Virgin Atlantic Holidays Reviews 

Friendly welcome , staff down to earth and personable . Rachel was great . She took the time to understand what we were looking for and was very thorough in searching out the right flights & car package . Made the whole experience even more exciting. Her knowledge was second to none.

Shauna at Virgin Trafford Centre was fantastic. She gave us all the help and information we needed in a friendly, polite manner.

Melanie contacted us with the quote by email, then a phone call holiday booked everything done in 10 minutes very professional and friendly.

8/9

Virgin still telling lies when taking seat bookings, please don’t get conned into spending £100’s to reserve seats that are not guaranteed.
You only find out when you get to the airport.

it’s that time of year again when Virgin Atlantic will be taking your hard earned money but PLEASE be careful.
We booked an Hawaiian Cruise, via the USA. Expensive seats were booked reserved and paid for covering all 4 flights. Unbelievably our reserved seats on 3 of the 4 flights were not available on check in. We had to sit separately on all 3 flights. We could not contact Virgin during our holiday so we e-mailed complaining on our return. Amazingly we were advised that “ALTHOUGH SEATS ARE RESERVED AND PAID FOR THEY ARE NOT GUARANTEED”.
Please don’t fall for this ‘con’ from Virgin, they take your money with false promises.

This is the first negative review I’ve ever left for any company, but after my experience I feel it’s the right thing to do.

Our problems started when a colleague from the Cheltenham branch phoned me to promote the Disney Free Dining offer - before the deal went live (colleague was great at her job, I booked a big holiday after speaking to her). During that call I was told our room type at Disney’s Coronado Springs Resort was included. After booking, I was then told it wasn’t included after all and that I’d need to pay almost £900 for a room upgrade. Disney had not included the room type in the deal - I wouldn’t have chosen it but for Virgin telling me it was included. It wasn’t explained to me that things could change when the deal went live but room TYPE was not mentioned or in any terms. I kinda expected that the price might increase a little but not by that much.

The room was in a preferred location - this isn’t important for me because I hired a car. No upgrade what so ever - the rooms are the same. No benefit just extra dough for me.

When I raised this, the Regional Manager told me that Disney had changed the terms after I’d booked and the only solution was to pay the extra; it wasn’t on them, Disney had moved the goalposts. I had simply booked based on the information Virgin had given me. My family were already excited about the holiday, so I reluctantly accepted the additional cost.

I deliberately chose to fly from Manchester because the earlier flight times, both outbound and inbound, suited my family much better. I also paid extra to choose our seats and for a flight upgrade. Months later, Virgin changed both outbound and return flight times, removing the reason I’d chosen those flights in the first place.

At that point I wanted to cancel and receive a refund. I accepted losing my holiday deposit, but I was told I couldn’t get a refund for the seat reservations I’d paid extra for, despite the airline changing the flights.

I’ve also emailed the executive team in the hope someone would review the situation, but I’ve received no response up until this point. I just called them and cancelled. Swallowed my deposit and seat reservations. Lost £700. Wasted. Gone.

I’ve never felt the need to complain publicly before, but this experience has been incredibly disappointing and not what I would expect for £9k. I book a big holiday every year. Never again with Virgin.

We have a milestone anniversary coming up next year.
We made a booking with Evy in the Virgin store here in Norwich.
Here expertise and professional approach towards us has been second to none on every visit we have made in the planning process of our upcoming trip.
She has been always willing to go the extra mile.
An amazing experience 👌

Terry was excellent great manner and exceptionally helpful. Terry spent time checking out my questions and was very knowledgeable. Fantastic service.

We booked our holiday February 2026 to go to Barbados November 2026 online with Virgin Atlantic. We chose the 8 am outgoing flight from London Heathrow to Barbados and the 16. 55 return flight we paid our deposit and received a email confirming or holiday. We paid the balance July 2026 and 3 days later received a email informing us of a flight change we are now flying out to Barbados at 14. 45 which means we will get to the resort approx. midnight, I have since found out that Virgin have put on another flight at 8 am to Barbados which is already full. I paid extra money to travel on the 8 am flight when I booked it seems a bit of a scam filling up a flight at the most popular time then moving that flight to a later time and reselling seats on the new 8 am flight. After posting this review we have been contacted by Virgin Atlantic Holidays asking for our booking reference we we sent immediately but we have not had a reply

Great in flight service and fantastic hotels, and the advice from the travel agent was spot on

I will never fly with Virgin again, I normally fly British airways but had airmiles to use so booked with Virgin and also it was an early flight which I needed, but surprise surprise the flight time was put back 3 hours outbound and inbound, so now car parking, car hire and internal transfers are all needed to be changed, since Covid I’ve only used Virgin twice and both times they’ve done this which is not great when plans are set and paid for.
Update: Virgin asked me to supply my booking reference which I have done, haven’t received any communication from them since, why am I not surprised.
2nd update : two weeks later and still no reply from Virgin, my question to Virgin is “ why are you asking people to reply to your email with a booking reference to then ignore them, is it so other customers think you’re taking there concerns seriously by saying please contact us so we can look into it ?
3rd update.
After changing times for transportation arrangements due to times of flights changed, Virgin have now changed the flight times again, which now means rearranging travel plans yet again. virgin you are a complete shambles, I’ve flown to Orlando dozens of times and only had flight times changed 3 times and all with Virgin, Please sort it out

Alice was really helpful! Very good customer journey !!
Thanks

We used the Solihull branch to book a trip to NYC, flights & hotels.
It is the first time we have used Virgin on advice from friends.
Grace could not have been more friendly and knowledgeable; she gave us clear options and some excellent advice. Costs were clear on flight, hotel and excursion options, enabling us to make a choice there and then.
We will certainly be going back to book our next trip…very happy to recommend the service.

GROUP FLIGHT BOOKING FOR 11 OF US - STATED AT THE START WE WANTED TO BE SAT NEXT TO EACH OTHER HOWEVER WE ARE ALL OVER THE PLANE, NOT EVEN SAT NEXT TO OUR OWN KIDS - WHO ARE TOO YOUNG TO BE SAT ALONE!
ADVISOR DIDNT CARE - RUBBISH SERVICE

Virgin Gift Cards are a scam. £50 to book with a telephone agent, when that's the only option. Not ever mentioned on the sale or home page for gift vouchers. £50 to wait on hold for 50 mins to get through to an agent. Then the agent can't even book anything because their system doesn't work. You can't use any discounts. Why would you ever bother giving someone such a headache. Virgin is a trash brand now, virgin media, virgin Atlantic, Richard 'bailout' Branson is a disgrace.

Booked our holiday well in advance to ensure we got the flight times that suited us. Since booking our holiday with Virgin they have changed our flight times twice. The first time we were told and we were disappointed but accepted it but we checked our seat allocation to find out they have now changed it again without informing us. We have now paid extra for a hotel stay and extra parking we don’t need. Good luck getting through to them to ask them about it as they don’t answer the phone. Just received a quote from them for the Maldives and we won’t be booking that or any other holiday with them again.

Just first class service from start to finish Chloe from the Milton Keynes centre branch is a credit to the company she was very knowledgeable about the places we wanted to visit and was polite and professional from start to finish
We were booking a multi centre holiday for our anniversary and she made sure we felt very special
Would recommend virgin holidays and especially Chloe when choosing your next holiday

Sian was very polite and helpful with my querie in the Milton keynes branch
She was very understanding and most knowlegable when it came to the requirements for my vacation

Great experience in booking my holiday Sally explained everything and made the experience very easy.❤️

Brilliant lady Taylor made my holiday to my wishes, very helpful knowledgeable friendly, nothing was to much trouble, thank you

We tried booking a package holiday online, and the payment screen crashed on the site. This money was taken out as pending, at this point we were concerned as there were no booking confirmation. We rang up straight after to explain the situation and was told 24-48 hours the money should come back in. At this point they never mentioned any working days.

We rang back monday again to ask as the money had still not come into the bank. The service rep answer changed again to 48 - 72 hours on a working day. They also said they would put in a request with finance to reject the transaction to speed up the time it took.

At the time of writing this review, the money has still not come into the bank. We have rang again as it is had reached the time frame given. The customer rep on the third time gave another different answer saying 7 working days and to speak with the bank.

It took 20 minutes on being hold each time and no apology was given for the system error on the site. There has been inconsistent answers from the staff each time and has been a poor experience. Never had any other issues booking online with other airlines. When flying with virgin we usually go in store but with other priorities we decided online.

Would not recommend using the website to book holidays at home with it being glitchy and inconsistent customer service answers. We are now waiting for the money to come back in, but the hotel we wanted is now selling out for the dates we wanted.