Village Hotels Reviews 

We have recently joined VWorks in Village Hotel Cardiff and are so impressed with the level of service we recieve! Aaron in particular has been absolutely brilliant, really friendly, knowledgeable and approachable. He provided lots of information on the various joining options and meeting room hire before we joined. He goes out of his way to go above and beyond to build great relationships with all the VWorks users, making it an enjoyable, relaxed and professional place for us to work. We would recommend it to anyone looking for a place to work or cowork and highly recommend speaking to Aaron.

Village Hotel Leisure Club North Leeds
Avoid the leisure club at all costs. There managers tell bare face lies, hate children and carry out illegal activity in the club.
After teaching classes here for children they just decided to stop the classes leaving 40 kids with nowhere to go and insisted parent keep paying fees even though the kids could not attend the facilities.
They lost/stole/disposed of brand new equipment belonging to the karate instructors and have refused to pay for them.
This IS NOT A FAMILY FRIENDLY ENVIRONMENT.
AVOID

We were booked at the village hotel Swansea for our Christmas party when we got there the venue room was to small, the meal was basic and cold. Our food order was the same. Our ward manager had put a £300 tab behind the bar and we were given a fab to allow us to purchase drinks on the tab. When our manager went to pay for the tab at the end of the night the bar man stated that the tab bill was £480 despite only requesting a £300 tab, when we challenged the bar manager and team they clearly stated that it was their error and a mistake however demanded that we pay for the £480. When we stated that we wouldn’t pay the full amount as it was not our fault they agreed and let us only pay for the £300.
While we were outside waiting for a taxi the bar manager came out and said that we had the pay the remaining £180 or else she would have to call the police despite this. Not being our fault.
No respect no apology and demanded that we pay the money.
Therefore we had no option but to pay.
The night was a shambles’s the food was awful no taste, the tribute act was Michael bubble which didn’t sound like him and the dance floor was very small with limited space.
My suggestion is never book a party there at the village hotel Swansea, as they will either mess up your tab account or serve you food that is cold and tasteless not worth the £40
The bar manager said that I would be able to ask for the £180 to be refunded once customer service would re open the following Monday as this error was their fault not ours. When I went to speak to the manager at the village she stated that because we consumed the alcohol then if we didn’t pay the £180 then she would have no option but to call the police despite it being their fault . She the. Suggested that the staff at the party should pay a small contribution to my self to pay back the £180 that I had to pay that night due to the village hotel staff error.
Incompetent staff and poor quality customer service.
We will be speaking to the ombudsman.

Club room was a waste of money.
Parking is free at weekends anyway.
Advertised extras in the room are a joke.
Coffee machine leaked.
Money taken twice from our account with no explanation.
No response from manager.

Village Hotel Glasgow. Worst hotel experience I have ever had, would not go back even if you paid me.

Went as a relaxing staycation for our 5 year olds birthday so extremely disappointed. Our room stank of smoke and had spent much of our evening waiting around for it to be dealt with, then got moved to a double room (only room available) even though we paid extra premium for a family room. We got offered the new room after 8pm despite raising the issue at about 5pm. I would have left to go home had I not had my son with us and it being already past his bedtime.

The restaurant was abysmal. Food is over priced and average quality at best. It was packed with football fans but no separation between family or restaurant dining and the football supporters who were heavily drinking. We reserved a table and when brought to the table it was not prepared in any way, no cutlery or napkins and we had to ask the adjacent table to remove their coats and drinks from our table so we had room to sit down. And because of no separation for families or diners we had to sit their with our son having to listen to swearing and sectarian songs from the noisiest table in the whole place right beside us. We ordered 2 cokes and a Caprisun (which doesn't even need to be poured) and after 40 minutes with no sign of the drinks had to approach the bar as we hadn't got our drinks or been asked what we were ordering. My partner spoke to a rude manager who said 'it is busy what do you want me to do about it' at which stage it was pointed out what we had ordered and that there was only 3 people at the bar. We spoke to someone else as he was useless, they apologised and took our order from us and our now crying son. After an hour of hearing the vile language from the table beside us we moved seats ourselves. Our food then came some time later without any napkins, cutlery, condiments or asking if any additional drinks were needed. I asked for an additional Caprisun for my son from the waiter and got told I had to go get it myself. The service was so bad we were told we weren't going to be charged but you wouldn't be able to pay me to go through that again. I wanted to leave after the ridiculous delay for the drinks and taking the food order but my partner wanted to stay as my son needed his dinner asap. I wish we had gone to the nearby McDonalds, we would have got better quality and service.

We have yet to receive a response, despite being informed by staff on Thursday night that we would speak with the manager Friday morning but you were not there. Weeks later still no response on the issues even though we have sent multiple emails to the 'manage' and customer service. If the 'manager' reads this, please respond to your customers emails as you have no problem replying to public reviews since we have tried to contact you via the email provided at the hotel.

I could go on about other issues and would give a zero rating if possible. The only positive is some of the staff were very nice although above their heads.

Having booked a cruise from uk. 6 hours drive away, the next thing you book is a hotel. In advance as all planning done.
Paid more than advertised price near to christmas. Overnight we hear our cruise is cancelled for us as we are travelling with a wheelchair and p o don't have enough evacuation chairs or staff should an emergency arise.
Rebooked cruise with princess for a later date. Explained situation to hotel customer services, asked to transfer booking. Told no, due to pre paying for room and breakfast. More expensive then
than current rate. We didn't ask for a refund, just compassion. Luckily as the cruise had been paid in full ,but cancelled within 24 hours we got our money back from p.o. BUT NOT VILLAGE HOTEL EASTLEIGH. ALL WECWANTED WAS TO CHANGE DATE.
To make things worse, after not staying and wanting to give ut to some homeless person, they informed me they would need a card registered for the person staying even though everything was paid in full.
Today they have sent me an invoice for our stay. OR NOT.
Customer service is non existent. Will never stay here there are plenty of hotels near Southampton.

Stayed in the Blackpool Village Xmas Day just gone. Hotel is really nice, and everything was fine, however they left no hand soap in the bathroom and a few questionable stains on the carpet in room 432 looking like someone didn’t quite make it to the loo after a spicy curry. Absolutely stifling hot everywhere in the hotel, had to sleep with window open in Dec. Also TV only had freeview and we was hoping to log into our Netflix and watch Christmas Movies but not a smart TV.
Nice little selection box left for us upon check-in overall…. lovely hotel.

Really great thanks. I went to the Hull gym and pool with my daughter. Lovely amenities and clean. Jazz on reception was very nice and helpful in talking to me on the phone and writing a note on my account. Thanks, Jazz!

Not a member of staff in site when I needed help with a car park fee, overpriced poor beers, poor food not somewhere I recommend.

A friend friend and I went for a meal to village hotel south Leeds. We ordered the King of Protein meal at 18.99. This consists prawns, shrimps and a lot noodles. There were only 3 prawns, no shrimps and very dry tasteless noodles. I could not eat it for fear of choking. After a bit argument with an aggressive manager he said as a goodwill gesture I could change mine so I got a chicken wrap, awful! Very dry, hardly any chicken and absolutely tasteless. I threw the wraps down the toilet, The Chips were ok, just. I have never had such horrible, tasteless, dry food in a restaurant ever. They should be shut down.

Atrocious Christmas Party at the Maidstone hotel. Pre-paid for 3 bottles of Whispering Angel, on the table was some cheap South African Rose, when we complained to manager said she could not do anything about it and called another Manager over. Total overreaction. Then told to call back on Monday to ask for a refund as theycouldnt deal with it on the same evening.

When we arrived the queue for drinks was long and people where bypassing the queue and getting served, it took 30-40 mins to get a drink, my Guiness was thrown away before I could get it in my hands too, had to wait while the staff served someone else first.

The room was probably big enough for 100 people max and there was around 200 people Crammed into the place.

The only thing worthy of one star was that the food was hot, despite being meagre portions!

Never will I go to that place again!

This chain can't decide if it's a Hotel, Nightclub, or sports bar. Music blasting most nights of the week not good when your actually staying thier for work the next morning restaurant feels like your sitting in a sports bar so loud you have to shout at each other while eating your dinner. Food was horrible deep fried everywhere and so expensive.

I would give this hotel 0 stars if I could. Absolutely shocking and disgusting service to their customers. I booked a room and paid 106 pounds. On arrival met the receptionist called Josh and he directed me to my room. On arrival into the room I noticed the shower constantly leaking and it was out of order. Therefore I could not have a shower in the morning or freshen up before I go to my meeting. Reported this to Josh and he put me into another room, the other room was already occupied so I was roomless. Then I was told by Josh that there are no other rooms available for the night. Then Josh told me that we have made a reservation for you at the local premier inn so I should go there. Upon arrival at the premiere inn the receptionist informed me that no booking or reservation had been made for me and therefore I would have to pay another 136 pounds for another room.so I called Josh to explain and to my surprise he said there was "nothing we could do, you will have to call in the morning to speak to a manager" and promptly disconnected the phone.He blatantly lied just to get rid of me from his hotel. So I've been messed about now for nearly 2 hours and I have to pay for another room that I have already paid for originally . I think this is absolutely wrong and I will be taking further action.

I stayed the last two nights, the room was fine no problems, but the bathroom was rubbish, shower was blocked so no shower on the first day, this made the room wet. Fixed by the maintenance man, we got back that night, no towels in the room. Up next day and the shower was still blocked. Rubbish, rubbish. Over promised, under delivered as usual.

Nick the Bar n Grill manager is a credit to Village Hotel in Bristol.
Always helpful, always cheery

To start with their booking system online is absolutely rubbish and not very user friendly at all. Think you would be better going through booking.com the price difference was only £6. Their payment method wasn't accepting payment and when you phone the hotel they won't take payment over the phone. When you ask for their head office number to make a complaint you get told it's the local hotel number which you had already called and when you ask to speak to a customer service manager - guess what - it's the same lady that answered the phone. Wouldn't recommend and if it wasn't for a wedding I wouldn't be staying there - I would use the Premier Inn down the road

Just booked Xmas party night at village hotel cobalt Newcastle Katie events organiser couldn't have been more helpful called me back to help arrange this and help me sort out my booking fab customer service 😊

Review for Village Hotel Warrington - Business Stay

I recently stayed at the Village Hotel Warrington for a business trip, paying £175 for one night, including breakfast. While the accommodation itself was fine, the breakfast was appalling and far below expectations, especially considering the cost of the stay.

As a vegetarian, I requested vegetarian sausages, which were cooked to order. What I received was shocking—two burnt, overcooked sausages that were completely inedible. I was stunned that the chef would send these out and equally surprised that the waitress thought it was acceptable to serve them without question.

From the hot plates, I only had scrambled egg, beans, and potatoes, even though there were other options available. Unfortunately, all the items I selected were lukewarm at best, suggesting a complete lack of attention to food safety and temperature checks. Given that these items came from separate hot plates, it wasn’t just a one-off oversight but a broader issue with how the food was being maintained.

For the price I paid, the breakfast was incredibly poor and disappointing. The standard of the food fell far short of what I would expect from a hotel at this price point. Sadly, the breakfast experience left a sour impression on an otherwise decent stay.

I have photos, I would like to upload them here and also share them with the hotel manager please.

EDIT: I have just read other one star reviews for Village Hotels and I am surprised no managers have bothered to reply to any of them! Just proves they don't care!

Long drive today to Coventry , £180.00 per night not cheapest , first kitchen not taking orders than most of the menu out of stock not the staffs fault but you expect a varied menu for £180 per night bar Girls answer not my fault hard to predict what sells 😂😂 hope same person is not ordering toilet roll

Room I had over the weekend was the worst i have been in a hotel. Dirty shower curtains, dirt on walls , rusty shower curtain railings, limescale in toilet, lukewarm water, chair stained in the room and uncomfortable beds. Not worth the money. To make matters worse worse went into a different room at the same hotel what a contrast. The room I was in needs refurbishment and modernisation.