Visualsoft Reviews 

Amazing support from Dan at the Service Desk.
Great to log calls and find members of their team work like Dan does to resolve our online site issues and changes.

Been with the 10 years and it's been great.

Thanks Dan.

Ben from the FED Implementations Team was exceptional with frequent communication regarding my ticket.

Great communication and training sessions are amazing!

We've been working with Visualsoft for a number of years now and they have given great service and take their time to ensure you understand all issues and developments.

Recently, we undertook a technical SEO audit with Visualsoft to help ensure our platform is working as effectively as possible and Stan really did go above and beyond to ensure that things that needed to be resolved, were fixed and running smoothly. He took the time to explain the complicated elements to ensure our understanding and how we could better grow.

Happy with the service, options presented to us and keeping on top of our account when we are busy. We have a long relationship with Visualsoft and any minor issues have always been dealt with well.

I never had a negative experience working with Visualsoft. I recently worked with Chris from the Platform Integrity team and I received a very experienced service.

By far the worst company we have ever dealt with. They will claim their control panel within the website is as easy to use as Shopifys ITS NOT! It's very complicated and the training to use it is poor. The marketing department is an absolute disgrace, we gave VS full control of paid social and PPC which was a huge mistake as they are very very poor in their execution. We had paid Social that was completely out of line with our brand guidelines, spelling mistakes on PAID adverts. Google PPC we had sponsored adverts that took customers to an error 404 page! its was only OUR team that picked up on this otherwise the ad would of run continuously, the ad in question was for one of our most popular products too! VS will sign you into a 12 month retainer that once you decide to leave (Because of VS unacceptable mistakes) they will set their legal team onto you. Be very carful they have a great sales team to onboard you but once you are signed in they haven't got the skills across the company top deliver good results. One of my worst and most expensive mistakes to date!

We've been a longstanding partner with Visualsoft - well over 10 years! This is due to their knowledge and experience, and ability to deliver positive results. Paul Elphinstone and Chris Hunter have both been fantastic and have really helped us to review, understand and enhance our platforms to increase traffic and drive revenue. They are always on hand to help out and it's been massively appreciated by our team. We've also just launched our new website and we're really happy with the whole process from start to finish. Thanks guys!

Ben from the FED Implementations Team has always been exceptionally fast and incredibly helpful with any inquiries our company has.

Very pleased with our new website re-design.
Thanks Jen and Katie. Also thanks to our account contacts Laura, and Jessica.

Great support as always, Ben from the Fed team handled by request from start to finish in a timely manner

VS Support has really ramped up over the last few years, really happy again today with Ben from the FED team. Ben actioned a minor change request within minutes of asking.

Ben from the FED Implementations Team sorted out my request in no time at all. Top class service!

Carla Taylor has been an absolute star. She has taken care of us and understood what our business requirements are and tailored them to our needs. She is always happy to assist with any questions we may have and compiles the most creative and effective strategies for our business. Superb.

Ben from the FED implementations team was very quick to respond to messages & was eager for feedback/confirmation that the changes he was planning on implementing were exactly what we wanted.

This is ideal as sometimes changes can be misinterpreted and then the wrong changes can be made. A simple "Is this what you want?" is a way to avoid that and so him asking this was perfect and much appreciated!

We have been working with Visualsoft for 17 years and we are still happy. Over this time they have grown and evolved with the needs of their customers. Whilst the team is much larger and mostly unrecognisable from the early days, we still get a great level of personal service and they genuinely feel like an extension of our own team. We really enjoy working with them and appreciate the array of expertise they provide.

Amy Stiff has been great answering all my questions with quick email responses and setting up video calls also.

working with Jack has been so easy and accommodating to our needs, many thanks

We started working with Olivia properly early March 2024, having seen our marketplace sales drop continually month after month. It is still very early days, and we cannot as yet judge Olivia on the deliverables of increased sales, but what I can say is that she is 100% onside and knows what she is doing. I asked Laura, our Client Services Director for a full strategic review of our marketplace accounts, and she involved Olivia, and I have to say she and Lisa Sheehan presented the the most in-depth, detailed and motivational strategic review we have seen.
There is a lot of work to do, but from what we have seen so far I have no doubt that Olivia will start delivering on improved sales as both sides work together as one.
Olivia has saved the day for Visualsoft, because we were about to drop them for the marketplace service. Let's see where we are in three months.

Marek was very helpful. He replied promptly and provided solution quickly to a technical problem that worked. Very polite to deal with.