Virgin Bet Reviews 

I had so much faith on this site,but I am really disappointed. Shite beting site

I don’t understand why punters bet than on this website.. The prices are one of the worst in the industry. If you are a punter please take the time to look at other betting websites for much greater value and much better selection of markets.

Atrocious. I placed 2 bets, one of £4 and one of £5. Both lost. I am then shut down with no explanation nor any way of getting one. Just don't bother with these guys, they are utterly woeful

I had a £1 free bet @ 24/1 on Kilmarnock to win (2 up) ✅ and Cvancara of Celtic to be booked ✅ Instead of paying out a measly £24, they refunded me a £1 free bet as Cvancara did not start the match, citing ‘terms & conditions’. £24 is not a lot of money to me, and certainly not to Virgin Bet, but principally they have failed to pay out on a winning bet, on a technicality. If that wasn’t disappointing enough, the attitude of their live chat operator, ‘Mariia’ was extremely disheartening, telling me “Fab” when I expressed how disappointed in the settlement outcome I was. I assume sister companies such as LiveScore Bet etc will have the same unhelpful and detached operators as Virgin Bet. Please avoid at all costs, companies such as Ladbrokes, William Hill, Bet365 etc might not be perfect, but their customer service outshines this deplorable attitude by far. Would have given zero stars if possible.

Avoid these anchors happily take your cash wont pay out stick to sky

Don’t go on there stake £10 on selected slots And you get 10 free spins as you will lose and won’t win nothing and you will also win nothing on the free 10 spins play the lottery you will have more chance

the worest casino , they r robbing

I’ll say this once and once only because this is all this company are worth
No gambling company or any other company whatsoever have a legal right to tell a customer what the affordability level is
This is legal action. This is not legal action of a civil matter. This is legal action of a Supreme Court.
Virgin bet you have 72 hours to get my information off your system or I will shut you down if you think I cannot do that you have no idea what my capabilities are.
The number to call for your customer protection is answered by a useless, pathetic female female
You are vermin you are leeches you’re the most despicable unethical ignorant waste of life
You’re spineless you employ useless individuals who if they worked in a retail outlet wouldn’t last an hour.

I’ve already contacted customer service you pathetic useless individual
Let’s get one thing crystal clear if you had a retail outlet and spoke to your customers the way that you speak to them on live chat and the way that your email them
Shortly there after you would no longer remain vertical, do you understand where I’m coming from?

Only used sports betting , tried to login but nothing , e mailed support , they told me that my account was closed immediately , no reason given , why not tell me beforehand , totally unprofessional , absurd
Ken molloy

Received an email saying..
“After reviewing your account, you'll no longer be able to take part in any more promotions, including our free to play games”
Looks like they’ve spat their dummy out as I’ve not put any money in my account for a couple of months and using their free £1 bet every Sunday is too much for them.

absolutely awful, gave wrong internal match facts, i thought i was guaranteed win, nope apparently, probably spelt wrong,did not happen, never bet with this website again, customer service is none apparent, i feel ggod closing my account

Scam casino , everything is 100% fixed they should be banned .....BOYCOTH VIRGIN BET

Got a restriction on my account for absolutely nothing I've done all because I use the free bet on a Sunday and use the five day squad free game the most I bet on a weekly basis is around £1 pound and obviously it's not enough money for them to make joke

I am very disappointed with how Virgin Bet handled my responsible gambling complaint.
I experienced significant and rapid losses over a short period of time, yet no effective intervention took place. When I raised concerns, the way my complaint was handled felt cold and dismissive, which added further distress.
Although I followed the full complaints and ADR process, at no point did I feel supported or treated with empathy. The overall experience left me feeling unheard and dehumanised.
Due to the seriousness of my concerns, the matter has now been reported to the Gambling Commission, and I am also raising this with my Member of Parliament.
I hope Virgin Bet reflect seriously on how they support customers experiencing gambling harm, and how they communicate during the complaints process.
I did contact Virgin Bet directly and followed the full complaints and ADR process. Unfortunately, the outcome did not adequately address the responsible gambling concerns I raised, nor did it reflect the level of care or empathy I would expect when a customer is experiencing gambling harm.
This is why I chose to share my experience publicly. My review reflects my genuine experience and I stand by it.

Rigged!!!!

Got an email today after winning £1 on FIVES. They blocked me from using promotional stuff and free to play games. Didn't do anything wrong. Seems like they'll throw a fit if they have to give money to people. Just close your accounts people.

Absolutely disgraceful site got a email banning me for no reason only used it to play fives. Well stick your betting site I'd give you no stars if possible

Received an email saying my account was restricted with no explanation given and I have not breeched any of the terms of use. Spoke to agent Emily H on live chat who provided no further answer and when I asked to close my account as no resolution was received, she ended the chat! Rude and unprofessional. Quick to take your money but don’t want to pay out so restrict account without good reason!

Enjoyed VirginBet for many years, then out of the blue an email tonight telling me I'm gubbed. I'm slightly up for this year with them but nothing outrageous. I'm sure I'll get over it!

Made a new account and lost £150
Worse experience I've ever had on a gambling site