VidCruiter Reviews 33

Excellent custumer service and support. Nothing is impossible with VidCruiter!

The service from Emmanuel Gabuya and team has been great. I like how the platform works and Emanuel has helped me pull the reports that I need and is always open to helping me find ways to improve our experience with the platform. Our candidates have been successful using the platform as well with minimal tech issues. It' great being able to share profiles and interview notes with hiring managers, The only reason I'm not giving it a 5 star is because i dont find the platform intuitive and can be challenging to work with. Over time I have gotten better at it but I often need help from Emmanuel because even with the support guide, I still can't figure stuff out. Emmanuel is always gracious and helpful, but the platform could be made more user friendly.

They have great customer service. They deliver what they promise with no hidden fees.

We have been using this applicant tracking system for over 4 years and VidCruiter and their team has been nothing but delightful. The platform is easy to use and has a multitude of great features. Additionally, they always come up with great new features and take your feedback if you have new ideas for their platform.

Great experience, Could not recommend enough

I’ve had a consistently positive experience with this company. The team stands out for being genuinely friendly and approachable, which makes every interaction feel easy and comfortable. What impressed me most is how helpful and attentive the staff are—they take the time to listen, understand your needs, and offer clear, thoughtful support without rushing.

It’s clear that the company is doing well not just because of its products or services, but because of the people behind it. Their professionalism combined with a warm, customer-focused attitude creates a pleasant experience. I’d definitely recommend them to anyone looking for reliable service with a personal touch.

VidCruiter has the flexibility that we need to run hiring processes for positions with complex skill-sets. The optimization team is consistently available and helps us refine and streamline our hiring process. Reporting capability is so important to our organization and VidCruiter is our main data source for applicant tracking.

VidCruiter is a really great tool, and it comes with support from an excellent team.

Friendly UI, flexible, efficient, fast no lagging, and a great support and very responsive team

Our experience with VidCruiter has been extremely positive. Their team was consistently responsive and quick to address our questions and concerns, which made a significant difference throughout the process. They played a fundamental role in supporting our national recruitment campaign, adapting their platform and approach to meet our needs, even though our initiative did not follow VidCruiter’s conventional use model. Their flexibility and collaboration helped us streamline our processes, significantly reduce administrative workload, and save valuable time, ultimately making the entire recruitment process far more efficient.

I've worked with Vidcruiter for a wide range of needs across hiring processes for almost 10 years now. The support team is excellent and provides hands-on support to my team in order build, adjust and workflow our staffing evaluations exactly how we need them. They're a trusted tool in our toolbox as HR practitioners and they make our hiring processes more efficient and streamlined.

Customer service is top notch - great vendor/partner - very responsive and helpful service, flexible, work with us to meet our needs.

Very user friendly, Astrid's team is always quick to respond and provide timely solutions. There is so much this platform has to offer that simplifies and make our process more efficient.

VidCruiter has been a great partner for our Yale BQBS Track admissions process. Their platform makes scheduling virtual interviews smooth, efficient, and stress free for both our team and prospective students. The system is easy to use, reliable, and has significantly streamlined our workflow. We really appreciate their support in helping us create a positive and organized interview experience.

Many thanks to Daphne Rousseau and her wonderful team for their flexibility and support in helping us prepare for our admissions process. They made scheduling simple and efficient, giving us more time to focus on other important tasks. We look forward to continuing our collaboration with VidCruiter next year!

VidCruiter is not just a vendor, they are a partner. The team is always available to provide support and rarely says no to our innovative ideas. Remi leads a brilliant, hard-working team whose service is consistently top shelf and timely.

The team I worked with was responsive to all my emails as I had many questions. They were always helpful and quick to respond.

VidCruiter is a great platform that can be tailored to fit a variety of needs. What truly sets it apart is its strong customer service. Their team is consistently available and ready to provide support whenever needed.

One of my favourite features is the 24/7 online chat, which makes it easy to get quick answers and guidance in real time. It allows you to work more independently while still having support available whenever you need it.

VidCruiter has been a strong tool for building more structured and scalable hiring workflows, especially for roles that require multiple steps, assessments, and clear gating between stages.

What stands out is the level of flexibility — you can design fairly complex processes and tailor the candidate experience in a way that fits your specific needs. The team has also been responsive and helpful when working through setup and iteration.

There is a bit of a learning curve when it comes to building more advanced flows, particularly when coordinating multiple steps and handoffs, but once you get familiar with the system, it becomes much easier to manage and refine.

Overall, a solid platform for teams looking to move beyond basic recruiting setups and implement more structured, process-driven hiring.

Customer service experience is always good, through the chat and emails with our CCA.

the team we work with is super responsive, they are always willing to work to find a solution or find a way to help us work more efficiently. they are also always ready to show us how something works or teach us how to do a task in the platform. the team is easy to communicate with!

VidCruiter has been a great tool to work with. It is intuitive, easy to learn, and makes the recruitment process feel more streamlined. The layout is clear, and everything is easy to find, which helps save time and keeps things running smoothly for both recruiters and candidates. As an organization that uses it, we are very pleased with the platform and the value it brings to our hiring processes.