My review is about the Vodafone store in Basildon Essex I had a pleasant customer service experience with Phan. She is very friendly and professional, knowledgeable and fullfil my request. Highly r... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie100 Town Square, SS14 1BX Basildon, GB
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I came into the Basildon store to collect an iPhone for my daughters birthday. I can honestly say Phan who was assisting me was absolutely incredible. Friendly, super efficient, and went above and bey... Toon meer
Bedrijf heeft geantwoord
Phan was very helpful in more ways. Going out off her way to accommodate my needs,polite,very informative. Please to come back to vodafone . Phan helped with stress free transformation. After being wi... Toon meer
Bedrijf heeft geantwoord
Phan was a very informative and knowledgeable salesperson. It made my upgrade a very good experience. Thank you Phan.
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- ook in
- Internetaanbieder
- Mobiele telefoon winkel
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - Basildon
Geschreven door het bedrijf
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contactgegevens
100 Town Square, SS14 1BX, Basildon, Verenigd Koninkrijk
4,9
Uitstekend
191 reviews
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Sarah was wonderful she helped me fix…
Sarah was wonderful she helped me fix my iPad very friendly and happy young lady
10 november 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Basildon
Hi Pam,
Thank you for reviewing and sharing this great feedback for Sarah.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Sarah was amazing customer service very…
Sarah was amazing customer service very friendly she helped me a lot with my upgrade and my daughters additional line thank you Sarah
8 november 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Basildon
Hey Rosslyn,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
broadband
Came in to set up broadband, Michael/Mike was very helpful and straightforward, which I like! Will be spreading the word about this fantastic service!
31 oktober 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Basildon
Hi Barry,
We're pleased to hear about your recent experience. Thank you for reviewing and sharing your feedback for Michael.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Unfortunately my phone broke and I…
Unfortunately my phone broke and I needed a new one so I visited the store today and Scott assisted me to help get a new iPhone and I’m very pleased with the friendly service and the price of the contract for my upgrade!
31 oktober 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Basildon
Hi Denise,
Thank you for your review and sharing this feedback. We appreciate it.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Steven was great helped me upgrade to…
Steven was great helped me upgrade to new phone and transferred all my data I need for my business
2 oktober 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Basildon
Hey Tracey,
Thanks for the lovely review and fantastic support for Steven.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Steven was fantastic
Steven was fantastic. So friendly and efficient and renewed my plan to save me some money.
12 september 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Basildon
Hi Ross,
Thanks for your review for Steven. We appreciate your support.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Saved me money
Came into store to sort my contracts out as was paying too much. Steven was great and saved me money.
11 september 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Basildon
Hi Reg,
This is a great review for Steven. I’m glad to hear you've found the best option for you when visiting the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Visited the basildon store today due to…
Visited the basildon store today due to my phone needing to be upgraded as it was slow and I spoke to Scott who assisted me and found the perfect phone for me to upgrade to. Very pleased with the service today
13 augustus 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Basildon
Hi Fay. Thank you for your review for Scott. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Came into store as I had issues logging…
Came into store as I had issues logging into my account and needed to upgrade my sim plan I was met with a friendly worker called Scott who helped me login to my online account and helped me upgrade and saved me money on my monthly bill. 10/10 service
10 augustus 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Basildon
Hey Brian,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Helped me upgrade my Sim contract scott…
Helped me upgrade my Sim contract scott was very helpful and friendly
9 augustus 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Basildon
Hi Susan,
This is a great review for our store. I’m glad to hear you found the best option for you when visiting them.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Very Friendly and efficient.
Very Friendly and efficient.
Upgraded my phone. And Steven was great. Transferred all my data and helped me set up emails too. All staff here are so friendly and helpful.
18 juli 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Basildon
Hi Andrea. Thank you for your review. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great Service and friendly staff.
Great Service and friendly staff.
Steve was fantastic really helped me in getting me new phone. I only visited the shoo to get some help with my bill. I always find it so daunting but Steve made it such a pleasure and made the whole visit seem effortless.
17 juli 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Basildon
Hey Ann,
Thanks for the lovely review and fantastic support for Steve.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Collect phone
Steve was great came to collect phone and he set it all up for me. Great help for someone that's a bit older and struggles with these things.
14 juli 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Basildon
Hey David,
Thanks for letting us know what an amazing job Steve did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Amazing
Steve was great. I had problems with my phone. He fixed them all then changed me to a new plan with more benefits and also got me connected on my ipad too.
11 juli 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Basildon
Hi there,
Thank you for your review. It’s fantastic to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
John had a lovely manner
John had a lovely manner, extremely knowledgeable and helpful
30 juni 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Basildon
Hey Daryl,
Thanks for the lovely review and fantastic support for John.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Help
Basildon branch sales advisor Del was absolutely wonderful
Fixed phone and checked account to make sure everything was ok.
30 juni 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Basildon
Hey Maureen,
This is really great to hear, thanks for the feedback!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Chris was very helpful
29 juni 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Basildon
Hi there,
This is lovely feedback for Chris. Thanks for taking your time to leave this review.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Great customer service
I have been a customer at Vodafone for over 20 years. I was assisted with upgrading my phone by a young man called Reece, and I can honestly say he was by far the most helpful person I've had dealings with within this store at Bsildon. I normaly dread the whole upgrade as its all very confusing, and takes ages. Also I have come across some not so helpful people within this store but Reece really took his time and explained everything in such a way i totally understood! His an absolute credit to Vodafone!
6 juni 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Basildon
Hey Sarah,
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Reece was amazing I couldn’t fault him…
Reece was amazing I couldn’t fault him at all he.his what customer service is all about even tho he could not resolve my problem (which was well out of his control) I can honestly say if I did not come in store and make contact with Reece vodaphone would definitely be a customer down big shout out to Reece in the Basildon vodaphone branch BOCH👊🏽
6 juni 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Basildon
Hey Micheal,
Thanks for letting us know what an amazing job Reece did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Your team that work in the Vodafone…
Your team that work in the Vodafone store in Basildon are absolutely brilliant I was there yesterday for two and half hours there was a problem with my iPhone 12 mini I could not switch from 3G to 4G it took a lot of perseverance from your staff to get the problem resolved and switch my phone to 4G.
I cannot thank them enough for resolving the problem.
24 mei 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Basildon
Hey Janet,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
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