Vets Now Reviews 

We had very good, attentive care, even if we did have to wait a few hours to receive it. Overall an excellent service. The staff were all very helpful and friendly and the veterinary care was excellent.

Practicing vet was knowledgeable, sympathetic and professional in all respects, and did what was necessary.

Staff that treat the animals are good. Trying to get them to respond to my insurance company in order to get the claim settled however is not.

I also didn’t receive the email receipt.

Four weeks after our pet was put to sleep - we have not received her ashes yet and is rather unsettling

The financial communication is deeply concerning. When I called before bringing him in I raised cost concerns and was told help would be possible — that is why I brought him in. This commitment was never honoured. The out of hours premium was six times higher than a regular daytime clinic for a more limited examination, making meaningful treatment nearly inaccessible despite genuine need.
Despite actively engaging with Vets Now since April — calling multiple times and being repeatedly passed between the clinic and head office with no resolution — my bill was passed to a debt collection agency. As a result I have been charged an additional £50 debt collection fee which I should not be liable for, as the failure to resolve this dispute was entirely on Vets Now's side, not mine.
I was not ignoring this bill. I was trying to resolve it fairly. Instead I received a debt collector's letter dated 8th June that only arrived through my door on 19th June — 11 days late.
I hope Vets Now will take responsibility for the £50 debt collection fee and the broken commitment regarding financial assistance.

From the first phone call to the happy collection of my poorly pet, Vets Now Southampton were absolutely amazing. The whole team were calm, reassuring and efficient, taking the stress out of a very scary situation.
We can't thank you all enough for being such a fabulous team and being there when we really needed you.
Thank you all so very much.

The team were absolutely fantastic, our Teddy came in critically ill on Sunday night and they did everything they could and acted so quickly which made all the difference to him. They explained everything clearly to us every step of the way and we left given all the advice we needed to care for him. He’s now making a wonderful recovery thank you for doing your best for our little lad 🩷

Staff very friendly and extremely helpful

Kind knowledgeable staff in super clean cool clinic at sidcup

Very disappointing experience.

When my dog was unwell and I needed the test results and medical records to seek a second opinion from another vet, the clinic refused to provide them. I repeatedly requested the documentation but only received it three weeks later, by which time it was no longer useful because my dog had already recovered.

Communication was poor, there was confusion with invoices and paperwork, and I was given conflicting information regarding insurance claims and additional charges.

Overall, the lack of transparency and delays in providing important medical records made an already stressful situation much more difficult. I would not recommend this clinic.

We took our dog at 10.30pm to the Reading branch, as he had his first ever seizure. The vet we saw was cold, showed no empathy or compassion. Her words were clipped with no warmth at all. Her words were, he’s had a seizure he could have more maybe tomorrow or next week or in a months time. It might be the heat. But could be a tumour! He’s an old boy nearly 14 had a good life if you don’t want to keep coming up here with him there is always the option to put him to sleep! With that, we said no we’ll have him back now and take him home. She didn’t care at all and we will be making a formal complaint. It was like she had no idea what the actual issue was so he’s old let’s let him go! Don’t know if she gets extra money for a euthanasia but she certainly wasn’t get her hands on any more money with my beautiful fur baby. For that hateful privilege cost me over £400.
After speaking to my own vet she tells me that I could have been given medication to stop my dog from having any more immediate seizures (at least until I could get him to my own vets) but this wasn’t even offered. This robotic vet with a heart of ice did nothing apart from offering to put my baby to sleep. She didn’t do any tests, nothing at all. Just seemed to decided he was old and might as well be put down! If you want to go home with your pet DO NOT TAKE THEM HERE!

Vets Now Glasgow sent me the wrong pet's paw prints and fur, then when I called to return them to the right owner and ask about my pets... the head of reception said that the paw prints weren't coming out well "because Mr Biscuits has been in the deep freezer" but he could "scrape together some fur..."

He then had the audacity to say... "And might I add, what a beautiful cat" - shocking

Sorted out our emergency and treated our little dog with great care

Great service

We rushed our Chow Chow after collapsing from a seizure. They tried their best to revive him but unfortunately we lost him.

Very friendly and welcoming staff informative and caring the text messages letting us know they were expecting us and wishing us a safe journey and telling us Bella was ready to go home and doing well were a nice thought

The service was great. We were able to see the vet quickly and he was excellent. Very gentle, knowledgeable and kind.

Excellent service kind understanding when I was visable upset
The Vet was very good

Very speedily and calmly dealt with a situation when our young dog swallowed a hair scrunchie!

Wonderful staff who were exceptionally busy when we arrived so had long wait but was explained to us that they had a very poorly animals in. The vet was so thorough and kind.. thankyou so much x