Vets Now Reviews 

Poor service , rip off merchants , not transparent, poor after service DON NOT USE !

Very nice friendly staff and very efficient.

Vet was reassuring. Diagnosed stress haematuria rather than the “heatstroke kidney failure “ that I had diagnosed!
Vet gave me the option of blood screening for confirmation of her clinical diagnosis or just accepting clinical diagnosis. I opted for blood tests. Vets diagnosis was confirmed. Discharged with medications for stress and pain management.
I was impressed with the vet.

absolutely disgraceful service. I was unfortunately transferred to vets now when my dog needed urgent care and had to be put to sleep. Couldn’t find vein three times I had to suggest sedation to make it less stressful eventually another more competent vet came out and did it straight away then stood looking at his phone while the nurse checked for heart beat you couldn’t make it up. The paperwork for cremation details was shoved in our face before he had died. That is the lasting memory for us of our beloved Harvey and he deserved better and so did we. I’ve waited 35 days as suggested it would take for a response from Vets Now and nothing. Avoid them like the plague if you want the best for your pet at the end of his life. There is no compassion no care just absolute overcharge at its worst. i’ve had 3 dogs put down and thankfully the others have been peaceful and calm as it should be at end of life. Don’t risk it use someone else.

All of the staff were so kind, empathetic & helpful. Provided me with information every step of the way, explained all the tests & treatments and enabled me to make informed decisions.

Erick the vet on emergency services was very nice and professional. He was helping our cockapoo taking out a very deep grass seed from his ear without sedation. Thank you Erick!

Quick response. Lovely vet, very helpful staff.

Very expensive

Helpful staff but a customer toilet would be very useful. This is the only out of hours vet in quite a wide area and, door to door your visit could be several hours without access to a loo which could be extremely difficult for some. There are several signs clearly stating the toilet is staff only.

Friendly efficient and calming. My small dog was in a bad way when we arrived, I was terrified i may lose her. It was around 2.30am Sunday Morning.
My dog had been attacked by a stray or lost XL Bully, she had deep puncture wounds all over her body. The vet calmly shaved around them, cleaned them out with a solution, and stapled them.
He reassured me that no vital organs had been punctured, which was what I was terrified of.
I was so lucky that they where able to deal with her out of hours. I am grateful we have this emergency service.
I am very pleased to say my little girl is now fully recovered 🙏

We had a severe emergency with our dog an hour from home. Our regular vet urgently advised us to divert immediately to Vets Now Southampton, 15 minutes away.
From the start, the central call handler ignored the medical urgency. Instead of getting a critical animal through the door, he was entirely consumed by harvesting admin details and warning us of their £313 fee.
He actively obstructed us and wasted critical emergency time by:
• Refusing the address: Insisting on collecting admin details before giving us the clinic's physical address.
• Ignoring our reality: Repeatedly demanding the postcode of our moving car, ignoring that we were already close by and just needed to know where the building was.
• Following a script blindly: Not listening to my actual responses, failing to understand the situation, and just blindly reading off a script.
In total frustration with his obstruction, I hung up and drove the 40 plus minutes back to our own vet. Our dog passed away just as we arrived. While I am not blaming Vets Now for her death, I am utterly disgusted by the call centre's attitude.
I appreciate they are a business. An emergency service should (at least pretend to) put an animal's welfare above upfront administration and fees. Their obsession with following a script instead of focusing on getting an animal to emergency care is the exact opposite of what you need in a crisis.

Quite late afternoon/evening on a Sunday, reception/nurse on duty very friendly, reassuring care from the efficient vet who saw our greyhound, very happy with the whole service

Great friendly supportive service

Lovely vets, thorough with how my pet was checked.
Explained very clearly.
Very friendly vets, was given antibiotics for my little dogs eye and now my dog is better.
She's very happy and I'm happy and relieved with how they dealt with the problem promptly, and now my dog is back to her normal self so thank you.

No problem at all with how Twiglet was looked after, in fact 5 stars. Just the price is a little steep.

However thank you very much for looking after our little dog who is now recovering, albeit slowly due to her age.

Quick and efficient service, in the out of hours
Helpful and friendly staff

Every single person was lovely. Very helpful, informative and cared so well for my puppy! Thankyou

Extortionate prices!!!

I went at 10pm to deal with what looked like a serious issue, and Vets Now were incredibly helpful and understanding. They clearly described the different options, and gave realistic timescales after a triage process. They were helpful in explaining how the insurance process worked and went through step by step.

Our GSD developed bloat symptoms on a Saturday evening in Wales she was deteriorating fast and we were unable to find a local vet to help so called vets now and made our way to Colwyn Bay where Nuala was diagnosed and treated that evening by Jennifer. We were so relieved to get the call at 2 am to say all went well.
We expect to pay more for out of hours emergency care but it was worth every penny. All of the staff were caring