Encountered Alex today Vidafine Aberdeen....He was absolutly excellent...sorted all my issues...explained clearly and helpfully!... an asset to your company ....refreshing to meet such a helpful young... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie2c Bon Accord Shopping Centre, AB25 1HZ Aberdeen, GB
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Lees wat reviewers zeggen
Steph gave me a great deal on a new phone, trade in bonus was fantastic. Wouldn't have known about it. Thanks Steph from your favourite customer.
Bedrijf heeft geantwoord
I’d like to give a huge thank you to Alex at the Vodafone shop in the Bon Accord Centre, who helped my wife today with what was a particularly stressful and complicated situation. Her phone and... Toon meer
Bedrijf heeft geantwoord
After a brief navigation through a tree of support choices, I was connected with an utterly lovely man who sorted all my problems very quickly and with great calm. The experience was very calming and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- ook in
- Internetaanbieder
- Mobiele telefoon winkel
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - Aberdeen Bon Accord
Geschreven door het bedrijf
Contactgegevens
2c Bon Accord Shopping Centre, AB25 1HZ, Aberdeen, Verenigd Koninkrijk
4,6
Uitstekend
399 reviews
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Steven was very knowledgable and really…
Steven was very knowledgable and really helped with a variety questions I had. Would highly recommend! James
23 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Aberdeen Bon Accord
Hey James,
Thanks for the lovely review and fantastic support for Steven.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ana was fantastic
Ana was fantastic, got me an epic deal on my contract, can't fault it at all.
22 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Aberdeen Bon Accord
Hey Murray,
Thanks for the lovely review and fantastic support for Ana.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
The best customer service I have ever received
After a brief navigation through a tree of support choices, I was connected with an utterly lovely man who sorted all my problems very quickly and with great calm. The experience was very calming and made me laugh. After a long day of dealing with managerial issues at all levels, being able to sit down and have a phone call sort my vodafone issue immediately has put my mind at ease. I am now crying as he was absolutely the highlight of my day. I only regret not asking his name.
18 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Aberdeen Bon Accord
We're so glad to hear that your support experience was calming and effective. It's wonderful knowing we were the highlight of your day.
Many thanks,
Vodafone Social Media Team
Cristina was excellent and professional
Cristina was excellent and professional
6 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Aberdeen Bon Accord
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Christina was absolutely lovely and…
Christina was absolutely lovely and great help
2 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Aberdeen Bon Accord
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Avoid if you live in Aberdeen.
Network issues still effecting Aberdeen city centre. Several official complaints and still nothing been done about it. Social media team a complete waste of time to try and get it sorted. Will keep leaving 1* reviews until you loose your “excellent” rating on here due to your absolutely abysmal so called “customer service”.
28 oktober 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Aberdeen Bon Accord
Hi. It's disappointing to see your review. We completely understand the importance of keeping connected. This isn't the experience we want you to have, nor the service that we strive for here at Vodafone.
We would recommend checking out our Network Status Checker online. This tool http://vodafone.uk/nsc will advise you on how our network’s performing where you are, including up-to-date information on anything going on that might be affecting your signal and services.
Vodafone Social Media Team
Ana at Vodafone Aberdeen Store
Ana at Vodafone Aberdeen Store,
Fantastic Customer Service, Great Attitude made us Feel so Welcome when Upgrading My New Phone.
19 oktober 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Aberdeen Bon Accord
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Scammers and liars
De las peores compañías, el servicio al cliente no les importa nada.
Me dicen que desconectaron mi móvil el 25/05 por no haber echo uso del mismo en 90 días cuando en 10/04 envié un mensaje de texto. Intentar explicar que no he estado 90 días sin usarlo ha sido imposible, se limitan a repetir lo mismo una y otra vez, y del dinero que tenia en la cuenta no se sabe nada.. eso es un ROBO
Cuando intento poner una reclamación, dicen que tiene que ser por carta o llamando... en serio esta gente no conoce internet?
One of the worst companies, they don't care about customer service at all.
They tell me they disconnected my phone on May 25th because I hadn't used it in 90 days, when I sent a text message on April 10th. Trying to explain that I haven't gone 90 days without using it has been impossible. They just repeat the same thing over and over again, and they don't know anything about the money in the account... that's ROBBERY.
When I try to file a complaint, they say it has to be by letter or phone... seriously, don't these people know the internet?
18 oktober 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Aberdeen Bon Accord
We value your feedback, and we appreciate you bringing this to our attention. I apologize for the inconvenience caused.
If you do need any support please contact our dedicated team that can be reached by calling 0333 304 0191 or via live chat here - https://vodafone.uk/2aDQ1gh. You can also come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks, Vodafone Social Media Team
Melissa was incredibly helpful today
Melissa was incredibly helpful today. Not only did she sort out my upgrade. But also my son daughter and husbands upgrades, and air time plans. Very friendly and informative in a very busy shop. Excellent customer service
10 oktober 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Aberdeen Bon Accord
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Visit the store!
Steven was very helpful, sorted an issue both online and over the phone couldn’t. Friendly and helpful advice and managed to get my broadband sorted
7 oktober 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Aberdeen Bon Accord
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Ronnie and Melissa at Aberdeen‘s Bon…
Ronnie and Melissa at Aberdeen‘s Bon Accord Centre we’re brilliant on a recent very busy Saturday. Neither of them could have been more efficient and helpful.
4 oktober 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Aberdeen Bon Accord
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Stephen and Steph were really helpful
Stephen and Steph were really helpful. Would recommend.
27 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Aberdeen Bon Accord
Hey Dan,
Thanks for the lovely review and fantastic support for Stephen and Steph.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Steven was great
Steven was great, helped me upgrade my son’s number to the new iPhone. Saved me a lot of money. Thanks Steven
19 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Aberdeen Bon Accord
Hey Steph,
Thanks for the lovely review and fantastic support for Steven.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Went in to adjust my sim packages on…
Went in to adjust my sim packages on Sunday, was served by Steven he was very helpful advising what were the best options for the numbers, as all our phones are on one account. Very friendly and professional, chatted away whilst doing all the changes. Managed to get everything done and all set for the next contract period.
21 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Aberdeen Bon Accord
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
I have the worst time with Vodafone I…
I have the worst time with Vodafone I found them so unfair I have been a customer to Vodafone for years paying them nearly 200 pound a month so to cut the long story short I stayed in abroad for sometime because I disconnected my line after my contract finished for sill 70 pound late payment they put me on bad credit list even after I paid them they said my bad credit score will stay for 6 years even after I paid all the amount how is that fair
19 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Aberdeen Bon Accord
We value your feedback, and I apologize for the inconvenience caused. If you still need any support please contact our dedicated team that can be reached by calling 0333 304 0191 or via live chat here - https://vodafone.uk/2aDQ1gh. You can also come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks, Vodafone Social Media Team
Ana assisted me and she was fantastic
Ana assisted me and she was fantastic. Friendly, knowledgable and went the extra mile to ensure my complete satisfaction.
18 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Aberdeen Bon Accord
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Vodafone mobile servicrs
Vodafone Bon Accord
Aberdeen
Steph the manager in Vodafone was very helpful in regard to my enquiry and also very helpful were her staff very knowledgeable of there products
13 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Aberdeen Bon Accord
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Great service and offers
Great service and offers. Thank you very much, Steven!
11 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Aberdeen Bon Accord
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Useless company
Couldn't even set up my SIM and then says I have to wait up to days without messaging,calls or 3g. Also been told it can take up to two days.
Thanks for the reply not sure how to contact you. I will wait till the manager rings me. I do not think I should need to contact you guys when I had already asked for someone that can help to speak to me.
10 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Aberdeen Bon Accord
Hey Caitlin,
We’re sorry to hear about the issues you've faced with your new SIM setup and services. At Vodafone, we strive to put our customers at the heart of everything we do, and this is certainly not the experience we aim to deliver. Thank you for bringing it to our attention. If you would like this to be raised as an official complaint, or if you want us to further investigate this for you, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Very helpful staff
Very helpful staff, was in to check for roaming while abroad and very helpful with that
8 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Aberdeen Bon Accord
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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