Viewber Reviews 

I've been using Viewber for a few months now and they exceeded my expectations. The Viewbers are Professional and Knowledgable and queries I have had, have always been answered quickly. Very helpful when I'm already juggling many plates.

Viewber is very straight forward to use once you know your way around it.

We mainly use Viewber for photos of our properties and the viewber always turn up on time and do exactly as we ask. We're always happy with the quality of the photos.

If we ever need to get in touch with a viewber for whatever reason it's always easy to do so.

Very useful company as we have properties up and down the country and don't always have one of our agents nearby.

As the saying goes, if you want something done properly...

Viewber markets itself as a replacement for you at a Property Viewing or for other property related Admin tasks. There have also been a few "influencers" speaking of the service.

Their View on your behalf service suggests it could take your place on a viewing, do all the tedious stuff like basic information, checks and photos. Their staff can stay on site up to 45 minutes, all for ~£60. Seems fair enough, not the cheapest but if you are out of town or abroad, perhaps its more convenient.

When you view a residential property as a buyer or investor, its customary to go through basic things like checking windows, toilets, run taps, plug sockets, utility meters etc. Some photos of the rooms from different angles perhaps, after all you are intending to buy the property and all you likely have is the estate agents portal listing. For a 2 bed terraced house, you could get a lot done in a 45 min site viewing.

For £60, i received a document with 12 photos and one sentence.

Upon reporting to Viewber, I was told i ordered the "basic" package and did not include things like checking taps, opening windows, seeing if the hot water works etc. So, the obvious question to me was what did i pay £60 for? 12 photos?

After some back and forth with various "customer service reps" who gave scripted answers about expectations and i should have paid for a higher priced plan, i resulted to going through my bank to initiate a chargeback.

Viewber agreed to a refund after a few days.

We've used Viewber Services for nearly 6 months now and the team are fantastic.

Our teams are booking c50-100 appointments a month with Viewber and the coverage and reliability are brilliant.

Viewber have provided great solutions to our business enabling us to outsource tasks enabling us to focus on core operations and provide national coverage at the same time.

Can't recommend Cheryl, Chris & Nathan in the Team there!

I was emailed just couple of hours before the viewing to inform that they can not do it but they accepted the booking!

As it was their problem, they did not even bother to ring the agent and change the time. I think the service is getting from poor to worst and i need to look an alternative after using them for some time..

Posting as a client. Beware of using their service. They're only interested in taking the money and running with it. I had a viewing cancelled by the estate agent and viewbar still charged and kept my money with 0 compensation or recompense, even though the viewbar did nothing but turn up at the property, knock on the door and then leave.

Following redundancy I applied for what appeared to be an interesting self employed opportunity with this organisation. The 'training' consisted of completing a number of online modules and uploading various documents.
Eventually, I was sent a message congratulating me on being 'one of the few that make it through the selection process'. I can only assume that this is because the registration process is quite onerous and takes a long time. It certainly isn't because its difficult to qualify. There is no actual training. All one has to do is watch a few videos and then answer some multiple choice questions relating to the videos.
In any event, having successfully registered, I downloaded their 'dashboard' and waited for any offers to come my way. Viewber go to great lengths to point out that they do not guarantee any offers of work, but I actually received 23 'opportunities' over several months. The problem is that you are clearly competing with other 'viewbers'. Despite my best efforts, (which included accepting several 'opportunities' within minutes of notification) I was never able to secure any viewings'. Not a single one! On every occasion I was advised that the viewing had already been allocated. On one occasion I responded within 4 minutes but apparently, someone was quicker? Consequently, I had zero opportunity to earn any money, or to see if the work suited me and I suited them. I did send a message on the company's feedback form explaining my concerns. When they eventually replied it simply repeated their 'no guarantee of work' policy. It did not refer to my specific questions and actually made little sense. I am wondering if it was an auto generated reply, because I have never had any communication with an actual person from application through to resignation. subsequently the 'offers' stopped and sent them some feedback asking if I had been removed from their register because of my perceived criticism. Viewber have never replied but since that time I have received only two offers to take on keyholder responsibilities, neither of which have resulted in actual work. Either there are a huge number of other Viewbers in my area or these viewings are being allocated in a less than fair way.
I cannot tell you if they are a company to do business with, because I have been unable to experience doing business with them myself. The other reviews suggest that some of the people that they are using are less than professional, but please be aware that none of these people will have had any training or support.
I only know that I would have liked to read a review from someone who had experience of trying this as a way of earning an income. That is the only reason for this review. If that is you, take my review as a honest account of my experience and make your own decision.
It certainly didn't work for me which is disappointing.

Have been dealing with Viewber for many years now and the one person who stands out above all others is April Frankson from the Business Development Team - Always happy to help with any issue however complicated or simple it may be. keep up the good work !!

Thanks very much. Excellent! Quick turnaround.

I had an invite from Viewber to apply for a property photographer, likely because I have active profiles on recruitment sites and am already working in the field as one.

So I responded to their email and they sent me an email saying I'd successfully made it through to the next stage. In this email at the top was a link to a guide to how to proceed with filling in the forms. The link was dead. I tried to respond but then saw the email was from a no-reply email, strange when you are recruiting serious people that they would want to remain uncontactable. So I tried Twitter. I explained the problem but the request sat there for several weeks and as of today, is still sat there unanswered.

In the meantime I decided to see what the process was like without the benefit of the guide and immediately saw that almost all of this information was relating to people who show clients around property, not much really at all to do with photography. Condescending too as I had said I had 35+ years experience and they were telling me things like turning up presentable and on time. Were they recruiting children to this company? They clearly never actually read my application and instead just sent me on a standard process of going through the motions, likely because I would then have to sign I had absorbed all this information so that if anything went wrong they would dock money - I've seen this practice before. I'll never know because I was unable to contact them to clarify.

Finally, I caught sight of the remuneration - 12 pounds per hour. So we are talking around minimum wage here. So I'm expected to travel to sites in a fully taxed, roadworthy and insured car, bringing in excess of £15k worth of photographic equipment to take pictures and be paid an amount that would not even cover the use of one of my lenses for that period if I were to hire it out. It's an atrocious business model, aimed at low hanging fruit yet at the front end they promise this professional service. I wonder if potential customers know that they are scraping the bottom of the barrel regards staffing and those who actually carry out the work?

I will stick with my current clients who pay in excess of £40 an hour for my entire time, not just on site and also cover travel expenses per mile.

We use Viewber for all our inspections, nationwide. The service we receive has always been good, with quick turnarounds at short notice. Staff are friendly from on the ground to back office, and are always happy to assist.

We have been using Viewber for a number of years now and would highly recommend their services. They are reliable, efficient and professional in what they do and are always communicative whenever needed.

Terrible company, to work with, the people are under skilled, and some are down right rude. management dont seem to care, as nothing was ever done. Was told Im not an estate agent, as he just stood at the door on his phone. I now ask estate agents before I go viewing who will be doing the viewing as if its this cowboy company I would not waste my time.

Just wasted 30 minutes to register to use their services and after the 10th attempt gave up. Imagine what will be to use them if eventually manage to register.

*Reviewing as a landlord. *Poor service & even worse complaint handling.
A company in chaos.
They still owe me money which I promise to pay but never did.
My first time using Viewber, for an out of area property check. The tenant had mentioned about putting the brand-new washing machine in the garden (without consent), I wanted to know what was happening. I read a copy of the inspection report before buying and confirmed via e mail that the report would be more than a few pictures and an occasional written word. I have this
I specifically wrote in the instructions that the washing machine in the garden was to be checked. IF they had done ONLY that, I would have been satisfied.
I had an e mail exchange with the Business Development Manager to confirm that this would also be done.
I wrote the request in the property notes, which were accepted by Viewber and the viewer.
I contacted the booking team, twice in total. Once with the request and then the night before to pass the message to the viewer again, and for him to read the property notes, if he was unsure or did not understand the request.
I gained FOUR separate confirmations from Viewber that the viewer would make note of the location of the washing machine in the garden (a SIMPLE task). I even contacted the Booking Team the night before the inspection to make sure 'Barry' the Viewber had the instructions. They confirmed in writing that the Viewer knew what was being asked of him in checking for the washing machine.
But if course, he did not.
Not only that, LANDLORDS, the inspection report is a waste of time, you will get a couple of photos only.
I contacted Viewber as well, I was confused! Their 'explanation' was that the Viewber didn't feel that he 'could' take a picture of the washing machine!????
The reason I am writing this review is largely due to how my complaint was dealt with and how I was treated.
I then made a complaint; the Head of “QA” responded. Customer relations and rapport building is not her strength! I was blamed because the Booking Team should not have taken a specific request! I was further blamed that a further was taken out of hours!!. Except it wasn’t! This request had been agreed two times previously by other employees! She ignored the comments from The Business Development Manager and the documented property notes. She stated my request was 'not clear'. This is nonsense given that the previous employees understood the request perfectly.
I appreciate that life does not always go to plan and mistakes happen. What I did not like was the Head of "quality assurance" attitude to problem resolution and blaming ME for company and process failings. Problems happen, unfortunately this woman does not have the people skills or issue resolution skills to be able to deal with them effectively. On THREE SEPARATE OCCASSIONS I was told my request was 'no problem' and WOULD be carried out.
I was told I would get 50% refund, of course that never happened!
LANDLORDS - this company is in CHAOS and will just give you agro. They will be rude, unpleasant and blame you for their very obvious failings.
Save your time and energy.

I paid for a viewber and there was a mixup and the estate agent did not show up. I was charged full price because the estate agent was a no show. I was lucky viewber offered me a refund which was only because there was a miscommunication on behalf of the viewber other than that you will be charged for a no show.

Mr Nielish was great!
First time using Viewber and it went very well.
Happy to speak before and after the appointment. Really friendly!

Viewber are extremely professional and there should be no hesitation in using them despite some negative reviews. All Viewbers are vetted and given star ratings based on their performance, Viewber aim for the highest of standards and do lots to maintain a high standard. As a Viewber I am fully aware of my responsibilities and I am very conscientious of providing a 5* service on behalf of the client. I am sure that the majority of Viewber appointments go well however sometimes it’s the minority that post a review. Don’t hesitate to try Viewber for your property requirements and remember that the majority of Viewbers are doing an excellent job.

Booked viewing at agreed time with details of property, key access etc. Given agent name and details. I directly contacted viewber with my contact details to check is any issues prior (but said I wasn't available at time of viewing due to different time zones but given emergency contact). Did not collect keys in advance and ignored all instructions of where to collect. I was only made aware following morning (time zone difference) with understandably angry messages from potential tenants who had travelled....some up to 5hrs to view property.

Disgusting and very unprofessional service. I am fuming with them and will never use this service again. I'm not sure the issue was with viewber individual themselves or with system and them not providing information to them. I saw several good reviews (and now seen bad too) and trusted this service. Waste of time and money. Makes landlord looks unprofessional to tenants

I have used as a client and as a Viewber and really can't fault this company. Always easy to get hold of, very professional and such a great service for people who can't do the viewings themselves.