Jamie was extremely professional, understanding, determined to fix the problem and he did. I had left Vodafone last November after 40 years with them. I went to EE and had a nightmare. They fre... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie28 George Yard, CM7 1RB Braintree, GB
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Lees wat reviewers zeggen
Jamie assisted us with a phone upgrade. He is very pleasant, knowledgeable and informative and made the process very quick and straightforward with his efficiency. We have always had good service fro... Toon meer
Bedrijf heeft geantwoord
Great service in store. Jamie was very knowledgeable, friendly and helpful. Would definitely recommend this store to anyone wanting a new mobile phone or broadband.
Bedrijf heeft geantwoord
Jamie in the Braintree store was amazing, made me feel relaxed and explained everything in English and did not make me feel silly that I am a technophobe
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- Internetaanbieder
- Mobiele telefoon winkel
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - Braintree
Geschreven door het bedrijf
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contactgegevens
28 George Yard, CM7 1RB, Braintree, Verenigd Koninkrijk
4,9
Uitstekend
179 reviews
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Amazing and friendly
Came into store and Jamie was really helpful and couldn’t do enough for us. Thank you
7 juni 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Braintree
Hi Ed.
We're happy to hear that you had such a positive experience in our store.
Thanks,
Vodafone Social Media Team
Ryan was absolutely amazing and so…
Ryan was absolutely amazing and so helpful! Wish I had come in to the Braintree shop sooner!
6 juni 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Braintree
Hi Jodie, we are ecstatic to hear about your fantastic recent experience. It's great to hear Ryan was so helpful. Thank you for your 5 star feedback.
Thanks,
Vodafone Social Media Team
Jamie was brilliant and extremely…
Jamie was brilliant and extremely helpful. He advised us with a plan that would suit our needs. He has been brilliant everytime we have dealt him myself, my daughter and my mum have all had fantastic service from him regarding phones and broadband
1 juni 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Braintree
Hey Vikki,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Visited Braintree Store and was…
Visited Braintree Store and was assisted by Ryan who was amazing. Explained everything clearly and had a good understanding of what I needed and got. Thanks Ryan 👍🏻
24 mei 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Braintree
Hey Amy,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I was helped by Ryan who was excellent…
I was helped by Ryan who was excellent at keeping me calm over the thought of not having a phone due to dodgy charger point. Was due an upgrade and Ryan helped me find the right phone for me. Thank you so much for your excellent customer service 😀
13 mei 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Braintree
Hey Con,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer service
Great customer service from Alex today. Very knowledgable and thorough. Would recommend.
12 mei 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Braintree
Hey Laura,
Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
They couldn't be bothered.
It got worse. The mobile was found to be ready after all, but when I got home and opened the box, someone had slung in the wrong kind of charger. I give up. The contract is getting cancelled. Who takes all that money and sets up a contract then supplies the wrong items? Well, it happens, but the level of argument from the team recommended by the response below is off the scale. No, they couldn't look up the details of the phone and simply send me a proper charger. It's a poor outlook in the event of more issues.
***
Everything happened quickly after Vodafone responded (below). Whereas the customer services adviser had said I couldn't collect the phone until tomorrow, suddenly a message came - it was ready after all. Having seen the laconic attitude in the Braintree store twice this week, I'd guess they simply couldn't be bothered to arrange collection today. Not until they got chased following my TP comments.
***
I'm waiting for a new phone which was promised for today. No text has arrived, and clearly, it isn't ready to collect. A call to customer services got me an email address and I sent a message, to which no one has responded from the shop in Braintree. Then a demand to fill in a survey arrived. The customer service assistant then called me, to urge me to fill it in. I explained, I had deleted it since the process was not complete, and she made me feel guilty. I suggested she might resubmit it but she was dismayed and said she could not. This isn't my fault. All I want is the proper service, which I was promised on Wednesday.
2 mei 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Braintree
Hey there,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Ryan was extra helpful and polite and…
Ryan was extra helpful and polite and very informative
2 mei 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Braintree
Hey Donna,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sorted my enquiry very promptly
Sorted my enquiry very promptly. Very pleased with Jamie’s help found him very professional and polite
9 april 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Braintree
Hey Sue,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Absolutely fantastic service
Absolutely fantastic service, Ryan went above and beyond and was very helpful throughout, would highly recommend
7 april 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Braintree
Hey Jevan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I had a great experience today in Braintree
I had a great experience today in store. Ryan was very helpful. He explained things well and could answer all my questions with a smile on his face. A lovely, friendly, helpful experience.
5 april 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Braintree
Hi Jessica,
We really appreciate your wonderful review and the amazing support for Ryan.
If you ever need assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.
Thank you,
Vodafone Social Media Team
Very helpful and informative service…
Very helpful and informative service provided by Ryan and happy with the package offered.
4 april 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Braintree
Hey Matthew,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ryan done a fantastic job of sorting…
Ryan done a fantastic job of sorting out my phone and watch.
2 april 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Braintree
Hey Bernie,
Glad to hear about your experience! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent customer service
Excellent customer service. Very happy with the service today. Will recommend!
2 april 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Braintree
Hey Jennifer,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ryan made my experience of choosing a…
Ryan made my experience of choosing a new phone very enjoyable by explaining all the features and best options that would work for me. Great service 5 stars
22 maart 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Braintree
Hello Brett,
It's great to hear about the positive experience which you've had with Ryan. Thanks for taking the time to write in a review about the service you received.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
excellent customer service from Ryan
excellent customer service from Ryan. Thankyou
19 maart 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Braintree
Hi Brooke,
This is a great review for Ryan. Thanks for sharing your feedback. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Ryan helped me and my wife
Ryan helped me and my wife. He was so helpful and helped us get the best deal.
11 maart 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Braintree
Hi John,
Thank you for your review for Ryan. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Great experience
Great experience, Jamie was absolutely brilliant, thank you for all your help.
23 februari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Braintree
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
Manager has a major attitude problem
The manager (I think) at the Braintree store has a major attitude problem and spoke down to me on both visits. I asked him if he had a problem with me and rather than diffusing the situation decided to argue back and tell me that I ignored him on my first visit when he said hello - so clearly he did have a problem with me! He was actually busy serving when I first visited and is full of it. I've always found Vodafone an excellent company but I might have to take my money elsewhere as I can't get over how unprofessional, rude and generally difficult the staff at this store have been. I had ordered a phone to collect at the store but he refused to do the simplest of things to help me, like look for the order status online - just as his colleague had done the day before - clearly it could be done, he was just trying to be difficult and refused!
20 februari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Braintree
Hey Matthew,
It's disappointing to hear that you're unhappy with the service provided in our Braintree Store. If there is anything in particular that you need help with, or would like us to look into for you, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service
Jamie was brilliant , friendly and professional. Jamie helped me with all my questions and issues .
10/10
Fantastic service
15 februari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Braintree
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
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