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Beoordeeld met 1 van de 5 sterren

So the best way to describe this site is when a Nigerian Prince has left you £4 million pounds but needs your bank details to transfer you the money. It is more than likely the same guy but with a gam... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

They advertise promotions like “sub on play on” but won’t tell you that these are limited to certain competitions, and even stages of certain competitions. Total lack of transparency to cover up prom... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Won £25 on Crazy Time. After showing i had won it disappeared and never went to me. On history casino does NOT even show that i played it!! Customer service say can't assist and support at tech say... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Extremely disappointing experience. Depositing money was instant, but when I tried to withdraw my winnings, I was told my first withdrawal could take up to 24 hours, followed by another 1–3 workin... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Wedkantoor
  2. Casino
  3. Gokdienst
  4. Gokhuis
  5. Online casino/bookmaker
  6. Online sportwedkantoor

Informatie afkomstig van verschillende externe bronnen

Enjoy the best online betting experience at Virgin Bet. Browse all the latest odds across our huge selection of sports betting markets (T&Cs Apply).


Contactgegevens

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1,4

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TrustScore 1.5 uit 5

4K reviews

5 sterren
4 sterren
3 sterren
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1,4

Alle reviews

(4.004)

329 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Misleading pretend to give u Bere dolla…

Misleading pretend to give u Bere dolla so u get hyped from young then people try vibe cus your dumb no sex for no one if u do u will be disturbed in the head and bed and don't eat to much food form outside creat ya self for ya health dont trust no one not even ya mom dad bro friends so called anyone no no no don't do it broooos

6 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I actually really like virgin bet

I actually really like virgin bet. I won a decent amont of times. I think it’s definitely up the top with slots sites I play a few different ones and this one does actually win. I think most of the negative reviews are from people regretting gambling their money. Gambling always runs a risk of loosing.

3 mei 2026
Review zonder uitnodiging
Logo Virgin Bet

Antwoord van Virgin Bet

Hey Sheshe, thanks for the review and long may you continue using our app/site - Virgin Bet

Beoordeeld met 1 van de 5 sterren

The response you gave me about game…

The response you gave me about game fairness you know where you can shove this. Clearly there was more ppl like me who got scammed here, who actually got in touch with me privately and suggested to deliver all them video records I’ve took while playing and send to gambling commission, in that case you wont be able to manipulate the stats you provide to them and call your all games fair. So all this fairness is clearly a cover up for your scam operation to carry on. And I will try to demand all my money back what I lost in unfair games of yours. I hope this will go up as far as possible so you wont be stealing from ppl like me, with your fair game policies and other ****.

1 mei 2026
Review zonder uitnodiging
Logo Virgin Bet

Antwoord van Virgin Bet

Hey Esu, thanks for the review. As with all wagers and bets, wins are never guaranteed and losses can happen. All our games are fully regulated and operate fairly in line with regulations. For more information check out our handy FAQ https://help.virginbet.com/hc/en-gb/articles/360033102914-Game-Fairness - Thanks Virgin Bet.

Beoordeeld met 1 van de 5 sterren

Play same game across many sites never…

Play same game across many sites never ever seen it play as bad as on this casino all other reviews seem to be saying the same so I will be asking the gambling commission to review this site as very suspicious look at other reviews stating same issues UPDATE so I deposit £30 on this site and same on another site to see if maybe it was just a bad start and the difference is unbelievable virgin bet really needs to be investigated so can all you people who has wrote the same problem in your review submit a complaint to resolver as I have done we can be allowing crooks to steal people's money and hide behind the RTP nonsense because random number generator doesn't keep generating 0 a imidiate review of this site is need because there is far to many reviews saying exactly the same

1 mei 2026
Review zonder uitnodiging
Logo Virgin Bet

Antwoord van Virgin Bet

Hey Lyndon, thanks for taking the time to leave your feedback. We're sorry you've had an unlucky experience on Virgin Bet and understand how disheartening this can be. The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet

Beoordeeld met 1 van de 5 sterren

Rigged casino and sports bets don’t get…

Rigged casino and sports bets don’t get involved waste of money

Deposited 2000£ over 2 months nothing pays tried everything casino, sport bets etc etc nothing pays it’s like they don’t want to open the tap

What is very strange is that apart from loosing 2000£ on top of that they closed my account as per business interests on their side 😂
They have no interest in protecting players they just wait for you to loose a good amount of money and after they will close your account so you want be able to recover some of them losses

30 april 2026
Review zonder uitnodiging
Logo Virgin Bet

Antwoord van Virgin Bet

Hey Akos, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet

Beoordeeld met 1 van de 5 sterren

Absolutely shocking site

Absolutely shocking site. I played the monthly game today waited all month playing the DFG up until now. Out of 30 picks I was awarded 10p … Honestly this site has went from bad to worse so under rewarded its insane!

30 april 2026
Review zonder uitnodiging
Logo Virgin Bet

Antwoord van Virgin Bet

Hey Michael, thanks for the review. Hopefully, you have better luck next month in our completely free-to-play game - Virgin Bet

Beoordeeld met 1 van de 5 sterren

Absolutely poor the cashout system for…

Absolutely poor the cashout system for football bets is absolutely disgusting on multiple occasions (with provided screenshots too and match timestamps)
I had no cashout on bets with one selection left consisting of 1 corner left , 1 shot on target left and more on separate bets. Also cash outs are very much underpaying for example at the 56th minute of athletico Madrid vs Arsenal at 1-1 my initial returns was £1657 I had only athletico Madrid to win and Griezmann to get an shot on target left and I was offered £156 to cashout not even 10% of what returns were this is absolutely disgusting and I will not be placing football bets again with you guys there’s so many occasions where this has happened it’s really disappointing.

29 april 2026
Review zonder uitnodiging
Logo Virgin Bet

Antwoord van Virgin Bet

Hey FGKSAV, thanks for the review. Cash out is an added concession under complete control of our trading team and not something we are obligated to offer. There could have been several reasons a cash out was not offered i.e constant price changes, or our team did not see it as viable to offer amongst other reasons - Virgin Bet

Beoordeeld met 2 van de 5 sterren

One of the first and unfair roulettes…

One of the first and unfair roulettes .. mega fire blaze roulette .. all playtech games are not fair..

27 april 2026
Review zonder uitnodiging
Logo Virgin Bet

Antwoord van Virgin Bet

Hey Qasim

The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone.

This license is provided by the Gambling Commission, which regulates all online gambling activity, in conjunction with the Government of Gibraltar and Gibraltar Gambling Commissioner. All games are frequently tested to ensure they operate within the expected bounds of performance.

When you make a wager on any game, an electronic request is sent to the random number generator for a completely random combination. The generator receives no info on how much you're betting, how much you've wagered before or whether you ever have. It's a completely unique and random combination generated within a matter of milliseconds.

Upon receipt of this, our game servers work out whether it should be a win or not and will credit any winnings. Due to this process, each and every wager is completely unique, ensuring maximum fairness across the board. It's purely down to luck and chance as to how often and when you receive these winning combinations.

Thanks

Virgin Bet

Beoordeeld met 1 van de 5 sterren

Struggling to withdraw

Won a few quid this evening, tried to withdraw but not letting me has i have a expired card on the account, have to be passed to the finance team to be sorted, rubbish service from the app and virgin, will be closing account once resolved.

25 april 2026
Review zonder uitnodiging
Logo Virgin Bet

Antwoord van Virgin Bet

Hey Kieran, thanks for the review. We understand the situation is not ideal but is in line with regulatory guidelines. If you do need any assistance please get in touch via live chat or email us at support@virginbet.com. - Thanks Virgin Bet.

Beoordeeld met 1 van de 5 sterren

Sportsbook down again

Sportsbook down again, this is happening all too often now, but of course casino is working, not that it’s worth playing just look at all the other reviews

20 april 2026
Review zonder uitnodiging
Logo Virgin Bet

Antwoord van Virgin Bet

Hey Maria, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet

Beoordeeld met 5 van de 5 sterren

Great Place to bet

Wow withwall take only 2 minutes to land my account perfect side very happy

16 april 2026
Review zonder uitnodiging
Logo Virgin Bet

Antwoord van Virgin Bet

Hey Vedat, - Virgin Bet

Beoordeeld met 5 van de 5 sterren

Amazing

Amazing. Still waiting for my withdrawal but it’s only been an hour hopefully it’s come in. Won amazing amount of money off a 50p bet definitely worth it

17 april 2026
Review zonder uitnodiging
Logo Virgin Bet

Antwoord van Virgin Bet

Hey Millie, thanks for taking the time to leave us a 5-star review! Congratulations & enjoy your winnings - Team Virgin Bet

Beoordeeld met 1 van de 5 sterren

GREEDY GREEDY GREEDY

So before I say anything , it’s the random number generator that’s at play . Which is absouloute bull ! It just takes takes and keeps taking ! One of the worst sites I’ve ever played if not thee worst . Havint won anything in a long time and when I did say bet a hundred I was lucky even getting a few pound up . But 99 percent of the time it’ll clean ya and you won’t even get an ounce of enjoyment it’s pure boring every spin lose lose lose It should be called the constant number generator because it constantly cleans ya ! I’m gambling a long time and my advice to anyone thinking of trying this site would be to avoid it like a disease because it really is atrocious and I don’t want a reply of virgin either too be told , random number generator cause I’m sick hearing it ! AVOID THIS AND YOU WILL SAVE MONEY AND HAVE YOUR SANITY ! ITS THE GREEDIEST SITE OF THEM ALL ,KEPT CRASHING AS WELL WHEN I GOT FREE SPINS THREW THE PHONEIX BONUS GAME ! IT DIDINT CRASH THO WHEN IT WAS CLEANING ME , BIT OF A COINCIDENCE AND NOT FOR THE FIRST TIME .LOST COUNT HOW MANY TIMES ! TRUST ME AVOID THIS SITE AND ALSO IF I COULD HAVE GIVEN 0 STARS I WOULD HAVE DONE

15 april 2026
Review zonder uitnodiging
Logo Virgin Bet

Antwoord van Virgin Bet

Hey Paul


The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone.

This license is provided by the Gambling Commission, which regulates all online gambling activity, in conjunction with the Government of Gibraltar and Gibraltar Gambling Commissioner. All games are frequently tested to ensure they operate within the expected bounds of performance.

When you make a wager on any game, an electronic request is sent to the random number generator for a completely random combination. The generator receives no info on how much you're betting, how much you've wagered before or whether you ever have. It's a completely unique and random combination generated within a matter of milliseconds.

Upon receipt of this, our game servers work out whether it should be a win or not and will credit any winnings. Due to this process, each and every wager is completely unique, ensuring maximum fairness across the board. It's purely down to luck and chance as to how often and when you receive these winning combinations.

Thanks

Virgin Bet

Beoordeeld met 1 van de 5 sterren

Account “restricted” with no ability to question or understand why

Account “restricted” so no free games after I had placed some bets no reason given CS Couldnt help just repeated “as per our terms and confitions” and see the email we sent you, despite me repeatedly saying I have recieved an email, they couldn’t

1. refer me to the person that made the decision (so I could discuss)
2. Tell me why the devision was made
3. Get the supposed “email” resent
Or
4 tell the senders of the email that I had not recieved it!

I cant think of when I have ever had such a unhelpful experience with a customer service rep. Its like he was just shrugging his shoulders saying “its not my problem” without giving me any ability to speak to someone who could help me, almost like I was asking about a different company!!
Appalled.

Edit re there reply.. i do love it when companies reply to reviews like this which is primarily complaining about poor customer service and referring to T&C.. my response “so VB you have T&C that “allow” you to provide pp customer service?”

By the way by “restricted” i mean i cant bet, cant play free games all I can do is watch my existing bets.. and they feel they entitled do this and block any ability for me to find out why.. call me a skeptic but dont you like my bets? You seemed quite happy to take the money, I sincerely hope that should I win you honour those bets!!

13 april 2026
Review zonder uitnodiging
Logo Virgin Bet

Antwoord van Virgin Bet

Hey Simon, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. All account restrictions are applied in line with agreed T&Cs, and our customer support team will provide the available information that we can. If you would like to provide us with some more detailed feedback and a review of your account itself, please contact us further on support@virginbet.com. - Team Virgin Bet

Beoordeeld met 1 van de 5 sterren

Useless - Avoid only want loosers

Useless. Restricted account to 0.00 after 2 small wins. Avoid this one . Much better out there.

Edit:
And if anyone needs a reason to avoid these clowns they reply to a review refering to there terms and conditions says it all in my humble opinion.

Edit 2.
After I add the above edit they remove there reply re terms and conditions. You couldnt write this.

Please avoid these clowns.

12 april 2026
Review zonder uitnodiging
Logo Virgin Bet

Antwoord van Virgin Bet

Hey Neil, thanks for taking the time to leave your further feedback. We're sorry to hear you feel that way and had a negative experience on site. If you would like to provide us with some more detailed feedback to look into your account, please contact our customer support team on support@virginbet.com. - Team Virgin Bet

Beoordeeld met 2 van de 5 sterren

Error

Error: Server Error
The server encountered a temporary error and could not complete your request.
Please try again in 30 seconds.
all im ever getting last 7 months so broken even when placing a bet most odds vanish

11 april 2026
Review zonder uitnodiging
Logo Virgin Bet

Antwoord van Virgin Bet

Hey Dave, thanks for the review. Please contact our Customer Support team for further assistance, and we can look into this - Virgin Bet

Beoordeeld met 1 van de 5 sterren

Talk about misrepresentation vey annoyed

Talk about misrepresentation placed a £5 bet and NOT honoured promotion offer think this needs to be looked at by the ombudsman….its not the money but the principle you except a promotion to be upheld….poor customer service and relation .

I Don’t need any terms clarifying but when you offer a free bet if your horse loses at Aintree then please have the decency to honour it betting id 12488643795.

Your customer chat is shocking too I suffer with anxiety and depression and every now and then have a little bet on big race events.

Thank you for been so considerate and understanding NOT !!

10 april 2026
Review zonder uitnodiging
Logo Virgin Bet

Antwoord van Virgin Bet

Hey Mr, thanks for the review. If you need any promotional terms clarified, then please contact our Customer Support for more assistance - Virgin Bet

Beoordeeld met 1 van de 5 sterren

Extreamly had compared to previous play

Never had a problem with virgin bet until last month.
400 down, 1 set free spins during play, won 12.50 total game play 42 minuits
2 weeks later 230 down, total game play 24 minutes
Just now 410 down, 1 set spins again, 2.50 win. Total game play 29 minuits.

Was always a fairly good and even game, now I'm done.
No more losing from virgin bet anymore.
Time to delete another slots account

10 april 2026
Review zonder uitnodiging
Logo Virgin Bet

Antwoord van Virgin Bet

Hey Nick, thank you for taking the time to leave your feedback. We're understand any frustrations if you feel you've had an unlucky experience on Virgin Bet and understand how disheartening this can be. Please note the random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com and we can take a look into your account to assist - Virgin Bet

Beoordeeld met 1 van de 5 sterren

Please Please do not deposit on this…

Please Please do not deposit on this site, the worst site I've ever been on £200 spent and biggest win was £3.26 absolutely rigged site. Reported to the Gambling Commission and sent recorded gameplay to them aswel as posted on all social media sites to show awareness. AVOID AVOID AVOID AVOID.

9 april 2026
Review zonder uitnodiging
Logo Virgin Bet

Antwoord van Virgin Bet

Hey Simon, thank you for taking the time to leave your feedback. We're understand any frustrations if you feel you've had an unlucky experience on Virgin Bet and understand how disheartening this can be. Please note the random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com and we can take a look into your account to assist - Team Virgin Bet

Beoordeeld met 1 van de 5 sterren

DO NOT PLAY .....SCAM SITE NO SCATTERS…

DO NOT PLAY .....SCAM SITE NO SCATTERS EVER JUST EATS MONEY ..REPORT TO GAMMING COMMISION THEY WILL REMOVE LICENCE IF ENOUGH PEOPLE COMPLAIN

6 april 2026
Review zonder uitnodiging
Logo Virgin Bet

Antwoord van Virgin Bet

Hey Gabriel. thanks for the review. As with any bet or wager wins are never guaranteed. All our games are fully tested and regulated in line with industry requirements. For more information on this please check out our handy FAQ https://help.virginbet.com/hc/en-gb/articles/360033102914-Game-Fairness - Thanks Virgin Bet.

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