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Beoordeeld met 1 van de 5 sterren

What a rubbish casino not only is it hard to get a bonus which seems to be impossible, getting a win even is ridiculous dead spin after dead spin ! Obviously there customer service comes on to justify... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Daily free game is a scam you will never win anything also the live chat are rude have no manors and judge you when you say something and start putting g blocks on your account very suspicious

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

Error: Server Error The server encountered a temporary error and could not complete your request. Please try again in 30 seconds. all im ever getting last 7 months so broken even when placing a bet... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Please Please do not deposit on this site, the worst site I've ever been on £200 spent and biggest win was £3.26 absolutely rigged site. Reported to the Gambling Commission and sent recorded gameplay... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Evenementen en entertainment

Informatie afkomstig van verschillende externe bronnen

Enjoy the best online betting experience at Virgin Bet. Browse all the latest odds across our huge selection of sports betting markets (T&Cs Apply).


Contactgegevens

1,7

Zeer slecht

TrustScore 1.5 uit 5

4K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 2 van de 5 sterren

One of the first and unfair roulettes…

One of the first and unfair roulettes .. mega fire blaze roulette .. all playtech games are not fair..

27 april 2026
Review zonder uitnodiging
Logo Virgin Bet

Antwoord van Virgin Bet

Hey Qasim

The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone.

This license is provided by the Gambling Commission, which regulates all online gambling activity, in conjunction with the Government of Gibraltar and Gibraltar Gambling Commissioner. All games are frequently tested to ensure they operate within the expected bounds of performance.

When you make a wager on any game, an electronic request is sent to the random number generator for a completely random combination. The generator receives no info on how much you're betting, how much you've wagered before or whether you ever have. It's a completely unique and random combination generated within a matter of milliseconds.

Upon receipt of this, our game servers work out whether it should be a win or not and will credit any winnings. Due to this process, each and every wager is completely unique, ensuring maximum fairness across the board. It's purely down to luck and chance as to how often and when you receive these winning combinations.

Thanks

Virgin Bet

Beoordeeld met 1 van de 5 sterren

Not a good site

Not a good site. Makes sure every single bonus you get is empty, on different stakes. Always the same out come. No one wins big on here or anything in fact. You'll never ever build. Never played a worse site in my life. You can tell by all the reviews and the 1.7 rating- BAD. That it is 100% rigged.

26 april 2026
Review zonder uitnodiging
Logo Virgin Bet

Antwoord van Virgin Bet

Hey Paige, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet

Beoordeeld met 1 van de 5 sterren

Struggling to withdraw

Won a few quid this evening, tried to withdraw but not letting me has i have a expired card on the account, have to be passed to the finance team to be sorted, rubbish service from the app and virgin, will be closing account once resolved.

25 april 2026
Review zonder uitnodiging
Logo Virgin Bet

Antwoord van Virgin Bet

Hey Kieran, thanks for the review. We understand the situation is not ideal but is in line with regulatory guidelines. If you do need any assistance please get in touch via live chat or email us at support@virginbet.com. - Thanks Virgin Bet.

Beoordeeld met 1 van de 5 sterren

Daily free game is a scam you will…

Daily free game is a scam you will never win anything also the live chat are rude have no manors and judge you when you say something and start putting g blocks on your account very suspicious

24 april 2026
Review zonder uitnodiging
Logo Virgin Bet

Antwoord van Virgin Bet

Hey GHOST, thanks for the review. As your query is account-specific, feel free to contact our Customer Support team for further advice - Virgin Bet

Beoordeeld met 1 van de 5 sterren

What a rubbish casino not only is it…

What a rubbish casino not only is it hard to get a bonus which seems to be impossible, getting a win even is ridiculous dead spin after dead spin ! Obviously there customer service comes on to justify the machines give your head a wobble & stop robbing people!

2 april 2026
Review zonder uitnodiging
Logo Virgin Bet

Antwoord van Virgin Bet

Hey there, thanks for taking the time to leave your feedback. We're sorry you've had an unlucky experience on Virgin Bet and understand how disheartening this can be. The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet

Beoordeeld met 1 van de 5 sterren

Sportsbook down again

Sportsbook down again, this is happening all too often now, but of course casino is working, not that it’s worth playing just look at all the other reviews

20 april 2026
Review zonder uitnodiging
Logo Virgin Bet

Antwoord van Virgin Bet

Hey Maria, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet

Beoordeeld met 5 van de 5 sterren

Great Place to bet

Wow withwall take only 2 minutes to land my account perfect side very happy

16 april 2026
Review zonder uitnodiging
Logo Virgin Bet

Antwoord van Virgin Bet

Hey Vedat, - Virgin Bet

Beoordeeld met 5 van de 5 sterren

Amazing

Amazing. Still waiting for my withdrawal but it’s only been an hour hopefully it’s come in. Won amazing amount of money off a 50p bet definitely worth it

17 april 2026
Review zonder uitnodiging
Logo Virgin Bet

Antwoord van Virgin Bet

Hey Millie, thanks for taking the time to leave us a 5-star review! Congratulations & enjoy your winnings - Team Virgin Bet

Beoordeeld met 1 van de 5 sterren

Casino games have ridiculous odds

Casino games have ridiculous odds. I have played a game called phoenix rising elements. To trigger once free spins it took me 620 spins, on top of that when I did, I got the minimum amount of free spins (which is obvious) but the funniest part was after running free spins the winnings have not even covered 25% of the investment.. Not talking about any other wins you pull in between playing.. After every 20 spins you get 10% at best return ratio. So this tells me that this game is rigged badly, so there is impossible to make a winning nor even get a return on your bets, it’s an absolute SCAM. I’ve lost today 150£ by trying to win my lost money back and of course I lost again.. Had 221 spins (I counted and recorded the whole session), I’ve done with this website, never playing again, and whoever is reading my comment and want some proof to see how much the game is rigged and want to save their money, get in touch, I’ll send you the footage so you could see yourself how much this is rigged. I have gambled before on other sites a bit, not as ridiculous as I did here, and none of them had that ridiculous odds as here, an absolute joke. 620 spins to get a free game spins and get peanuts back. Wish I could cancel all bank transfer because these thief do not deserve that money.

15 april 2026
Review zonder uitnodiging
Logo Virgin Bet

Antwoord van Virgin Bet

Hey Esu, thanks for the review. As with all wagers and bets, wins are never guaranteed and losses can happen. All our games are fully regulated and operate fairly in line with regulations. For more information check out our handy FAQ https://help.virginbet.com/hc/en-gb/articles/360033102914-Game-Fairness - Thanks Virgin Bet.

Beoordeeld met 1 van de 5 sterren

GREEDY GREEDY GREEDY

So before I say anything , it’s the random number generator that’s at play . Which is absouloute bull ! It just takes takes and keeps taking ! One of the worst sites I’ve ever played if not thee worst . Havint won anything in a long time and when I did say bet a hundred I was lucky even getting a few pound up . But 99 percent of the time it’ll clean ya and you won’t even get an ounce of enjoyment it’s pure boring every spin lose lose lose It should be called the constant number generator because it constantly cleans ya ! I’m gambling a long time and my advice to anyone thinking of trying this site would be to avoid it like a disease because it really is atrocious and I don’t want a reply of virgin either too be told , random number generator cause I’m sick hearing it ! AVOID THIS AND YOU WILL SAVE MONEY AND HAVE YOUR SANITY ! ITS THE GREEDIEST SITE OF THEM ALL ,KEPT CRASHING AS WELL WHEN I GOT FREE SPINS THREW THE PHONEIX BONUS GAME ! IT DIDINT CRASH THO WHEN IT WAS CLEANING ME , BIT OF A COINCIDENCE AND NOT FOR THE FIRST TIME .LOST COUNT HOW MANY TIMES ! TRUST ME AVOID THIS SITE AND ALSO IF I COULD HAVE GIVEN 0 STARS I WOULD HAVE DONE

15 april 2026
Review zonder uitnodiging
Logo Virgin Bet

Antwoord van Virgin Bet

Hey Paul


The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone.

This license is provided by the Gambling Commission, which regulates all online gambling activity, in conjunction with the Government of Gibraltar and Gibraltar Gambling Commissioner. All games are frequently tested to ensure they operate within the expected bounds of performance.

When you make a wager on any game, an electronic request is sent to the random number generator for a completely random combination. The generator receives no info on how much you're betting, how much you've wagered before or whether you ever have. It's a completely unique and random combination generated within a matter of milliseconds.

Upon receipt of this, our game servers work out whether it should be a win or not and will credit any winnings. Due to this process, each and every wager is completely unique, ensuring maximum fairness across the board. It's purely down to luck and chance as to how often and when you receive these winning combinations.

Thanks

Virgin Bet

Beoordeeld met 1 van de 5 sterren

Account “restricted” with no ability to question or understand why

Account “restricted” so no free games after I had placed some bets no reason given CS Couldnt help just repeated “as per our terms and confitions” and see the email we sent you, despite me repeatedly saying I have recieved an email, they couldn’t

1. refer me to the person that made the decision (so I could discuss)
2. Tell me why the devision was made
3. Get the supposed “email” resent
Or
4 tell the senders of the email that I had not recieved it!

I cant think of when I have ever had such a unhelpful experience with a customer service rep. Its like he was just shrugging his shoulders saying “its not my problem” without giving me any ability to speak to someone who could help me, almost like I was asking about a different company!!
Appalled.

Edit re there reply.. i do love it when companies reply to reviews like this which is primarily complaining about poor customer service and referring to T&C.. my response “so VB you have T&C that “allow” you to provide pp customer service?”

By the way by “restricted” i mean i cant bet, cant play free games all I can do is watch my existing bets.. and they feel they entitled do this and block any ability for me to find out why.. call me a skeptic but dont you like my bets? You seemed quite happy to take the money, I sincerely hope that should I win you honour those bets!!

13 april 2026
Review zonder uitnodiging
Logo Virgin Bet

Antwoord van Virgin Bet

Hey Simon, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. All account restrictions are applied in line with agreed T&Cs, and our customer support team will provide the available information that we can. If you would like to provide us with some more detailed feedback and a review of your account itself, please contact us further on support@virginbet.com. - Team Virgin Bet

Beoordeeld met 1 van de 5 sterren

Useless - Avoid only want loosers

Useless. Restricted account to 0.00 after 2 small wins. Avoid this one . Much better out there.

Edit:
And if anyone needs a reason to avoid these clowns they reply to a review refering to there terms and conditions says it all in my humble opinion.

Edit 2.
After I add the above edit they remove there reply re terms and conditions. You couldnt write this.

Please avoid these clowns.

12 april 2026
Review zonder uitnodiging
Logo Virgin Bet

Antwoord van Virgin Bet

Hey Neil, thanks for taking the time to leave your further feedback. We're sorry to hear you feel that way and had a negative experience on site. If you would like to provide us with some more detailed feedback to look into your account, please contact our customer support team on support@virginbet.com. - Team Virgin Bet

Beoordeeld met 1 van de 5 sterren

Wish this lot would actually stop with…

Wish this lot would actually stop with there random number generating win and 3rd party regulator response bullshit.
Some of us have been playing since before you were even an idea in some dudes head.

You have taken decent games and sucked the damn life right out them now to the point your site is no longer worth playing anymore

Most of us have noticed the extreme changes to the gameplay ever since Rachel Reeves mentioned the 40% gambling tax increase. For example:
Prior to the tax increase, wins in the base game were more frequent and scatters were also better paying, within 24hrs of the tax increase it all changed.
Bonus are now pretty much non existent and on the extremely rare sighting of one (1 in 6/700 plays) the maximum win is the absolute bare minimum for that stake. Big bass & fishin frenzy games have nosedived into the gutters now too, During base game the fish squares are high valued but during free spin bonus when they are relevant they are always of the lowest value now.
The punters are not stupid so don't respond to us like we are, It's insulting to say the least.

Half the independent regulators have been called for being corrupt too, it's called doing your research into the online gambling industry.

Yeah I know your wages depend on you writing your half baked blah blah blah nonsense that you have been instructed to by the bigwigs above..

But hey I really want to know how the owners can be happy with their names attached to a site with such an horrendous reputation for greed.. Oh wait...its all the Money they make

In response to your reply... Bullshit
You think your the only site I use, your not. I know EVERY SITE uses the number generator, difference is other sites actually generate wins..
I have been playing the same game big bass secrets of the lake on your site for over FOUR MONTHS now - intake £4500+ with a return total of under £50 over the same period of time. So don't insult me plz. Why don't you try hopping over to this side of the fence and then you will see what everyone is on about up close and personal!!!

12 april 2026
Review zonder uitnodiging
Logo Virgin Bet

Antwoord van Virgin Bet

Hey there, thank you for taking the time to leave your feedback. We're understand any frustrations if you feel you've had an unlucky experience on Virgin Bet and understand how disheartening this can be. Please note the random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com and we can take a look into your account to assist - Virgin Bet

Beoordeeld met 2 van de 5 sterren

Error

Error: Server Error
The server encountered a temporary error and could not complete your request.
Please try again in 30 seconds.
all im ever getting last 7 months so broken even when placing a bet most odds vanish

11 april 2026
Review zonder uitnodiging
Logo Virgin Bet

Antwoord van Virgin Bet

Hey Dave, thanks for the review. Please contact our Customer Support team for further assistance, and we can look into this - Virgin Bet

Beoordeeld met 1 van de 5 sterren

Talk about misrepresentation vey annoyed

Talk about misrepresentation placed a £5 bet and NOT honoured promotion offer think this needs to be looked at by the ombudsman….its not the money but the principle you except a promotion to be upheld….poor customer service and relation .

I Don’t need any terms clarifying but when you offer a free bet if your horse loses at Aintree then please have the decency to honour it betting id 12488643795.

Your customer chat is shocking too I suffer with anxiety and depression and every now and then have a little bet on big race events.

Thank you for been so considerate and understanding NOT !!

10 april 2026
Review zonder uitnodiging
Logo Virgin Bet

Antwoord van Virgin Bet

Hey Mr, thanks for the review. If you need any promotional terms clarified, then please contact our Customer Support for more assistance - Virgin Bet

Beoordeeld met 1 van de 5 sterren

Extreamly had compared to previous play

Never had a problem with virgin bet until last month.
400 down, 1 set free spins during play, won 12.50 total game play 42 minuits
2 weeks later 230 down, total game play 24 minutes
Just now 410 down, 1 set spins again, 2.50 win. Total game play 29 minuits.

Was always a fairly good and even game, now I'm done.
No more losing from virgin bet anymore.
Time to delete another slots account

10 april 2026
Review zonder uitnodiging
Logo Virgin Bet

Antwoord van Virgin Bet

Hey Nick, thank you for taking the time to leave your feedback. We're understand any frustrations if you feel you've had an unlucky experience on Virgin Bet and understand how disheartening this can be. Please note the random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com and we can take a look into your account to assist - Virgin Bet

Beoordeeld met 1 van de 5 sterren

Please Please do not deposit on this…

Please Please do not deposit on this site, the worst site I've ever been on £200 spent and biggest win was £3.26 absolutely rigged site. Reported to the Gambling Commission and sent recorded gameplay to them aswel as posted on all social media sites to show awareness. AVOID AVOID AVOID AVOID.

9 april 2026
Review zonder uitnodiging
Logo Virgin Bet

Antwoord van Virgin Bet

Hey Simon, thank you for taking the time to leave your feedback. We're understand any frustrations if you feel you've had an unlucky experience on Virgin Bet and understand how disheartening this can be. Please note the random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com and we can take a look into your account to assist - Team Virgin Bet

Beoordeeld met 1 van de 5 sterren

Honestly this is the worst site I’ve…

Honestly this is the worst site I’ve ever played you will never hit a bonus honestly it’s dead spin after dead spin this is the most shocking site ever just pure greed am so done with it I won’t be returning

7 april 2026
Review zonder uitnodiging
Logo Virgin Bet

Antwoord van Virgin Bet

Hey, thanks for the review. Wins are never guaranteed with any bet or wager and bonuses should not be expected. All our games operate fairly and within regulations. For more information please check out our handy FAQ https://help.virginbet.com/hc/en-gb/articles/360033102914-Game-Fairness - Thanks Virgin Bet.

Beoordeeld met 1 van de 5 sterren

DO NOT PLAY .....SCAM SITE NO SCATTERS…

DO NOT PLAY .....SCAM SITE NO SCATTERS EVER JUST EATS MONEY ..REPORT TO GAMMING COMMISION THEY WILL REMOVE LICENCE IF ENOUGH PEOPLE COMPLAIN

6 april 2026
Review zonder uitnodiging
Logo Virgin Bet

Antwoord van Virgin Bet

Hey Gabriel. thanks for the review. As with any bet or wager wins are never guaranteed. All our games are fully tested and regulated in line with industry requirements. For more information on this please check out our handy FAQ https://help.virginbet.com/hc/en-gb/articles/360033102914-Game-Fairness - Thanks Virgin Bet.

Beoordeeld met 1 van de 5 sterren

Horrible

Horrible, restrict you so fast. UI is so bad

2 april 2026
Review zonder uitnodiging
Logo Virgin Bet

Antwoord van Virgin Bet

Hey Gerald, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Virgin Bet

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