Very fast despatch and free delivery. Great range of products at great prices. Easy to write a good review under those circumstances, so what about when things go wrong? Well I can't fault their... Toon meer
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Have been ordering from here for ages now...always quick to send out usually get my orders the next day....whenever there was an issue I received a phone call and it was dealt with straightaway...best... Toon meer
** Updated review** After waiting since the 29th of April for my delivery, I was finally contacted by Josh, who explained that my order had been lost in transit. As the product I ordered has been... Toon meer
I've ordered twice within a week they're that good. Prices are better than everyone and the product range blows competitors out of the water. The most amazing thing is delivery speed, honestly there i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Vapourcore launched in 2016 and is one of the largest stockists of e-cigarettes and vape products. We focus on smokers wanting to switch by offering the latest in disposable vapes and pod vape kits, which are convenient and easy to use no matter your lifestyle. Our expansive range of vape kits and disposables include our very own ground-breaking CORE PRO disposables alongside big brands like Vapeman, Vuse, Hexa, Elf Bar and Geek Bar. We also sell a carefully curated selection of heat-not-burn and heated tobacco products from IQOS and Ploom, and several best selling brands of nicotine pouch such as Velo and Nordic Spirit.
Contactgegevens
Unit 29, Orbital 25 Business Park, WD18 9DA, Watford, Verenigd Koninkrijk
- cs@vapourcore.com
- www.vapourcore.com
4,6
Uitstekend
2K reviews
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Every time I order it arrives quickly…
Every time I order it arrives quickly and correct. I don't need to go anywhere else.
Thank you and keep up the good work.
5 september 2024
Review zonder uitnodiging
Antwoord van Vapourcore
Hi John
Thank you for the great review. We work hard to turn orders around as quickly as we can. We look forward to your continued custom.
The Vapourcore Team
Great company, great products
Great company, they recently moved but continued to go over and above to ensure my parcel arrived on time….
12 september 2024
Review zonder uitnodiging
Antwoord van Vapourcore
Hi Peter,
Thank you for your great review. We work hard to provide a wide range of products at competitive prices and to turn orders round as quickly as possible. We also work hard to maintain high levels of customer service. We look forward to your continued service.
Vapourcore Team
Great Service, Great Company
As always, a fantastic service, even in the middle of moving the warehouse, kept me updated, and the goods arrived as promised. A*****
4 september 2024
Review zonder uitnodiging
Antwoord van Vapourcore
Hi Michiel,
Thank you for the 5 Star review. We work hard to turn orders round as quickly as possible. We look forward to your continued custom.
The Vapourcore Team
Great website and Products
Great website and Products. I find the website easy to navigate and ordering easy. I like the kits and juices. Highly recommend
12 september 2024
Review zonder uitnodiging
Antwoord van Vapourcore
Hi Sam,
Thank you for the review. We work hard to turn orders round as quickly as possible. We look forward to your continued custom.
The Vapourcore Team
Poor customer service
Order delivered on the 17th of August, emailed them as they had sent the wrong product, received email from them on the 19th of August stating they had to check their stock and will get back to me within 48 hours. I’ve sent two emails since and no reply. I’m guessing the “ignore the problem and hopefully it will go away” is the approach this company takes.
17 augustus 2024
Review zonder uitnodiging
Antwoord van Vapourcore
Hi Leanne,
Apologies we've moved warehouses which has caused some issues andwe've also had some staff sickness and a flood so we've beenfacing a bit of a perfect storm wich has left us a back log for which we can only apolgise. We are working hard to resolve all the ssues but it is taking slightly longer than normal . As you can see from previous reviews this is not normal for Vapourcore. Please bear with us while we work hard to resolve the issues and clear backlog, We do not ignore issues, we've just falled slightly behind for which I can only apologise and I beleive we emailed you earlier to day with a resolution.
Vapourcore Team
Order not delivered, extremely poor communication and customer service.
I really don't like giving anyone bad reviews, this is a difficult world and things happen that we may not be aware of. That said I have to call this out as Vapourcore have willingly taken my money and not delivered my order, communication is a wonderful thing and I've asked cs@vapourcore for updates twice now without any response. I ordered a box of Neafs £49.50 on the 18th August. I received an email 21st August informing me of a delay with the order due to a warehouse move, fair enough, though it would probably be better to advise this at point of order instead of taking customers money and waiting 3 days to tell them about the delay. On the 23rd August I sent an email back to ask for a delivery estimate as I was considering going elsewhere for the moment until Vapourcore had their warehouse sorted out. I haven't yet received a response to this email 6 days on.
On 26th August I received an email asking me for a review for my recent purchase?. By now I was a bit despondent given Vapourcore hadn't had the politeness to respond to my email of 23rd August. On 26th August I sent another email suggesting that they might be having a laugh with me or something, and asking them to resolve the issue. End of business day today and still no response. So I'm obliging by their request for a review. Maybe they might respond to this, who knows.
This was my first time using Vapourcore and quite possibly the last, let's see how they might look to resolve things. My guess is that they'll have a raft of excuses to offer and hang their integrity on a 500 point loyalty award to justify what is essentially extremely bad customer service.
18 augustus 2024
Review zonder uitnodiging
Antwoord van Vapourcore
Hi Kevin
Apologies, as you pointed out we had the move, which has been more than eventful. Then the bank holiday which came with a few issues. I think you can see from our previous glowing reviews this is not the normal. Robert our head of customer service is in shortly and will pick this up with you to resolve.
Apologies once again.
The Vapourcore Team
Excellent vapes and service
Excellent vapes and service. Iv ordered more.
8 augustus 2024
Review zonder uitnodiging
Antwoord van Vapourcore
Hi Karen,
Thank you for the great review. We work very hard to maintain high levels of customer service and to turn orders around as quickly as possible.
The Vapourcore Team
Long dispatch time
6 days after ordering and I've still not received a notification that my items have been dispatched. I've already been in touch with the company and despite having an apology, I still have no notification of dispatch. Very disappointed. This was my first time to use them.
22 augustus 2024
Review zonder uitnodiging
Antwoord van Vapourcore
Hi IB
We moved into our new warehouse last week, and unfortunately had some issues relating to inbound stock. You will see from our reviews this is not the norm. The Customer service team will resolve for you and also arrange a credit on your account to use in the future. Apologies once again, it was definitely something out of our control, we are back to normal now and with 1000's more products available for next day delivery.
The Vapourcore Team
Delivered in 2 days free of charge
Delivered in 2 days free of charge
Product quality as expected
26 juli 2024
Review zonder uitnodiging
Antwoord van Vapourcore
Hi Tom,
Thank you for the great review. We work very hard to turn round orders round as quickly as possible and to offer a wide range of quality products at compettive prices. We look forward to your continued custom.
Vapourcore Team
This company provides an excellent…
This company provides an excellent service. It was easy to order what I wanted and the order was dispatched and received in record time.
12 juli 2024
Review zonder uitnodiging
Antwoord van Vapourcore
Hi Maureen,
Thank you for the great review. We work very hard to maintain high levels of customer service and to turn orders around as quickly as possible.
Vapourcore Team
Excellent very quick delivery I’m so…
Excellent very quick delivery I’m so impressed
5 juli 2024
Review zonder uitnodiging
Antwoord van Vapourcore
Hi Carol Ann,
Thank you for the great review. We work hard to turn orders roundas quickly as possible. We look forward to your continued custom.
Vapourcore Team
Very quick delivery
Very quick delivery - happy with the items received
12 juni 2024
Review zonder uitnodiging
Antwoord van Vapourcore
Hi JovdM,
Thank you for the 5 Star review. We work hard to turn orders round as quickly as possible. We look forward to your continued custom.
Vapourcore Team
excellent value for money fast delivery…
excellent value for money fast delivery very efficient would recommend
11 juni 2024
Review zonder uitnodiging
Antwoord van Vapourcore
Hi Linda,
Thank you for the great review. We work hard to offer a wide range of products at competitive prices and to turn round orders as quickly as possible. We look forward to your ongoing custom.
Vapourcore Team
I've been a vaper for nearly ten years…
I've been a vaper for nearly ten years now using traditional eliquid vaping devices. A few people said try these new heated tobacco devices that have appeared over the last few years. So I thought I'd give one a go.
I have to say I can only describe the experience of resembling smoking the most cheap & nasty cigarette you can find. Leaves a horrible after taste and smell on you just like smoking. my wife commented I smelt like an ashtray after using this device.
It is very hard to get any decent kind of vapour from this device & when you finally manage to the taste is absolutely vile.
If someone is seriously trying to quit smoking or looking for a less harmful, cleaner alternative I definitely wouldn't recommend a heated tobacco device. Your far better off using a liquid based e vaping device. Which is much cleaner & more pleasant tasting with no horrible after taste or smell on you. Also much better vapour & nicotine hit than these devices. Sadly because I've opened the device & used it I now can't return it for a refund. Might as well have set light to 20 pounds.
8 juni 2024
Review zonder uitnodiging
Antwoord van Vapourcore
Hi Shaun, many thanks for your opinion on heated tobacco. Its the perfect product for so many but of course like everything else on this planet, not everyone is going to like it. Heated Tobacco on our platform still remains one the biggest sellers and seems to be a growing category across the World. Once again many thanks for your feedback and hope you continue with your vape journey, and stay away from the traditional cigarettes.
Vapourcore Team
Excellent service
I have been ordering my HEETS from Vapourcore for more than a year; good pricing and prompt delivery - as well as good aftersales service on the one occasion when I incorrectly ordered! - keeps me coming back
26 mei 2024
Review zonder uitnodiging
Antwoord van Vapourcore
Hi Eric,
Thank you for your great review. We work hard to provide a wide range of products at competitive prices and to turn orders round as quickly as possible. We also work hard to maintain high levels of customer service. We look forward to your continued service.
Vapourcore Team
Reasonable prices clear advertisement…
Reasonable prices clear advertisement of products and speedy deliveries
18 mei 2024
Review zonder uitnodiging
Antwoord van Vapourcore
Hi Aidan,
Thank you for the great review, We work hard to offer a wide range of products at cmpettitve pices and to turn orders around as quickly as possible. We look forward to your ongoing custom
Vapourcore Team
Always fast delivery
Always fast delivery. Reasonable prices. Been ordering from them for a while and very small number of faulty devices have got through. Received free vapes on first few orders.
14 mei 2024
Review zonder uitnodiging
Antwoord van Vapourcore
Hi Kim,
Thank you for your loyal custom and great review. We work hard to offer a wide range of products at competitive prices and to turn orders round as quickly as we can. We also when we can put in free gifts to say thank you to our customers. We look forward to your ongoing custom.
Vapourcore Team
Always great service
I buy regularly from Vapourcore. Always great choices as I like to try new products and flavours. Prices are good and there are always offers. Delivery is superb! Quick and tracked.
12 mei 2024
Review zonder uitnodiging
Antwoord van Vapourcore
Hi R,
Thank you for the 5 Star review. We work hard to offer a wide range of products at competitive prices and to turn orders around as quickly as possible. We look forward to your ongoing custom.
Vapourcore Team
Bad experience
Recently bought lost Mary from your website every one I have tried so far the coil has burnt-out after a few puffs so I will not be buying this brand again
10 mei 2024
Review zonder uitnodiging
Antwoord van Vapourcore
Hi Patrick,
I'm sorry to hear that. It is unusual for so many vapes to be defective across multiple flavours. I have asked our Customer Service team to email you to see if they can rectify this for you and get the required information necessary to feedback to the manufacturer in case it is a manufacturing error.
Vapourcore Team
Grape vape
Highly recommend blu new 1000 grape a cool tasty vape, disposable battery it ticks all the boxes
22 april 2024
Review zonder uitnodiging
Antwoord van Vapourcore
Hi William,
Thank you for the review of the Blu 1000. We work hard at vapourcore to make sure we have a wide range of products from reputable supppliers. We look forward to your continuing custom.
Vapourcore Team
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