Visualsoft Reviews 

A huge thank you to Lewis from Service Desk and Johnny Taft.
Both issues sorted and an explanation to why the issues occurred.

Jack Harrison in training is always so helpful and the support we received during the setting up of our Black Friday campaigns was no exception. Goes out of his way to try and assist and always explains everything so well. Thanks Jack

Mark from the technical team understood our issues and have solved immediately

This review is purely with regards to a ticket dealt with today by Ben from the FED Implementations Team and that is the reason it has 5 stars. We have had many positive and negative experiencies as a customer of Visualsoft - but after a technical change by a 3rd party we needed VS to do a change for us and just couldn't get a confirmation they would do it when required which was today. Thankfully Ben picked up this ticket and sorted it very quickly with fast and accurate responses to the ticket and the changes worked immediately. This change was vital to the smooth running of our business continuing and thanks to Ben it was seamless.

Have been dealing with James Furness, Sean Fleming, Dan H, Ethan Borrill, Matt from VisualSoft Service Desk - issues picked up and resolved efficiently!
Well working department!
Thank you all!!

Avoid at all costs.

Platform used to be phenomenal, so did the account managers.

I made the error of telling Visualsoft I was leaving the platform at the end of my contract and by christ did the relationship collapse..

Challenged invoices that I knew the work wasn't being done for, and how did Visualsoft reply... by blocking my access to the admin panel repeatedly, threatening to take legal action against their client, for having the audacity to ask for timesheets to prove the work was done.

Then today they pull a fast one by saying:

As you will be leaving the platform shortly, we also require payment for the November invoice. Given this, and to reduce our exposure to outstanding balances, we have removed the 30-day payment terms on your account, now requiring payment upon invoicing.

Paid the invoice within 15 minutes and the account is still restricted...

Honestly do yourself a favour and go to another platform such as:

Venditan
EKM Powershop
BigCommerce
Shopify

There are plenty out there that will do the same job at a fraction of the cost!

Save yourself the headaches!

Stay away at all costs! Our experience with Visualsoft has been nothing short of frustrating. They assured us of impressive returns on ad spend (ROAS), promising an increase from our initial 3 to between 7–9. Instead, our ROAS plummeted to a range of 0–2.5, even as we increased our budget based on their advice. Not only did they fail to deliver on their promises, but their mismanagement created a slew of issues that our team had to spend over 80 hours sorting out—valuable time we should have spent growing our business, not fixing Visualsoft’s errors.

The lack of accountability from their team is astounding. We provided clear evidence of their poor management and requested an immediate contract termination. Instead of taking responsibility, they have refused to honor this, further highlighting their unprofessionalism. For any business considering Visualsoft, be prepared for empty promises, costly mistakes, and a team that avoids accountability when things go wrong. We would strongly advise against entrusting them with your brand.

Steve was very efficient, as is the rest of the team, in providing a fast service and dealing with every request within a day, with excellent communication throughout each case raised

Mark sorted my issue out in no time! Really happy with the service!

Ben tends to pick me quite a few of my tickets, always helpful and manages to deliver whatever I need quickly and without any trouble.

Ben was really helpful!
Thanks again!

The service from Jay from the Service Desk team was exceptional, he responded quickly to any questions I had and went out of his way to be helpful, without doubt one of the most help customer service personal I have met.

Ben understood our needs and provide a very efficient service in a timely manner.

Great service from Ben at the FED implementations team. The support request was actioned fast and all all functionality is working well. Thanks Ben

Mark Geldart from Service Desk Team was very helpful!

Ben solved my problem very quickly, efficiently, and made my job easier. Thanks Ben!

Ben from the FED Implementations Team was very helpful in implementing a new feature we required. He was quick to respond to our request, and polite, professional, and friendly in all of his communications.

Great help from Ben S. Always fast responses and efficient work

prompt action to our request to add little code . thank you