I visited Vodafone Bracknell for a SIM upgrade and was served by Dan. He was extremely helpful, friendly and professional throughout the whole process. The service was excellent, and Dan made everyt... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie36 Braccan Walk, RG12 1BE Bracknell, GB
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Lees wat reviewers zeggen
Nancy was really helpful and went through a few options with me as I am switching from an Android to an iPhone. She has helped put my mind at rest and thd order process was really easy!
Bedrijf heeft geantwoord
We had such a great experience with Lee when getting a SIM card for my daughter’s first ever phone. He made the whole experience really personal and exciting for her, which made such a difference... Toon meer
Bedrijf heeft geantwoord
Joshua helped my partner and I start 2 new contracts. He was exceptionally helpful. Called our old supplier to clarify an account problem. No hard sell just great advice and made everything very easy.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- Internetaanbieder
- Mobiele telefoon winkel
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - Bracknell The Lexicon
Geschreven door het bedrijf
Contactgegevens
36 Braccan Walk, RG12 1BE, Bracknell, Verenigd Koninkrijk
5,0
Uitstekend
843 reviews
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Stuart was very friendly and helpful
Stuart was very friendly and helpful! Would recommend
19 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Bracknell The Lexicon
"Hey Tom,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Josh was absolutely phenomenal
Josh was absolutely phenomenal, gave me an amazing deal on mobile phone and home broadband. Even assuaged my fears when I panicked that I'd taken out a contract that was too expensive for me. Superb customer service! Well-done Josh, well done Vodafone!
19 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Bracknell The Lexicon
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Outstanding Customer Service from Iyanu
I would like to take a moment to recognize and sincerely thank Iyanu for providing one of the best customer service experiences I have ever received from Vodafone.
From the very beginning, Iyanu demonstrated an exceptional level of professionalism, knowledge, patience, and genuine care. In a time when outstanding customer service can be difficult to find, Iyanu went above and beyond every expectation and turned what could have been a stressful experience into an incredibly positive one.
What impressed me most was Ianu's ability to listen carefully and fully understand my situation before offering solutions. Rather than rushing through the conversation or providing generic responses, Iyanu took the time to explain everything clearly, answer every question thoroughly, and ensure I felt confident and informed throughout the entire process. Every interaction felt personal, respectful, and focused on finding the best possible outcome for me as a customer.
Iyanu displayed an impressive depth of knowledge regarding Vodafone's services, products, policies, and procedures. Any concerns I had were addressed quickly and accurately, and I never felt like I was being passed from one person to another or left without answers. It was clear that Ianu genuinely cared about resolving my issue rather than simply completing a task.
What truly sets Ianu apart is their attitude and commitment to customer satisfaction. Throughout our interaction, they remained friendly, courteous, positive, and professional. Even when dealing with more complex matters, Ianu remained calm, patient, and solution-oriented. They communicated clearly, kept me updated, and made sure I understood every step of the process.
The level of dedication shown was exceptional. Iyanu took ownership of my concerns, followed through on commitments, and ensured everything was handled properly from start to finish. It is rare to encounter someone who combines technical expertise with such outstanding interpersonal skills, yet Ianu does both effortlessly.
Employees like Iyanu are a tremendous asset to Vodafone. Their commitment to excellence reflects incredibly well on the company and reinforces customer trust and loyalty. Thanks to the support I received, my overall impression of Vodafone has been significantly strengthened.
I believe exceptional service deserves recognition, and I cannot praise Iyanu highly enough. They exemplify what world-class customer service should look like: knowledgeable, efficient, professional, empathetic, reliable, and genuinely dedicated to helping customers.
Thank you, Iyanu, for your hard work, patience, and commitment to delivering such an outstanding experience. Vodafone is fortunate to have someone of your calibre representing the company. I hope your efforts receive the recognition they deserve, as you have made a lasting positive impression and set a benchmark for customer service excellence.
Five stars is not enough to reflect the quality of service I received. I would wholeheartedly recommend Vodafone support based on my experience with Iyanu and I am extremely grateful for all the assistance provided.
⭐⭐⭐⭐⭐
19 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Bracknell The Lexicon
Hey Tobias,
Thanks for the lovely review and fantastic support for Iyanu. It's always nice to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Helped me with my sim card
Helped me with my sim card, great job from Josh
19 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Bracknell The Lexicon
Hey Jason,
Thanks for the lovely review and fantastic support for Josh.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Josh was extremely helpful and…
Josh was extremely helpful and informative and stayed until 7.20pm to ensure that I knew exactly how to use my phone. He is a credit to your company and holds good working values.
18 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Bracknell The Lexicon
Hey Caroline,
Thanks for the lovely review and fantastic support for Josh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very helpfull and a lovely peron to…
Very helpfull and a lovely peron to talk to
18 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Bracknell The Lexicon
Hey Thor,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Natalie service was very good and polite
Natalie service was very good and polite
17 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Bracknell The Lexicon
Hey Ron,
Thanks for the lovely review and fantastic support for Natalie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Top marks
Josh was amazing in store. Helped with my battery issue and gave me a bunch of recommendations on how to manage it in the future. Checked my account to make sure I was paying the right amounts and offered me an appointment to come back if needed
15 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Bracknell The Lexicon
Hey James,
Thanks for the lovely review and fantastic support for Josh. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Natalie was very helpful and helped me…
Natalie was very helpful and helped me get a better deal very patient
14 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Bracknell The Lexicon
Hey Sarah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Stuart was lovely ..
Stuart was lovely ... great customer service and sirtedvoutvour issue and new up grade...thank you .
14 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Bracknell The Lexicon
Hey Kirsty,
Thanks for the lovely review and fantastic support for Stuart.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hin was a great help on the Bracknell…
Hin was a great help on the Bracknell branch, resolved our concerns quickly and efficiently!
13 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Bracknell The Lexicon
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Stuart was very helpful and was great.
13 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Bracknell The Lexicon
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Hin is very helpful
13 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Bracknell The Lexicon
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Kim - Vodafone Bracknell
I would like to thank Kim from the Vodafone Bracknell store for fixing my eSIM issue. It took him a short period of time to move the eSIM to my new phone. Two Customer Support Agents were not very helpful.
Thanks once again.
10 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Bracknell The Lexicon
Hey Wayne,
Thanks for the lovely review and fantastic support for Kim.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hin is amazing
Hin is amazing, I’ll stay with Vodafone coz he’s here
8 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Bracknell The Lexicon
Hi Lu, thank you so much for your wonderful review and the amazing support you’ve shown for Hin, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Absolutely amazing experience with Kim…
Absolutely amazing experience with Kim from Bracknell- got everything I needed and more. Was felt like a valued long term customer
7 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Bracknell The Lexicon
Hey Alexander,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Antwoord van Vodafone UK - Bracknell The Lexicon
Hey Joseph,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hin is very helpful for us
7 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Bracknell The Lexicon
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Stuart was perfect and yet again sorted…
Stuart was perfect and yet again sorted myself and family out. This is why we come to a store! Top rate customer service
6 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Bracknell The Lexicon
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Upgrade
We came in to the Bracknell store to upgrade my wife’s phone. Stuart, the store manager helped us to decide on the ideal phone. He was very polite, knowledgeable and professional. We will definitely be coming back to the store in future.
5 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Bracknell The Lexicon
Hey Matthew,
Thanks for the lovely review and fantastic support for Stuart.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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