Vodafone UK - Bromley Glades Reviews 

Mikey was very helpful and told what I needed to know. I felt he listened and responded to what I was asking for. He also spent time chatting which made the experience a lot better. Far better than the Tobi experience I had earlier in the day.

I needed help getting a new SIM for my phone . This was a simply faultless experience. Mikey made this so easy and sorted everything out for me quickly and easily.

I had the pleasure of speaking to the store manager Junior (Jr) in relation to a query I had with my newly opened contract. Junior kindly called customer services on my behalf to find the problem. He showed, kindness, professionalism, patience & knowledge to help me resolve the issue. Junior said he will call me after the bank holiday to follow up the query as he had to submit a form to another team. He is a man of his word as he called me as agreed with the news that the issue has been rectified. Junior is an asset to the Vodafone brand but also is a great leader due to his approach in helping me deal with my query but also when assisting his staff. He is very attentive and shows great passion for customer service in his store which also shows by the way his staff fantastically deal with customers. Thank you once again for your help and respect for your understanding!

Reeanna gave me the best service, even though the store was having system issues, she reassured me I’d get the best deal am made sure I had an great experience with vodafone

Would like to make this very clear. Vodafone Bromley glades store is by far the most competent, knowledgable store I have been to since joining Vodafone back in early 2000’s not only did the manager ( I think his name is Julian or junior ) solved my issue with 4g.He managed to get me home broadband for my shop ( that Vodafone customer service ) told me I can’t have. 10/10

I ordered a new phone and screen protector to be collected at the Bromley branch. When I got there, one of their employees - Ben - checked my details and gave me my phone. I told him that I also ordered a screen protector for the phone as well. Ben checked my details and said that the SAFE screen protector A54 5G (220768) is not at the store and would be sent to my house for some reason? Even though I specifically ordered my items to be collected at the store as I am away from home and the text confirmation message I received after placing the order specified that my phone (and all of the other included items in the order) would be available to collect in the store, once the order is ready. The employee - Ben - told me that the computer he was working on did not give him a prompt to scan the screen protector and because of this he cannot release it to me. So I wasn't given a screen protector. Just a phone. Ben told me to contact customer service on my own, which is apparently the only way to resolve this issue. The Vodafone customer service phone number is an automated service which told me to go on the Vodafone website if I have issues with my delivery. Their help page and AI assistant TOBI was not working, so I could not ask for help via chat either. I had to call the complaints line - that was the only way to speak to an actual person at Vodafone. I spoke to a representative with their complaints team and had to spend over an hour on hold, going back and forth until I was able to get a refund for my screen protector which I will now have to buy with some other retailer. The complaints team wanted me to go back to the Bromley store to pick up the screen protector OR to cancel my entire order AND my phone (which I had already opened, unpacked and charged by this time) which I would also have to return to the Bromley store. Neither of those options was at all acceptable to me as I am staying in Sidcup and getting to Bromley is really inconvenient and time consuming. I took time out of my day to collect my order in person only to have missing items, and then I was expected to track down the missing items, cancel the missing items AND get a refund on my own. Neither of which was easy or straightforward. This was a horrible, atrocious experience. How can you mess up an in-store pick up to this degree. I am angry and frustrated.

I am so happy with the experience I had. I initially went to the Croydon branch and it was one of the worst experiences I have ever had. I started to question wether I wanted to continue with changing over to vodaphone until I decided to try one last time In Bromley. As soon as I stepped foot into the store I was approached by one of the managers Drae. He was very helpful and gave me all the information I needed when deciding what plan to have. As a new customer to vodaphone it’s very important for me to speak with someone who knows what they’re talking about and can give me the best advice so I can choose a plan that works for me. Drae was able to do this whilst the store was very busy and was still able to give me a 5 star service whilst multitasking with other customers. I was extremely impressed by the level of service I received. His team were also very helpful and remained very professional whilst creating a nice helpful environment . I’ve already recommended this store to my family and friends. I am confident with all the information I received and feel very happy to now be a vodaphone customer!