VIVACOM Reviews 

Scammers - they ask me to pay things that I've requested to pay previously and didn't get a response. Now they come back with a bigger bill and no response on why no one assisted me when I wanted.

I would not recommend this operator at all.Their app is amateurish, confusing and they provide awful service. If you are looking for good telecom provider look elsewhere

Valentin Iliev vivacom delta planet mall was top

Very disappointed from the staff, mislead people.

I have been a customer of Vivacom for +15 years. I only wanted to buy a cash device from them once and then I realized that they had lied to me with the price. Then I bought an iPhone 14 worth +2189lv. and in a phone store it cost 1750lv., but in the Vivacom store they assured me that this was the lowest price also then and I re-signed my contract and they told me that they could not continue at the same price and raised my fee by 10lv. from 25lv. to 35lv. Fraudsters! For so many years their loyal customer, it has never happened that I did not pay on time for mobile internet and television. Their television is under all kinds of criticism… Home internet is ok, but not really! Totally dissatisfied with their services. And to top it all off, I wanted to buy a device from them again in cash, I told them what I was looking for, they gave me the following offer: iPhone Air 17 for 2300 lv. which I bought from a phone store for 1900 lv. which is, to put it mildly, frivolous! Every month I pay 100 lv. for phone, internet and television, the ads on TV constantly say we are the best vivakom 😂 full of laughter under any criticism. And brazenly on top of everything they call me after I have submitted a request to terminate the contract with the words: You as a loyal customer have a great offer 😂😂😂 I don't want to be cynical, but believe me, it will be a little! It wouldn't be bad to check your watches from time to time 🤡.

Scammers with no working customer service

For the attention of :- vivacom.bg.
Commission for Consumer Protection
And the general public of Bulgaria.
a prepaid sim has an end date for services when this date arrives IMMEDIATE TERMINATION OF SERVICES.
When the end date on a contract arrives the contracted payments ENDS THE SERVICE DOES NOT.
(Contract Quote After the minimum term has expired the agreement automatically extends for an indefinite period, after the minimum term the subscriber may end contract by giving 30 days notice.)
This is in the small print.
Upon signing the contract there is a clearly an END dated which does not relate Truthfully to all the contract content. The customer is not made aware of automatic extension of services paragraph at point of sale. HOW CAN THERE BE AN END DATE PRINTED WHEN IT IS NOT ?

If you are a foreigner and they try to sell yu a package by saying they have special promotions for 2 months free internet and TV or sth like that be careful. They are scammers.

Terrible wifi keeps on stopping,or crashing saying i have wifi but meanwhile nothing opens up,totally not worth it never work with these mongs

For the third time in a row, they’ve offered us a deal over the phone that turned out to be completely different—and more expensive—once the technicians arrived with the contract. This is very inconvenient, especially since we had to rearrange our entire furniture three times to provide better access to the cables and communication points.

I only have internet in the papers, not at home, lol. I pay bills for paper, not services...

До всички, които обмислят сключване на договор с Виваком:

Хора, не правете моята грешка! В никакъв случай не се обвързвайте с Виваком! Изключително арогантен, непрофесионален "екип"!
Нито една формалност от обещаните при сключването на договора не стана така, както бяхме договорили. От дни горещата им линия е повредена и не работи. През чата на приложението също не може да се установи контакт с тях. Когато най-сетне успях да осъществя такъв през чата на интернет страницата им, не получих отговор на въпросите ми и по изключително арогантен начин бях отпратен.

Това са хора, които не знаят що е то професионализъм, нито пък ги интересува за клиентите им, които им плащат заплатите. Само прехвърлят топката от единия на другия колега, и всеки следващ е по-зле от предния.

Техническият им екип е също толкова непрофесионален - изключително арогантни, незаитересовани; монтират устройства, които те самите знаят, че не работят. Не знам дали това е фирмената им политика, липсата на такава, или наистина ги избират с конкурс.

Наистина не мога да кажа нито една добра дума за тях. Единствено при първия ми контакт, при сключването на договора, всичко ми беше обяснено и обещано, по начина, по който искам аз да се случи. Но нищо от това не стана, така както говорихме. По този начин това само допринесе за разочарованието ми.

Не правете моята грешка и търсете алтернативи! Тук никой не го интересува за проблемите Ви и за това, да се изпълнява тяхната част от договора. В случай, че направите тази грешка и се обвържете с тях с договор - не се надявайте, че нещо ще бъде спазено от тяхна страна и в никакъв случай, че ще получите човешко отношение!

Appalling, thieving thugs. They've robbed me of 120 BGN (ca. £50), don't reply to queries, they steal your money and cut off you service. Abysmal, deplorable, I'm switching to a different provider.

I am livid.
I gave all the information, then she said, how can I help. Within 5 seconds, she cut me off.
Then I spoke to Rimona. Explained every again, waited 10 minutes, no response at all.
I am deaf.

All I am trying to find out why I don't receive my bank codes from Natwest Bank.
I have a reference number.
Times of unreceived codes.
I think the right number of Natwest Bank.
Okay, we will call you.
I am DEAF. I asked the guy to please message me, the guy over the phone
from the technical department declined to do it. I tried very hard to hear him over the phone. He cut me off.

Well done Vivacom, your customer service is disgusting.

I tried again this morning with VENTISLAVA.
Gave all the information with the reference number and phone numbers . Again, no response from her for twenty minutes. Then she cut me off.

YOU NEED TO UNDERSTAND THIS, I AM DEAF AND I CANNOT ANSWER PHONE CALLS. YOU HAVE NO EMPATHY.

VIVACOM WHAT IS WRONG WITH YOU. YOU HAVE A BUNCH OF IDIOTS WORKING FOR YOU.

Greed and Incompetence = Vivacom

In the span of only 1 year, they managed to TRIPLE their bundles' prices. And they managed to break the app 50 times. I also suspect they inject intentional bug that serve their interest and force you to pay for higher priced bundles. Really really bad service provider.

First 3 years no problems with my vivacom butt after the last update it is keeps crashing to a black screen useless piece off shit off app at the moment can't do nothing

Vivacom are scammers. I pay for 100 Mbps, most of the time I only get 40 — when it even works. The line drops constantly, with 74% packet loss every single day. They claimed it was “fixed” and offered me 2 months free internet, but the service only got worse. They take your money, ignore your complaints, and deliver nothing. Avoid them like the plague.
Vivacom is the definition of scam.

I've been using Vivacom for a year and a half now, there are almost no maintenance stops to the internet and TV even in heavy weather. Its generally stable network and the price I pay is very good for 600mbps.

All that aside, they are very incompetent. The first router they installed was complete garbage. It is used for IPTV- EON device+ a single computer.

It used to kick me out of games and sites periodically and for the love of my life i couldn't figure out why. Tried many things to fix it myself and i couldn't. I replaced all my cables, because they though the problem is local. Then I tried fixing it through the software, cuz i thought my PC was the problem. Until one day my GF turned on the EON device and i got kicked out of a game. Then it sparked... the router was not separating the signals properly and was confusing the traffic, flooding my network. I used a bit of ChatGPT and figured that the router needs to be properly set up. Started calling and writing emails to vivacom once again. Got some calls from their tech team (guess thats what they always do, they send technicians) But this time I refused a technician and insisted on the correct settings for the router to be selected. Or if they are unable to, at least they should provide me with access to the router so I can try myself.

There we go, they gave me "access". Cool, I said, how hard could it be? Well 2 days of trying, testing etc it turns out ITS IMPOSSIBLE, because the router is such garbage it does not have any settings to tweak, it cannot even be accessed whatsoever. I was furious and told them that I want this router replaced, and this problem solved ASAP.

To which they finally, after all this effort and time, they send a guy to change the freaking trash can of a router with a better one.

Since then everything is perfect, but this service is unheard of.

You have to diagnose and solve your network problems YOURSELF... for 2 YEARS because that is how long their contracts are. If you end it before that you need to pay them...

Crazy I tell you, crazy.

Before writing the review I've put 3 stars, but now that I've written it, I think 2 suits them much better.

Very bad. No service.

Vivacom се подиграват с клиентите си, безполезно, ужасно обслужване. Безобразен технически отдел, ходене по мъките е при нужда от тях, многократни и дълги позвънявания и чакане с дни.

Vivacom makes fun of their customers, useless, terrible service. Rude technical department, nerve breaking experience, repeated and long calls and waiting for days...