Vets Now Reviews 

The speed at which they attended to our poorly cat, and the subsequent love, care and attention thereafter was lovely and very reassuring even though he was 17 years old. The Vet was very clear on all aspects of his life threatening condition, potential outcomes and treatments. Thank you all so much for keeping our lovely boy with us, in a manner he can still enjoy his life 😘

If the vet was perfect the people on the phone were a calamity! The first one wanted to fill a form with since I had to face an emergency for my dog life. I asked for an address I received a msg I couldn’t open : I am living in the north of Scotland, there is no connection there! Not everyone is living in London. The second one gave a postcode … I arrived at the crematorium!
Really!!!

The staff at the bitterne branch were absolutely fantastic on both occasions when Herbie, my lovely cockerpoo, was having serious breathing difficulties requiring an oxygen tent. I would not hesitate to recommend them, they were very thorough, very calm and i has complete trust in them that they were doing the very best for my best friend. Thank you so much.

Do NOT use fees are ridiculous they don't tell you till after the situation is delt with and they after service with complaints is dire BE Warned.

Despite being very busy everyone was kind and thoughtful and worked in conjunction with my vet to help my very sick dog. He is now recovered and we feel very thankful.

Very helpful, helped put our concerns at ease. Thank you for your help.

Terrible Service!
Took my very quiet & obviously very poorly Labrador to Vets Now, Wimborne, on Saturday evening. I have had previous poor treatment with them & would have avoided going if I could, but this couldn’t wait. The vets couldn’t diagnose anything but a high temperature (which I already knew) & gave me pain killers. - but they did t know what for! That was over £600!
I had to return the following night. Over £300 charged again with another diagnosis of a temperature. They even charge £35 to contact Pet Plan which takes weeks if not months! My own vets charge £8 & contact Pet Plan the same day.

The next day I took her to my own vet who immediately took her in, put her on a drip & scanned her abdomen. She was then transferred straight away to Southern Counties specialist vets for an emergency operation.
My dog had a perforated caecal mass & secondary septic abdomen. She is lucky to be alive, only due to the fantastic treatment from Lynwood & Southern Counties.

The diagnosis & treatment was terrible from Vets Now & charges of over £900 for a few minutes with us absolutely disgraceful. I have already started an official complaint.

The service was excellent but the price was far too high

an hour before opening and I am charged over £350 just to see the vet for 15mins. Absolute rip off don't how they can justify this cost

I am writing this to issue a severe warning to any pet owner considering Vets Now Cheltenham. Our beautiful Pierre, a cherished member of our family for nearly 10 years, was euthanised here over the Easter bank holiday.

​Before the procedure, we signed a formal consent form specifically requesting a lock of his hair and a paw print for a planned memorial tattoo. Despite this being a written instruction on a legal document, the clinic failed to take them due to what they admitted in writing was a 'human communication error.' Pierre was cremated before we were told. They permanently and irreversibly robbed us of our only opportunity to have a physical keepsake of our boy.

​While their initial mistake was heartbreaking, their behavior since has been utterly abhorrent. They originally tried to brush us off with an insulting £100 'goodwill' gesture (a tiny fraction of our £1,882.59 bill) and then completely cut off all communication, ignoring our emails and refusing to respond to the Veterinary Client Mediation Service (VCMS).

​It ultimately took publishing an honest online review to finally force them to the negotiating table. After months of stalling and evasion, they begrudgingly agreed to a token £150 settlement just to close the file. A minor payout does nothing to fix a permanent, irreparable loss, and their tactics throughout this entire ordeal have exposed a callous, corporate machine completely devoid of compassion or professional ethics. Do not trust them with your pets, and do not trust them with your final wishes.

​Please note: While our initial experience was with the Cheltenham branch of Vets Now, this review should be considered more widely for any branch of this business nationwide, given the complaint was handled by head office and demonstrates the appalling lack of professionalism by this company.

Helpful friendly staff, knowledgeable vet. The vet carried out a thorough examination of our dog and suggested treatment to help.

We visited Vets Now with our dog out of hours. We were there less than 20 minutes and charged nearly £500, £313 of that was just for the consultation! The prices are extortionate and take advantage of pet owners who have an ill animal late at night and feel like they have no other option but to take them to be seen. We still ended up taking our dog to her regular vet the next day for actual treatment. The vet we saw wasn’t friendly or reassuring. He was rather cold and very clinical. We were also charged a £35 ‘admin fee’ because we wanted to claim on our pet insurance, this apparently is for them to provide information to the insurer. The facility was a necessity in a very scary time but In hind sight it’s a total rip off

I found the Vet very helpful and understanding and she also suggested a probiotic which my normal vet didn’t

It is now eight and a half weeks since our GS was put to sleep. After three weeks, I requested to know where the ashes for our pet were as we had requested return of the ashes and told I should get a response within 35 days. On receipt of this, I replied this was totally unacceptable as the process was too long and we had her put to sleep on the spot after her diagnosis - so no case history etc etc. I got a response three days later - sorry an administration error - your pet was sent to COMMUNAL cremation - offered cremation fee back + £50 compensation! I immediately replied I wanted to know that my pet had been treated in a humane manner and some confirmation that she was indeed cremated and where she was as we at least hoped to have some closure - 20 days after that I have no response other than to my previous response - we will get back to you within 25 DAYS this time. I paid over £1000 to have her looked at and put to sleep, that there are no checks as to have the after treatment is carried out beggard belief from the prices they charge - can understand higher vet fees for ooh service - but NOT the add ons - especially if they totally fail

Dealt with quickly and efficiently by staff who seemed to genuinely care.

The staff and vet at Vets Now County Road South Hull was absolutely brilliant with our dog. I was made aware of all options and the vet made sure she had my consent to go through with anything my dog needed. Our dog was very stressed and the vet made sure our dogs wellbeing was paramount. Thank you so much

I had to take my dog with a mouth wound. He is always very anxious with vets and needs to be muzzled in order for vet to examine him. The vet we saw was absolutely super and spent time on floor with him initially, making a fuss of him and thereby gaining his confidence. She was then able to do whatever was needed.

Friendly staff and attended to quickly. Great service.

The team were absolutely brilliant with my dog for an emergency on Sunday.
They helped me so much even to sorting my insurance