on, and your support means a lot to us!
Looking forward to serving you again soon.
Best regards,
Vapour Core Team
Service is exceptional
Had stuff missing from my order. They left me a note of what was missing and sent me extra. Some companies could learn from this service
8 mei 2025
Review zonder uitnodiging
Antwoord van Vapourcore
Hi there,
Thank you so much for your wonderful 5-star review! We’re glad to hear our team handled the missing items promptly and that you appreciated the extra care we put into making things right. Delivering exceptional service is very important to us, and your kind words mean a lot!
Looking forward to serving you again soon.
Best regards,
Vapour Core Team
The best
Ive never had an issue with these guys, they always look after you as a customer and the loyalty points system is the best around. They are the best
7 mei 2025
Review zonder uitnodiging
Antwoord van Vapourcore
Hi Imran,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear you’ve had consistently great experiences with us and that you love our loyalty points system. Your support means the world to us, and we’re committed to keeping you happy every step of the way!
Looking forward to serving you again soon.
Best regards,
The Vapour Core Team
IVG pro 12 refills
IVG pro 12 refills - First time order was delivered 22hrs after placing order! Excellent service. Well packaged , good price and genuine product. Will definitely shop here again.
29 april 2025
Review zonder uitnodiging
Antwoord van Vapourcore
Hi there,
Thank you so much for your fantastic 5-star review! We’re thrilled your first order arrived in just 22 hours and that you were happy with the packaging, pricing, and authenticity of the product. It’s great to hear you’ll be shopping with us again — we really appreciate your support!
Looking forward to your next visit!
Best regards,
The Vapour Core Team
The best online shop!
I use these guys for my Nic salts all the time, they even add in extras and have just started using the pre-filled vapes from these guys, what a range they have!
25 april 2025
Review zonder uitnodiging
Antwoord van Vapourcore
Hi Shezad,
Thank you for the amazing 5-star review! We're so glad to hear you’ve been loving our nic salts and are now exploring our pre-filled vape range too — we’re proud of the variety we offer! It’s always a pleasure to include a little something extra for our loyal customers. Thanks for your continued support!
Best regards,
The Vapour Core Team
Great vaping website
26 april 2025
Review zonder uitnodiging
Antwoord van Vapourcore
Hi there,
Thank you for the great 5-star review! We’re glad to hear you’re enjoying our website and really appreciate your support. We’re here whenever you need us!
Best regards,
The Vapour Core Team
BRILLIANT
BRILLIANT. The website has been down for improvement and I placed my order when it was back. They phoned me straight away to explain they were moving warehouse and didn't have access to my items. My order even came the next day !!! Offered alternatives at same price and a note on my account for future orders.
You can't ask for service any better than that. Other businesses should look to them on how to provide such service.
Many thanks as ever
11 april 2025
Review zonder uitnodiging
Antwoord van Vapourcore
Hi Chrissy,
Thank you so much for your fantastic review!
We really appreciate your patience during our website improvements and warehouse move. Our team always strives to keep customers informed and provide the best possible service, so we’re delighted to hear that you felt well supported throughout the process.
Getting your order to you the very next day and offering suitable alternatives is exactly what we aim for. Your kind words mean a lot to us, and we’re grateful for your continued trust.
Thanks again for choosing Vapour Core — we look forward to serving you again soon!
Warm regards,
The Vapour Core Team
All round bang-average.
They run out of stock, they do not completely fulfil orders, and when you complain about it they do not respond to your complaints. At this moment they have not sent me £30 worth of my order - and they are not acknowledging my 3 or so messages I have sent them about it. They do not provide you with a delivery tracking code, unless you download a 3rd party app...which is pretty pathetic. Their '2 day delivery' actually takes a week if you're lucky. Their range of products is very limited - you can for example buy a vape pod starter kit with battery, but they do not stock the replacement pods for the battery. They are bang-average at best...there are many other better services who'll be happy to take your money.
1 februari 2025
Review zonder uitnodiging
Antwoord van Vapourcore
Hi John,
You originally emailed us on Thursday and we have refunded you today for your missing items Unfortunately you emailed us 3 times on Friday when our offices were shut for staff training.
What is this app that you need to download? Please send us details, both DPD and RM have websites you do not need to download to use to track orders
https://track.dpd.co.uk/
https://www.royalmail.com/track-your-item
There was a delay in your order as it looks like it went missing in the DPD system which we are investigating.
This is why the 2 day delivery took longer than normal. However we are at the mercy of outside courier companies when it comes to deliveries and while 99% of the time they do meet their service standards , I can understand the frustration when your order becomes part of the 1% that experiences a delay which is why we awarded reward points to make up for the inconvenience not only for the original delay but for the missing items
I can only apologise for the misspick in the replacement order we sent out to you and our warehouse manager is investigating.
We have over 5000 SKUs so quite a wide range of products. If you can email details of which starter kit where this is an issue I will flag it up with our procurement team.
We do run out of stock on some of the more popular SKUs but we also have plenty of alternatives for customers to chose from
Vapourcore Team
Wonderful company - Customer Service from Robert is impeccable
Vapourcore is a wonderful company to deal with - there is so much choice and their customer service is absolutely unrivalled.
Robert in their customer service is so helpful, so friendly and nothing is ever too much trouble - he truly makes you feel as if you are his only customer and he goes the extra mile everyday.
Thanks Vapourcore!!
26 november 2024
Review zonder uitnodiging
Antwoord van Vapourcore
Hi Jade,
Thank you for the wonderful review. We work hard to offer a wide range of products at competitive prices and to resolve any queries brought to our customer service team as soon as possible. I will let Robert know about this review
Vapourcore Team
Every time I try order hexa pods…
Every time I try order hexa pods they’ve been discontinued.. supposed to be 15% off everything till midnight.. and u don’t have any..!!
30 september 2024
Review zonder uitnodiging
Antwoord van Vapourcore
Hi Anne,
We just couldn't source the pods reliably anymore, our suppliers were constantly out of stock. We were therefore forced to stop selling them . We do sell other devices with a similar range of flavours to the Hexa. We have the Vuse , Blu 2.0 and Logic kits one of which might be a suitable replacement for the Hexa for you?
Vapourcore Team
AMAZING PRODUCTS AT GREAT PRICES
Wanted to use the products and order a number of times before I actually gave a review. A very easy to navigate website with a great depth of products. Excellent customer service when needed and also after care service. The price points are very reasonable and the best I've tried in a long time. Also very prompt delivery and very quick to reply on emails.
I hope this helps any future customers to try this amazing Company.
5 stars easy and will be using from now on.
9 september 2024
Review zonder uitnodiging
Antwoord van Vapourcore
Hi Marc,
Thank you for the great 5 star review! We work hard to turn orders around as quickly as we can and offer the best service. We look forward to your continued custom.
Vapourcore Team
Easy to use website and payment with…
Easy to use website and payment with quick delivery.
9 september 2024
Review zonder uitnodiging
Antwoord van Vapourcore
Hi Tim,
Thank you for the 5 Star review. We work hard to offer a wide range of products at competitive prices and to turn orders around as quickly as possible. We look forward to your ongoing custom.
Vapourcore Team
Every time I order it arrives quickly…
Every time I order it arrives quickly and correct. I don't need to go anywhere else.
Thank you and keep up the good work.
5 september 2024
Review zonder uitnodiging
Antwoord van Vapourcore
Hi John
Thank you for the great review. We work hard to turn orders around as quickly as we can. We look forward to your continued custom.
The Vapourcore Team
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