Visualsoft Reviews 

Thanks to Ben from the FED Implementations Team, who managed to get my new integration set up on my website less than half an hour after it was requested.

Ben S from FED projects is an absolute star. Always deals with queries super fast and knows exactly what the client wants, superb.

Ben S from the FED Implementations Team - has been more than helpful! quick efficient , easy to work with too, can't ask for me, such a help!!

Steven found our problem and resolved very quickly. Kept us informed of progress at all times

We had stock alert issues on the back-end from Visual Soft few months back. This went on for almost 2 months therefore, we were unable to fulfil orders that came through during peak season. After we found out about these issues, I have spent hours and days to prepare a spreadsheet to show how much loss we have made from a fault caused by Visual Soft but they refuse to give us compensation for its insufficient evidence and that they cannot provide monetary compensation.
As a small growing fashion brand, it is very disappointing from Visual Soft to refuse to give us any compensation and try to give us a good service.
We even explained that we get charged from the third-party platform right away and insists on receiving the statement. We ended up sending over the statement but their answer still remains the same.
This continued for 10 months and it was constantly our side chasing for an update for this matter, all proof has sent over but they just wasted our time.
According to our account manager, Amy Stiff, has tried her best to solve this problem for us however her hands are tight and therefore, her CEO and her manager, Chris Fletcher and Beth Riley, seem to not stop compensating their clients for an error that was caused from their side – lack of care for their clients.

Very disappointing.

Had an issue with a small but quite important part of our product page disappearing on one of our websites.
I opened a support ticket and within minutes Michael from the Service Desk Team had completely resolved the issue.

Top service!

Thanks guys

Jacks training session was very good-Top Job!

Lewis from the service desk identifed and solved an issue with our discount vouchers in rapid time, thanks Lewis!

Steve Scanlon on the Service Desk Team assisted with this query and was very helpful and efficient.

I had the pleasure of working with Calum from Creative Media. His service was outstanding - helpful, creative, and incredibly fast. I highly recommend him for any creative work you need. Five-star service all the way!

Ben in Visualsoft FED Projects was a great help and managed to sort out exactly what I needed for my website.

Thanks again Ben.

Quick turnaround to make a change to our website by Ben

Delighted with our new Gliderol website that VS have built for us. A complex build due to multiple trade and retail price combinations. Everyone throughout the build did a great job from PM to tech to support.

Paul in support was very helpful.

We've been Visualsoft customers since 2013 and have been very impressed with the platform, account managers, additional services and the support. In particular, the support is outstanding from both a service point of view as well as being extremely good value. I couldn't tell you how many support tickets I've raised in the 11 years of dealing with Visualsoft, but it will be hundreds. The quality of the support is a big reason why I remain a happy customer. On our most recent occasion, a non-urgent request was picked up and dealt with promptly by Paul from the Service Desk. I really like the fact, the support team are all UK based in-house staff, their knowledge of the platform is superb which leads to most support queries being dealt with swiftly. Recent other dealings with Steven, Jamie, Ben, Stefano, Johnny, James, Michael, Ethan, Sam, Cara, Paul and Luke have all been great too.

Having only dealt with Amy over the past year of a long business relationship with the company I can certainly endorse her work in making it a pleasurable experience through difficult time ….
Good Luck in the future …
Lizzie Joe Cornish Gallery aka Joegraphic

Jen Earnshaw our PM has been fantastic since she's joined our extended team over at Visualsoft. Powering through some projects with complex and bespoke needs as well as providing insight and suggestions on tech we might benefit from using.

Keep it up VS. :)

We work with Amy Stiff at Visualsoft who is always helpful and supportive and pleasant to meet and work with at all times. She is a great asset to your company.
With thanks from Jean and Malc at Crafty Individuals

Clear and to the point training session with Jack H.
Thanks
Guni