VINsmart Reviews 

Missed lien every other platform was able to find completely useless customer service no help

I paid €1.99 for a VIN report on vinmaster.co, but the report was never delivered.
Exactly 7 days later, my card was charged €49.99 without my authorisation. There was no clear disclosure of any subscription or additional fees during checkout.
I placed only one order, received nothing, and was charged extra. After reading other reviews, it’s clear this is not an isolated case.
I have requested a refund and cancellation and will proceed with a bank chargeback if this is not resolved.
Use extreme caution.

It was an offer in the site but afterwards they kept 10 euro additionaly for a report that never received.After several emails they informed me that they will proceed with a refund.

Lets see , avoid to use this company....

I purchased a VIN report from Vinsmart. The vehicle came back clean. No issues or liens,So I puchased the car for $6200 dollars. Three days later I went to import the car to mexico.When I presented the paperwork to mexican customs,they typed in the VIN and said angrily, this vehicle can not enter due to a $16000 dollar lien.It was a fight to get the paperwork and vehicle back from them,they were going to seize it. But two frustrating hours later they did return it. They showed me it had a lien on it when purchased brand new in 2018 from Chrysler. I emailed Vinsmart 3 times over 4 days until finally a response. They said
"Oh" we will refund your $9.95 puchase which they did. I then wrote a letter stating I purchased the car based on your report,what are you going to do ? and sent them the letter. The did not even respond, over the next week,2 follow up emails and still no response. So next will be to hire a lawyer and go to court. POOR customer service,they state they are the best at researching out any liens or issues on vehicles because they are partnered with NMVTIS and other companies are not partnered with them. Bottom line is they sold me a false report that has cost me aroud $7000 dollars, and now I will have lawyer fees.BEWARE.

Purchased a VIN vehicle report. My report contained no valuable information such as the vehicles service records.

Review does not ask for mileage, options, color, etc. which have a significant impact on value. Totally worthless waste of money.

Absolutely useless. I needed to find a lien holder but the report does not show that info. All this info is available for free. Do a little research yourself. Go to the DMV websites and nhtsa.gov and you will find everything they charge you for. This is a waste of money!!!

I don't know why it has so many positive reviews. I needed to know what company had a lien on my car. I ordered the $9.95 report and under lien is says, No record found.

When buying or selling a car, knowing if a car has a lien on it or not is very if not the most important thing to know.

Then they charge you a $2 fee to ask for a refund "a processing fee".

There record showed things that I already knew or could get for FREE.

First time user of the service, I need to verify the state of a title transfer for a vehicle, and found a referral through the DMV website to WINsmart. This looked like a more cost effective alternative than Carfax, but was not sure if the report would reflect the recent title change I had requested.

Was able to quickly connect with support, and get my questions answered. Applying for the report was painless, and received an email with results within just a few minutes. In may case, some of the details I needed are not provided due to privacy laws in California, however the report included links to document required to follow through via this state's DMV (this step saved me about 30 minutes in research).

Again, support was very responsive and able to guide me through the process of what I was attempting to accomplish ( timeframes for DMV transactions in my case). Would definitely use this service again, recommend to a friend.

Every time! All the time! Direct honest answers. When it's their problem they tell you what and why and what to do. When it was my problem they still offered to do a refund.

These folks are doing business the way I do business.

Thank you!

Matt was excellent in helping me, great customer service , very thorough. i had very pleasant chat. i will definitely use this service and tell anyone hesitant to use this service to go right ahead, coz you have ppl llike Matt, at the other end willing to go extra mile to help you. so i will let everyone i know to use this service if they ever needed.

Matthew helped resolve all my queries. Customer service at its best with his swift response. Thanks Matthew, you're an amazing person. Don't drop your standards. *The customer from autocheck*

The Vinsmart car check portal was great, provided an apt service, similar to Carfax and even at a low price. I was searching through lot of other vin check services, and by the summary of providing exact lien or loan details owned on the used cars, it made me select it. And their customer service was also good, just sent an email and contacted in 8-10 hrs for the reply.