VIVACOM Reviews 

First, they misled me about the possibility of transferring my home internet service from one address to another in Sofia. Now, I'm paying for a service I can't use. Despite several complaints, I haven't even received an apology for the inconvenience. To make matters worse, I'm now faced with a markup on my monthly bill for penalties on equipment that I never returned or relocated!

Don't be fooled into becoming their subscriber!

Некомпетентни служители и високомерно обслужване .

WORST company that bought networx and it became worse.... AVOID AT ALL COST!!!

To all customers, don't be fooled by their unlimited plan, the fact is it is not really unlimited, you will be getting checked every 10GB and you will have to send an SMS to reactivate your plan. their customer service is a complete joke. no info and always hanging up in your face.

Пълни боклуци! Дистанционните работят когато си искат. Едни "Съдби на Кръстопът" не мога да си пусна. Спират когато си искат и ми се ебава всичко. Дванадесет часа е и аз трябва да си лягам заради тея педали. Мръсните дистанционни имат чисто нова батерия и ПАК не работят. В заключение - НЕ ИЗБИРАЙТЕ ВИВАКОМ!

Without using the Vivacom number I have 54 Euros receipt from 08 August to 09 Sept.
Every year I have problems with this company.
My advice don't use them.
I will fire them when I get back to Bulgaria.

If I could give 0 stars I would! Absolutely nightmare, we are without internet, TV and phone from 20.08.2024 and they told me the problem would be solved on 30.08.2024... Seriously?!? No compensation was offered despite we are paying full tax for the month and yet we are not receiving any service!
Do not recommend, run away from them!!!!! Scammers!
Also customer service is useless, they show no empathy towards customers!

My personally bad experience wit Vivacom:

I had to go back to austria and asked to cancel my contract. I got the answer from the support that i have to pay all monthly payments until the end of the contract. So i decided not to cancel and pay every month without using the service of internet and TV. Some months later i came back and a friend told me that you got lied, you can cancel the contract and just have to pay a penalty for 3 months!!! So i went to the Vicacom shop and got from 3 shops 3 different answers.
In the last 2 months i had every day issues with the internet, i called 3-4 times a day to the support and me and my wife lost clients and money because we had to cancel a lot of online meetings.
Vivaom say that the issue always was solved.... yes, just for 2 hours, 10 minutes.... but 2 months i had every day issues and they even took full amount of the monthly costs. Not very costumerfriendly i cancelled then the contract and in fact i mjust had to pay 3 months penalty!!

There is amount to pay for 155 BGN and i write them with a letter via post that i will not pay this amount because 1. the support lied me and could cancel the contract already months before and 2. i will not pay for this service for the last 2 months where i had only problems.

Never got an answer to my letter with post.
I asked at email, they should give me an answer if the the answer from the support, who told me that i have to pay until the end of the contract, if this answer was incorrect and if they understand that i paid for months without using the service because of wrong information.
Never got a an answer, they still want money.
Not with me, we see us at court and will claim my time which i spent here for this crazy Vivacom.

Vivacom is a well-known scammer company.
Do NOT, under any circumstances, charge your account with more than 2 BGN unless you plan to recharge your prepaid card right away!
Otherwise the scammers from Vivacom will steal the money from your account!

Have been with telnet for 7 years with next to no problems and any that arose fixed within 24 hrs....same lines, same issue as I've had in the past but now that they have been bought by vivacom, I can't even get an engineer out to fix what took telnet 5 minutes...vivacom have now repeatedly lied to me in text about them having fixed it and so far i am on 9 days without net (as is everyone on the same cable as me...The storm knocked it out, as it has done about twice a year for 7 years...telnet can fix in less than 5 minutes, vivacom have wasted more than 5 minutes of my time with their pointless automated texts).

NON RIESCO A TELEFONARE A PAZARDJIK DALL'ITALIA IN ROAMING O UTILIZZANDO WIBER WHATSAPP O MESSENGER QUESTO SUCCEDE SPESSO.

Do NOT touch Vivacom !! They said that to make a contract on the name of a company is better for me but when I wanted to leave them they asked for 400 lev fine !!
I made roaming but when I came back from Italy they charge me 218 lev, said that it is because I use over my package , they totally ignore my complaint that no one said nothing about this in the TWO times that I checked BEFORE my trip !! Bad service , no correct and full information...

The worst internet provider I’ve ever encountered. In the past month Ive spend literal hours trying to communicate with them and get my internet sorted out with no success. As a result I’ve spent a couple of days with no internet while paying full price for it. In the remaining days I’ve just had a horrible connection. It’s hard for me to imagine a worse case internet service scenario

Literally the WORST internet provider. We do not have internet for 1-2 days EVERY SINGLE WEEK. The chat support is there, but they are unable to help. Super unreliable service.

Scam warning !!

A second Sim subcription was added to my Vivacom account. Someone managed to do this in a shop, While I was not even in Bulgaria !!!

Vivacom does not help me to cancel the fraudulous subscription and even wants to charge me a penalty for cancelling it.

Terrible service and rude technicians.
Booked to change contract because I moved to another address.
They all failed to arrive in the he different booking days they booked and promised they would come and install the devices.
The guys that are supposed to come and install the new router and take the old one back lied on 3 different seperate occasions and hang up on my face several times. Never called to say they wouldn't make it and apologize. They just didn't show up to the agreed time they promised they would deliver. If you can't come at a certain time, then don't promise you will!
I have no internet for 3 weeks and these guys solution is to keep booking with weeks of delay and hope that one time the repair guy decides to show up and does the job he was supposed to do 3 weeks ago.

The biggest scum ever!!!
No customer service, or if they had any, they are absolutely unfamiliar with their jobs and duties! They don’t know the services, which the company provide, they can not give the right information, asking silly stupid questions which is your Birth place, where you never ever in your life write answers on this quiestion, because no one asked you!
The service operator Alexander Marinov from Pleven (Call Center) is very very rude, clueless, unfamiliar with his job duties, any information, absolutely unhelpful! He can not even understand that an 86 year old man can not pay his bill over the phone/internet/ can not even walk to the pay office! So I am doing this from abroad for him, so we can talk and had connection over internet. Absolutely disgraceful!
And makes you think if the first face I “meet” over the phone can not have customer service skill or manners, what would be up the lather!

Thanks for the Technical team, which have few brain cells and can work out, how to help me! Thank you Mario! Be blessed! People like you deserve to be leaders!

My internet stopped on a Friday night. Called an agent and I was told that they are doing a maintance. They had an announcement regarding that, however my neighbourhood wasn't part of the list, where they are doing a maintance, but the agent still insisted that this is the cause. Even if that is true, who in their right mind would do a maintance on a Friday night????? Do it on Minday, Tuesday?? Any day of the week, where the next day is a working one???

Llevo cuatro dias sin internet, he llamado seis o siete veces. Me dan cita pero nadie aparece. El servicio tecnico es nefasto. Si necesitan internet para trabajar nunca contraten con esta compañia.

Отвратителна компания,първия възможен момент смяна,прости алчници,лошото е че всичко минава през тях,но ще намерим вариант,рак да ви хване всичките боклуци.