Five large well-packaged boxes were shipped. It's not too hard to assemble. A level base is undoubtedly necessary. The base frame was constructed from pressure-treated timber and filled with crushed s... Toon meer
Bedrijf heeft geantwoord
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One of your raised beds in the exact color I need has been out of stock since February with very vague communication about when it will be back. I finally had to buy one in a non-matching color. The w... Toon meer
My pergola kit came in 3 boxes. Two showed up on the same day, but the last one was delayed, which set back my assembly progress. Thankfully, they're in decent condition. It's not hard to follow the i... Toon meer
Bedrijf heeft geantwoord
Got a bar recently. Packaged well, nothing got damaged. The instructions were easy to follow. It took 2 people to put together and we did it with no problem. The tedious part was the unboxing. It's go... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2017, Veikous is dedicated to delivering high-quality products at competitive prices. We design and manufacture backyard and garden supplies to provide you with the ultimate outdoor living experience.
Contactgegevens
728 W Rider St, 92571, Perris, Verenigde Staten
- 1-858-324-1911
- customerservice@veikous.com
- www.veikous.com
3,5
Gemiddeld
69 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Buyer beware
Buyer beware! Ordered a gazebo and it arrived with a hole in one of the roof panels. I have been trying for a month now to get the issue fixed, simply asking for an ETA on the replacement part and they are unable to definitively even give me a timeline. They suggested we patch it..I didnt pay $1400 for a hard top gazebo that is not 100% HARD TOP! Customer service just continues reiterating the same line and fails on actually fixing the issue.
2 april 2026
Review zonder uitnodiging
Antwoord van Veikous
Thank you for your feedback, and we are truly sorry to hear about the hole in your gazebo roof. We completely understand your frustration — a $1,400 hard top gazebo should have been delivered to you intact.
We are very sorry to have kept you waiting for so long. The replacement roof panel is currently not in stock, so we have contacted the manufacturer to prepare it and urged them to expedite the process. Since we need to wait for the manufacturer, and shipping itself also takes time, we are unable to give you a precise ETA at this moment. Once the replacement is ready and shipped, we will email you the tracking number. If you are willing and able to patch the hole yourself, we can offer you a partial refund as an alternative solution. Please contact us at customerservice@veikous.com, and we will do our best to provide you with a reasonable resolution.
Well we opened the boxes one piece was…
Well we opened the boxes one piece was damaged it happens but we’re also missing a couple of other pieces 4 to be exact when we called about it they said it will take over 30 days so we have a shed with no front end at all and have to wait very displeased with customer service so be careful even if you notify them in time they are in no rush!! Good luck!!
21 april 2026
Review zonder uitnodiging
Antwoord van Veikous
We're very sorry to hear about your experience. We take issues like damaged and missing parts seriously, and we truly regret the inconvenience and frustration this has brought you.
Regarding the replacement for the damaged and missing parts, they need to be prepared and arranged by our factory, which does require some processing time. Still, we are very sorry that this has caused such a long delay for you.
We never meant to make you feel like we were in no rush. Since we are unable to see your order information here, could you please contact our customer service team at [customerservice@veikous.com]? We will contact the factory to speed up the parts preparation and work with you to reach a satisfactory solution.
Thank you for your honest feedback, and we sincerely apologize again for letting you down.
DO NOT BUY FROM VEIKOUS!!👎💩😡
DO NOT BUY FROM VEIKOUS!!👎💩😡
The parts don't fit correctly and Veikous does not want to honor their warranty. Their customer service is very poor, no matter how many pictures or proof you send, they find a way out of helping you. Very dissappointed.. Poor instructions small two dimensional unclear pictures.
I ended up having to fix the raised garden bed myself by installing metal support brackets.
I bought the raised garden bed, the bottom pieces of wood kept falling out and did not fit well in the grooves. They were a bit too small. I assembled it with much difficulty due to the instructions. I was hoping for the best, but with the weight of the dirt on top, 2 out of the 3 boards fell through.
I sent pictures from the bottom.
Customer service wanted me to measure exactly each piece of board and make pictures from the top. Whatever proof I offered did not seem to be good enough to honor the warranty. Very disappointed, very poor and unhelpful customer service!
1 mei 2026
Review zonder uitnodiging
Antwoord van Veikous
Thank you for sharing your experience, and we're truly sorry for the inconvenience. This is not the level of quality or service we aim to provide.
We sincerely apologize for any misunderstanding during our communication process. Our customer service team requires relevant photos and evidence to verify product issues and process warranty accordingly, and we regret that this procedure caused you extra trouble and frustration. This is an issue that should never have been yours to bear.
Our team has reached out to you via our customer service email [customerservice@veikous.com] to provide a proper resolution. Additionally, thank you for your feedback regarding the instructions and after-sales process, which will help us optimize and deliver a better experience for our customers. We truly hope to have the opportunity to earn back your trust.
The gazebo is finally up on the deck…
The gazebo is finally up on the deck and it's definitely robust. Assembly was honestly a struggle and tested my patience, but the thick material and easy-to-use netting make up for it.
4 maart 2026
Review zonder uitnodiging
Antwoord van Veikous
Thanks for your honest feedback. So glad the gazebo hit the mark with its sturdy build and netting. We totally understand that assembly took time and effort, and we truly appreciate your patience throughout the process. Thank you for your business and support.
The chicken coop structure is genuinely…
The chicken coop structure is genuinely impressive and feels like it'll last. Only issue was the assembly guide - it's a bit confusing to follow. We got it done eventually though.
3 maart 2026
Review zonder uitnodiging
Antwoord van Veikous
Thank you for your feedback. We're delighted to hear that you find the chicken coop structure impressive. We appreciate you bringing the assembly guide issue to our attention. If you have any suggestions or need any help, please feel free to contact us. Thank you again for choosing our product.
Actually surprised by how big the…
Actually surprised by how big the Veikous chicken coop is. I've got six hens in there currently and there's still a ton of extra room for them to move. The metal wire is thick and keeps them safe, which is all I really care about.
8 maart 2026
Review zonder uitnodiging
Antwoord van Veikous
Thank you for the kind words. We are happy to hear that you love the coop. Hope your hens continue to enjoy this new home.
Easy to put together
Easy to put together. The shrink-wrapped plastic covering on the painted side of each piece ensured that no piece was scratched in transit, but was exceedingly tedious to remove so a point off for that. (Paper in between each piece probably would have served the same purpose, been easy to remove, and would have been recyclable.) I have not yet had these for a season to comment on durability.
28 maart 2026
Antwoord van Veikous
We are grateful you chose our raised garden beds and sorry that the plastic covering has affected your experience. Thank you for your business and reach out anytime.
Great communication with shipping and…
Great communication with shipping and nice product at reasonable price
26 maart 2026
Antwoord van Veikous
Thank you for choosing Veikous. We’re glad to hear the communication and product hit the mark. Thanks again for your trust.
Antwoord van Veikous
Thank you for the feedback. We appreciate your support and are happy to hear you love the garden beds.
Check your package
When the packages arrive, be sure to check all the parts carefully. I didn't do that and only realized some pieces were missing during assembly. Which delayed my planting plans. Veikous customer service was very responsive and helped resolve the issue. I'll update my review after the greenhouse is fully assembled.
5 februari 2026
Review zonder uitnodiging
Antwoord van Veikous
Thank you for taking the time to share this review. Sorry that some parts were missing, and we’re glad our customer service team was able to respond quickly and resolve the issue for you. We look forward to your review update after assembly, and hope you enjoy many happy planting seasons ahead.
great product
great product. have them all put together but haven't filled them with soil yet.
27 maart 2026
Antwoord van Veikous
We appreciate you sharing your experience and are always here if you have any questions. Thank you for choosing Veikous.
Antwoord van Veikous
Thanks for your support. We're thrilled to know you love our product. Enjoy your product!
DO NOT BUY THE METAL SHEDS
PLEASE DO YOURSELF A FAVOR AND DO NOT BUY THE METAL SHEDS. THEY ARE AWEFUL AND CUSTOMER SERVICE IS A JOKE. Bought an 10'x6' metal shed through Lowes on line. Had an extremely difficult time putting this shed together as pre drilled holes didn't match up with items, therefore had to drill my own. If I hadn't started to put it together , I would have returned it immediately. Thought the first set of wrong holes drilled was an accident, but this continued throughout the entire process. And now the shed doors are not working properly. After going thru the process of contacting their customer service dept, they were useless. Absolutely no help and was making me jump thru hoops. Terrible company with terrible customer service.
31 maart 2026
Review zonder uitnodiging
Antwoord van Veikous
We sincerely apologize for the frustrating experience you’ve had with the 10'x6' metal shed. Misaligned pre-drilled holes and malfunctioning doors are absolutely not the quality or experience we want our customers to have.
Since we cannot view your order information here, could you please provide your Lowe's order number to our customer service team at customerservice@veikous.com? We would like to properly resolve this for you, such as offering a partial refund or other compensation solutions. We hope to earn back your trust.
Antwoord van Veikous
We are glad to hear that you are satisfied with our product. Thank you for your positive feedback. We look forward to serving you again in the near future.
Nice Greenhouse
I live in Alabama, my son and I made sure the insulation and foundation were solid enough. So far, after strong winds and rain and snow, the greenhouse is still working.
8 januari 2026
Review zonder uitnodiging
Antwoord van Veikous
Thank you for the wonderful feedback. Your support is our greatest motivation. We hope you continue to enjoy the outdoor living with your greenhouse.
THIS company is a rip off that send me…
THIS company is a rip off that send me swing set( with missing parts) There is lack of communication with customer service. I have wasted 448.00 and cant assemble my swing set
9 maart 2026
Review zonder uitnodiging
Antwoord van Veikous
We sincerely apologize for the issues you experienced with the swing. We regret that the missing parts and lack of communication caused you frustration.
For the missing parts, we will arrange for shipment as soon as we confirm the corresponding part numbers. To proceed, we need your assistance in providing photos and confirming the parts details. We sincerely apologize for any inconvenience or misunderstanding caused during the communication process.
We have reached out to you via email to follow up on this matter. Please rest assured that we are committed to making things right. We truly appreciate your business and will provide you with a reasonable solution.
Heavy Duty Coop
No flimsy tarp on top like a lot of others out there. It's similar to the metal dog crate. The frame is heavy, but we get serious gusts hero so I still staked it down with some extra anchors. No rust after a few weeks of use and my chickens seem settled.
17 december 2025
Review zonder uitnodiging
Antwoord van Veikous
Thank you for the kind review and for choosing Veikous. We are thrilled to hear you are pleased with your recent order. We hope you'll enjoy this coop for many years to come.
Great product at a great price
Great product at a great price. Shipping was fast, table arrived in good condition despite the large size and weight of the package. Overall quality was above expectations for the price. Assembled easily and everything fit together well. I would buy again. Thanks!
24 februari 2026
Antwoord van Veikous
We really appreciate your fantastic feedback. Offering great quality at a fair price is our main goal. Thanks for choosing us, and we hope you enjoy it for years to come.
All six boxes
All six boxes. Haven’t opened yet waiting for a few good days but I’m sure it’s perfect. Will let you know
25 februari 2026
Antwoord van Veikous
Thanks for your trust. It's great to know you love our product. We are always here for you whenever you need us, and we'd love to hear your feedback. Thanks again for choosing Veikous.
Great product and speedy delivery
25 februari 2026
Antwoord van Veikous
Thank you for your kind words. We're thrilled to hear that you're happy with both the product and the delivery speed. Hope you enjoy using the raised garden bed and have a wonderful gardening experience.
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