Vets Now Reviews 

I was seen quickly at 10pm at night. The vet was very friendly and cared that my cat wasn't happy at the vet and tried to calm her down so that he could examine her. We had a good conversation about the issue and he gave an injection and medicine which has resolved it.

Friendly and my dog was seen in good time, no hassle

The call handler was very sympathetic and caring. She explained everything and put me at ease.
When we arrived at the vets surgery they were expecting us and saw us promptly.
The whole experience felt almost the same as going to our regular vets.
The vet explained our options and didn't try to influence us either way.
We were reassured that we could call if we had any questions after we had got home if there was a change in the dog.

The phone consultation is lengthy for people who need emergency treatment and are probably in a panic. It’s a long way to go with a sick animal. Gone are the days when a locum came to you.
The staff at the clinic were professional but the emphasis was always on the cost. Vet wouldn’t even look at him without constant assurance of payment. Happily we can afford £300 for a beloved cat. Most people can’t. Most people can’t afford insurance. Vet fees are beyond most people’s reach. Poor animals. People try to do their best within their means.

From start to finish we were treated with respect and care. I know emergency vet’s are expensive and I had no insurance but no complaints either. I could not have been dealt with any better under such difficult conditions. All the staff were so genuinely compassionate, they made a difficult time endurable. I have been to many vets and understand sometimes you can feel they are money led, this was not my experience here, I felt very heard and considered. Thank you.

Staff were all very welcoming and we were very happy with the care and treatment our cat received.

Rip off merchants
Charges for insurance admin when we paid in full.
Will be contacting trading standards.
Thery did nothing to help our dog other than give us ear drops and paying £89 for ear drops and £30 for 5 pain killers ripoff merchants will be complaining to our vets as they should be running there own services. not subibing it out to third parties and charging quadripple for the service.

Update.

Useless talking to an agent — all I got was the usual line that they “cannot talk to me because my partner made the complaint.” Fine. I don’t care about talking to them, and neither does my partner. We’ve accepted that we lost the money we believe we were unfairly charged, and it was a learning curve.

But we don’t want other people falling into the same trap. And I’m certain we’re not the only ones. In our experience, they play on your emotions because you don’t want your pets to suffer, and before you know it you’re facing an astronomical bill. We were even charged for things we didn’t use, including insurance‑related fees despite never making a claim.

We were also charged extremely high prices for medication that, in our experience, costs pennies on the high street.

Based on our personal experience, I strongly advise:
DO NOT USE THIS COMPANY IF YOU WANT TO AVOID UNEXPECTED OR EXCESSIVE COSTS.
If possible, wait until daytime and see a normal vet. If you need emergency services, choose someone else.

To the company: do not try to justify yourselves. If you do, I will respond to every point, and if necessary I will publish the receipts as evidence of what we were charged. Thirty‑five days for an answer is unreasonable by any standard.

This review reflects our experience, our opinion, and our right to warn others.

Awful admin, no empathy or customer care. Charges didn’t make sense. Then threatening that they won’t “cooperate with my insurance if I don’t pay extra”, despite paying in full. Demanded extra fees just to cooperate with Petplan, despite claiming myself. Reception, nurse and vet telling me to “listen because you don’t understand” and yet lacked listening skills themselves. Said they were “more than happy for me to make a formal complaint and were quick to send me the link to complain” seriously unprofessional.

What can I say about vets now they are excellent from reception staff to vets place is immaculate.
Staff friendly and caring. Thank you for the emergency care of my attacked little dog x

Although we had to wait quite a long time, when we saw the vet she was really amazing help, in fact all the staff were so helpfull.

Staff were nice. The waiting room was quite rundown, particularly the reception desk, you could see it crumbling at the bottom making it seem unclean.

The procedure itself went well and service was quick. I understand that out of hours care comes with extra costs/pay to staff, but the prices are exorbitant.

Dont send the generic spiel about your price breakdown, just make it affordable I beg.

From the start ok but it’s money oriented
Paid £250 deposit
They have my insurance details but not done it
There should be a cap on charges regardless of day or time
I’m suffering financially and mentally
Them not sorting claim is adding to my bereavement
A 5 minute ultrasound should be no more than a tenner easy target to drain you demand financially

Posted originally on google and was removed by company , Was thrown into a room and forgotten about whilst my dog was left pouring of blood for hours on end , The first student vet nurse had 0 patience with dog and literally stormed out of the room with not a hint of any duty of care until finally being seen by the actual vet, Had to repeatedly ask receptionist what was happening to be told the dog is fine by the judge of her eye, Was then charged close to 1000 pounds for a consultation / a bandage which came off within 24 hours and prescribed a tray of paracetamol. Really terrible experience going here really hope no one else experiences that kind of treatment for their animals🙏

Poor advice. Wrong diagnosis. Inconsistent advice from vets. Really poor. I won't use again unless I really have no other choice.

Ruth was just fantastic from start to finish
Went on on an emergency birthing for my dog
Kept me well aware of ongoing costs before they happened and even tried a final push before had to resort to a C section for the one remaining pup
The invoice was different in cost than Ruth had originally told me and it was changed instantly
Proffessional from start to finish
Had 8 healthy pups and my girl is recovering well
If there was a coffeee machine that would have been useful as I was there from 1 am till 10 am
However that said day staff did offer me a drink when they came in at 8am

Having attended the vets with my dog after she broke her leg, I could not discourage anyone enough from using this place. The vet I saw was only concerned with trying to get as much money as physically possible from me, and when I said I couldn’t afford to leave my dog over night (£1100) I was guilted heavily before my dog was given back to me. They even added on £100 to give her water. This was a horrible experience which was stressful enough and made 100 times worse by attending here. My dog is now making a great recovery attending my regular vets practice despite being told I shouldn’t be taking her home to look after myself. If you need emergency treatment for your pet, please don’t attend here

From booking in at reception to the nurses and vet, all absolutely fantastic, listened to everything we said, from our dogs fear of strangers to strange environments to the problem we rushed her in for, she was taken straight to a room and canulated and settled down on a lovely rug. Can't fault the emergency care we were given. Thank you from us all

Lovely vets in an emergency. Wait times were long though. 5 hours in total, but good advice and very thorough.

My dog had a seizure and I called and got straight through. After answering which felt like a lot of questions (probably wasn’t as I was panicking) I was send the details and directions on how to get to my nearest center. I got there and the staff were amazing we were seen straight away and looked after. Calmed me down and Enzo was fine and happy and they put my mind at ease that he was safe and well enough to go home, they recommended I take him to the vet the following day which I did and we are looking at further tests but the service I got on the night when I needed it most was fantastic.