Ocean Florida Reviews 3.267

Can throughly recommend Ocean Florida Holidays 100%
From first enquiring then booking nothing was an issue Jane was amazing . Advice on hotels, entry paperwork , tickets for parks etc was great, we were updated on everything , the booking portal is straight forward . Due to a knee injury ,this week Lindsey has been brilliant arranging airport assistance, and scooter to be delivered to our hotel with such efficiency 🤩

I felt compelled to write this review to highlight the exceptional service I have received from Ocean Florida. Over the past few weeks, I have been in contact with Lindsey Brumby and Katieann Tracey, both of whom have gone well above and beyond their roles to support me with our family holiday.
They have provided outstanding advice, reassurance, and practical support while helping me navigate several personal issues that arose during the booking process. Their response times have been first class, and every query, request, or need for additional information was dealt with promptly, professionally, and with genuine care.
I truly cannot thank Lindsey and Katieann enough for everything they have done — they have been absolutely amazing throughout. The wider Ocean Florida team are equally fantastic, and the level of customer service provided has been exceptional.
I wouldn’t use any other travel company and would highly recommend Ocean Florida to anyone planning a holiday.
Many thanks for everything.
Jeanette Stimpson

Excellent customer service from Ocean Florida. I originally booked in Jan and was contacted when the free dining came out to be told that it can be added to my holiday for virtually no extra. I opted to go with a completely different option to include the moderate dining plan. No ammendment fees just the cost of the difference. They also honoured the freebies I was given originally, that was a nice touch.
Charlotte from Ocean was more than happy to find loads of new quotes for me. Got back to me super quick and sorted it all out. Now I really have got the holiday for our dreamscti look forward too at a really great price.

First time booker with Ocean Florida and couldn't be happier with the service. Truly knowledgeable and great suggestions in booking what is quite an overwhelming holiday to plan. Great advice, patient with my many queries and changes and I couldn't beat them on price.

One staff member in particular stood out — she was quick to respond and showed genuine sensitivity to our needs. She went out of her way to provide support and immediately understood what was required. The whole experience felt efficient, caring, and professional. Highly appreciated.

We can’t recommend Ocean Florida highly enough. We’ve yet to go on our trip, but the experience so far has been the best we’ve had with a travel operator. Tex had such great knowledge of Orlando and knew the perfect hotels to stay at for our party. Every time we’ve had a query, it has been answered extremely quickly. Lili, Tessa, Charlotte…all fab when we’ve had a question or needed something. Also, we couldn’t match the deal they offered through any other means. We wouldn’t book through anywhere else now for the destinations they cover.

Really clear information. Great value holidays. Would always use for DisneyWorld holidays

Lawrence was very informative helpful and knowledgeable.

I asked for, and received, quotes for various options. Nothing was too much trouble and communication was excellent.

Really great experience with Ocean Florida. They were so helpful sorting out our holiday and dealt with any issues we had quickly and without any hassle.
Nothing was too much trouble and they made the whole process really easy and stress-free, which we really appreciated. Super friendly and easy to deal with from start to finish.
Would definitely book with them again!

couldn’t recommend this company enough first time booking a double destination holiday amd tom west our advisor sorted everything for us down to the last detail everything we asked for he accommodated
💯 this is the company to use

First class customer service! I have been on many long haul holidays but never experienced this type of assistance. From time of booking right through to departure the team at Ocean have responded to all my queries (and there were a few!) within 2 hours and always made sure I was happy with the response. So efficient and made me feel our family holiday would go without a hitch. As it's my daughter's wedding trip, combined with a great family holiday in Orlando, it was so important to ensure everything goes smoothly and I feel confident it will. Thanks so much to Kate and Jo, who looked after us so well. And well done Ocean - would highly recommend you to friends and family!

A massive thank you to Karen at ocean Florida who’s been an absolute star in helping me with my booking, she has gone above and beyond to make the experience easy and enjoyable.

Fast response to my question, which in turn was delt with quickly

Kate Wilkinson has been wonderful during our booking of our trip to Disney! She’s answered all our questions and been lovely to chat with! Couldn’t recommend enough

court summons served on this company. Ocean Florida reponded on trust pilot to an earlier post on 18th sept 2025 . Here is the official response as appeared on Trust Pilot from Ocean Florida

Sep 18, 2025
Good morning Robert, thank you for taking the time to share your thoughts on your Ocean Florida experience. I'm really very sorry to hear however that you have been so unhappy with the service you've received. We always strive to provide the highest levels of service with flexibility for our customers, and I can only apologise that you don't feel that's been the case in this situation. I understand that Nikki has been in touch with you again, and I would encourage you to keep communication open with her so that we can aim to rectify this to your satisfaction. Many thanks for taking the time to bring your concerns to our attention - Zara OF.

Ocean Florida can resolve this issue in an amicable way even at this late stage, as requested I have kept communication open, sadly Ocean Florida have not, and gave me no other option but to take Court Action, the door is still open for Ocean Florida and I would encourage them to show the same willingness to rectify this matter as Zara advised on behalf of Ocean Florida over 7 months ago.

This our second booking with ocean to Florida, they organised everything for us, kept us informed with everything necessary
And Lindsey the accessible lady as organised everything I need to have a great holiday again.

Booking a holiday to Orlando can be a difficult experience because especially in my family when we always need to make changes as different people choose different hotels or flights to make the dream holiday. However booking with Ocean has been amazing the whole team are only a phone call or email away and no request or question is too much trouble. Thankyou to Jamie, Sinem, Tracyann and the whole team for creating an incredible trip that now includes Orlando 2 theme parks and New York.

Had to make a change to holiday plan and was a bit concerned. Jo Hymus dealt with it quickly and kept me informed. Made it easier than I imagined.

Everything from start to finish as been great any little change I've been contacted,cannot fault them,all agents have been brilliant, friendly and helpful .Booked again very impressed.