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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Great workwear store with very good quality clothing. Polo shirts and sweatshirts fit very well and feel comfortable. Work trousers are also great quality and fit perfectly. Good prices and helpful st... Toon meer

Beoordeeld met 5 van de 5 sterren

I don’t wearthese for work, I wear them all the time, the colour combinations are great, the sizing is good, nice and long, and the quality is great really nice polo shirts

Beoordeeld met 1 van de 5 sterren

First package got damaged by DPD and returned which took over a week. Then when I tried to get sorted was promised my order was added to urgent list after another week of waiting phoned to be told the... Toon meer

Beoordeeld met 1 van de 5 sterren

I purchased a pair of work trousers yesterday work trousers to find the zips are smaller than my suit pants and so the plastic zip broke .I contacted veltuff to find as expected the so not care and se... Toon meer

Bedrijfsgegevens

  1. Veiligheids- en werkkledingwinkel
  2. Borduurapplicatieservice
  3. Herenmode
  4. Beschermkledingleverancier
  5. Schoenenwinkel
  6. Werkkledingwinkel

Geschreven door het bedrijf

For 25 years the VELTUFF® brand has combined safety with style to provide people with workwear that is truly up to the task. Our range of high quality workwear includes work clothing, hi-vis garments, safety footwear and PPE, each designed to provide superior protection, durability and comfort. So whether you work in a warehouse, drive a commercial vehicle or maintain the railways, VELTUFF® is the brand you can trust.


Contactgegevens

3,2

Gemiddeld

TrustScore 3 uit 5

401 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 1 van de 5 sterren

Terrible communication

Years ago Veltuff was somewhat okay. Deliveries would usually be with you within a week. However the last few years have been atrocious. Not so long ago they said they were changing their warehouse/ moving. After we had to chase for a delivery date after 4 weeks and no delivery. Their customer service at this point was terrible. We started using stronghold as a second option for workwear and they have been great. There is one particular item I like on Veltuff and ordered from them recently, the delivery was fairly quick and so I ordered again from them. Thinking they had resolved all of their issues as it has been over a year since the last experience. Same thing happened, I ordered uniform 4 weeks ago. No mention of delays with delivery. 3 times I have emailed to ask where our delivery is and I only received an email Friday last week to say they are doing some changes with their warehouse and orders are delayed for up to 6 weeks. I have not had anyone contact me when I placed the ordered to say that was the situation and do I mind waiting, and it’s took me 3 emails to get a response from them. If they are doing something with their warehouse again then they should have planned for it, given the state they had last time. I now have new staff without uniform. Terrible communications and honestly not a great variety of uniform.

17 maart 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Very poor so far

Very poor so far, no feedback on order at all until I complained about shop.app seemingly being the only interface for tracking. Only then did they send me a tracking number which was for an order that it turns out was going to be delivered that day - I hadn't had a dispatch notification!
Shoes arrive and they are horribly uncomfortable, the toe box is extremely shallow and instantly presses down on my foot.
Follow the returns process on their website, because they've not updated the order status from "Confirmed" there's no return item option. Zero response to an email requesting support on this issue.
Terrible experience up to now.

28 februari 2025
Review zonder uitnodiging
Logo VELTUFF® Real Workwear

Antwoord van VELTUFF® Real Workwear

Hello Norman
Sorry to hear that you are unhappy with the service you have received and the missing confirmation email with the tracking reference. With regards to the application, I can confirm this is due to Shopify being our chosen interface however, this is not essential for tracking of your parcel. I am afraid I am unable to see any email from yourself regarding the return of the item you are unhappy with however, I can confirm I have now processed this return for you. You should receive an email shortly with your returns label for this, please do contact us on uksales@veltuff.com if you have any issues with this.
Many thanks and best regards
Veltuff UK

Beoordeeld met 5 van de 5 sterren

Super service og altid et smil

Købte arbejdstøj i Vallensbæk, og fik stort firmalogo på ryggen.
De blev, efter 2 vask, meget grimme.

Uden tøven ombyttede de bare tøjet, og fik det uden det store logo.

Virkelig super service og altid et smil når man kommer. 🙏🏼😁😊

10 februari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I brought a jacket it said it was in…

I brought a jacket it said it was in stock its taken me to call them for them to tell me two weeks later to tell me its not in stock they held on to money making interest for 14 days dont use them realy disappointed itvwas a present

9 januari 2025
Review zonder uitnodiging
Logo VELTUFF® Real Workwear

Antwoord van VELTUFF® Real Workwear

Dear Julio,

We’re sorry to hear about your experience and understand your frustration. As stated on our website, our warehouse was closed from December 21st to January 2nd for the holiday period, which meant we couldn’t dispatch orders during that time.

Since we can’t see which specific order you’re referring to, we kindly urge you to contact our customer service team at customerservice.dk@veltuff.com. This will allow us to look into your situation and assist you as quickly as possible. Thank you for your understanding, and we look forward to resolving this for you.

-Andreas

Beoordeeld met 1 van de 5 sterren

Arbejdstøj af Temu kvalitet

Dårligste kvalitet af arbejdstøj jeg nogensinde har fået.

Har fået vinterpakken, med jakke, støvler, fleece,hjelm osv.

Alt er vildt dårligt lavet! Billigste produktion.

Intet af tøjet er varmt, sålerne i støvlerne er tynde og de er kolde og dårlige og gå i.
Bukserne er syet dumt flere steder og passer ikke ergonomisk.
Bukserne er ikke åndbare.

Vinterjakken er lavet af plastik og fugt og sved fanges inde i jakken, som hurtigt bliver våd når man arbejder!
Den fleece der er inde i jakken, er helt vand/lufttæt på kroppen også plastik.
Ikke til at puste igennem..

Tøjet er fuldstændig ubrugeligt- det hele.

Både min makker og jeg fortryder ikke at have valgt et alternativ.

Det dårligste arbejdstøj i Danmark

4 januari 2025
Review zonder uitnodiging
Logo VELTUFF® Real Workwear

Antwoord van VELTUFF® Real Workwear

Hej,
Tak for din feedback. Vi er kede af at høre, at du ikke har været tilfreds med vores vinterpakke. Vi forstår din frustration og tager naturligvis din oplevelse seriøst.
Vi kan se, at du inden juleferien havde dialog med Mikkel fra vores kundeservice. Det er dog svært for os at handle på din tilbagemelding udenom den virksomhed du arbejder, da de træffer beslutninger om arbejdstøjet igennem rammeaftalen. Vi anbefaler derfor, at du tager det op direkte med din arbejdsplads.
Skulle der være flere detaljer, vi kan hjælpe med, er du velkommen til at kontakte os på customerservice.dk@veltuff.com.
Med venlig hilsen
Veltuff

Beoordeeld met 1 van de 5 sterren

We still haven’t received our order

We still haven’t received our order . ?!

24 december 2024
Logo VELTUFF® Real Workwear

Antwoord van VELTUFF® Real Workwear

Hello, Apologies for this, I have had a look into this for you and it does appear your pacel has been returned back to ourselves due to the first line of the address not being provided at point of order. Please can you contact our team on uksales@veltuff.com so we can get this resent accordingly.
Kind Regards
Veltuff UK

Beoordeeld met 1 van de 5 sterren

Outstanding refund

I’ve been trying to contact the company for a refund. Sent the item back and I can see that it has been received. I’ve contacted their customer service team twice now and no one has responded, not sure if the email addresses listed on their website are even monitored. All I want is for someone to contact me to tell me when I will receive my money back!!!

2 december 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Size table

Size table not matching

25 november 2024
Logo VELTUFF® Real Workwear

Antwoord van VELTUFF® Real Workwear

Hi Seref,
Thank you for your feedback. We value your insights and strive for transparency in our product sizing. As mentioned in the product details of the purchased product, "This style measures small. We advise purchasing a waist size larger than your normal measurement for these to fit comfortably." We hope this clarifies any concerns, and we’re here to assist further if needed :)
- Andreas

Beoordeeld met 1 van de 5 sterren

Elendig kundeservice

Elendig kundeservice

Forsøgte i 2 måneder og få tilsendt en enkelt faktura og en kreditnota til min returnering, hvilket også tog alt for langt tid.. Får afvide hver gang i telefonen at de vil blive sendt til vores mail.

Får i stedet bare sendt reklame for mersalg.

22 november 2024
Review zonder uitnodiging
Logo VELTUFF® Real Workwear

Antwoord van VELTUFF® Real Workwear

Hej Jonas,
Tak for din anmeldelse. Vi beklager meget den oplevelse, du har haft med vores kundeservice. Fakturaen sendes altid automatisk i e-mailbekræftelsen på alle ordrer, men vi forstår selvfølgelig, at det ikke er i orden, hvis du ikke har fået den nødvendige hjælp eller svar fra kundeservice.

Send gerne en besked direkte til mig på Andreas.Stampe@veltuff.com, så sørger jeg personligt for at få ordnet sagen hurtigst muligt.

Vi sætter pris på din tålmodighed og forståelse.

-Andreas

Beoordeeld met 1 van de 5 sterren

I bought a pair of work trousers

I bought a pair of work trousers, the quality is GREAT, but they come in WAY too small, I consistently wear a 38" waist, but would recommend going a size or 2 UP with these pants.

25 oktober 2024
Logo VELTUFF® Real Workwear

Antwoord van VELTUFF® Real Workwear

Hi,

Thank you for your feedback! We're happy to hear that you appreciate the quality of our work trousers. We understand that sizing can sometimes be tricky, and we aim to provide the best fit for all our customers. Your suggestion to consider sizing up is very helpful, and we’ll ensure this feedback is noted to help future customers select their ideal fit.

If there’s anything further we can do to assist or if you have additional feedback, please don’t hesitate to reach out. We're always here to help!

Best Regards,
Andreas / Veltuff

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