Miles and brandon were amazing in getting a new phone sorted for me and Richard was amazing and determined ti make sure it was all set up correctly despite all the issues we ran into Couldn’t have a... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit SU23 , Arc Shopping Centre, IP33 3AA Bury St Edmunds, GB
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Lees wat reviewers zeggen
I took my old phone into the shop and discussed options with Brandon. He went through several options based on my recorded use over the past 20 years or more. He determined that I didn’t need a lot... Toon meer
Bedrijf heeft geantwoord
Richard gave clear information upon which we were able to make decisions. He was polite and professional in his delivery of customer service.
Bedrijf heeft geantwoord
Rob was very patient explained everything that was being done clearly. Went through the different options to see what would suit myself. All other staff - Richard, Brandon and Dan - where also extrem... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- ook in
- Internetaanbieder
- Mobiele telefoon winkel
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - Bury St Edmunds
Geschreven door het bedrijf
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contactgegevens
Unit SU23 , Arc Shopping Centre, IP33 3AA, Bury St Edmunds, Verenigd Koninkrijk
4,9
Uitstekend
269 reviews
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Excellent service from Jon
Excellent service from Jon. Knows his product and service inside out.
10 juni 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Bury St Edmunds
Hi Nick. Thank you for your review for Jon. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Extraordinary service
John was extraordinarily friendly, helpful and made me feel at ease purchasing a new broadband package and even managed to get me to switch mobile providers as added bonus!
8 juni 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Bury St Edmunds
Hi Lisa,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
John was excellent even for an O2…
John was excellent even for an O2 customer
8 juni 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Bury St Edmunds
Hi Andrew,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Very pleasant
Very pleasant, knowledgeable and helpful advisor called John
7 juni 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Bury St Edmunds
Hi Andy,
Thanks for the positive feedback!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
John was absolutely superb throughout…
John was absolutely superb throughout our whole experience, he was very knowledgeable and his charisma and wit made our day!
29 mei 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Bury St Edmunds
Hi George. Thank you for your review for John. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The salesman was extremely helpful and…
The salesman was extremely helpful and very knowledgeable
11 mei 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Bury St Edmunds
Hi, It's great to see one of our team being able to help.
Thanks for your awesome feedback, The Vodafone Social Media Team
John was so helpful ..awesome work
8 mei 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Bury St Edmunds
Hi Jean. Thank you for your review for John. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very good service definitely recommend
Very good service definitely recommend. John will help you with all that issues
26 april 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Bury St Edmunds
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
John managed to setup and transfer my…
John managed to setup and transfer my data to my new iPhone when even Apple Store around the corner failed
25 april 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Bury St Edmunds
Hi Cameron,
We're glad you got your issue sorted! Thanks for taking the time to highlight what a positive experience you had with John.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Nichole is a total star
Nichole is a total star !
Found out my requirements to give me the right /appropriate contract . Advised me about phone cleanliness , plus walked the talk too ….
Fine exhibition of good customer service .
Thankyou Simon Heather
5 april 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Bury St Edmunds
Hey Simon,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Very very good
Very very good. John helped with changing my Google to UK profiles
25 maart 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Bury St Edmunds
Hi J A K,
Thanks for sharing this review for John.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Excellent service
Excellent service
Patient and knowledgeable
16 maart 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Bury St Edmunds
Hello Susan,
We really appreciate you taking the time to share this great feedback with us! We're delighted you had a brilliant experience.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Tom was professional calm and helpful
Tom was professional calm and helpful. He did not make me feel rushed. He answered all my questions. Very good service thank you.
11 maart 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Bury St Edmunds
Hi Yvonne,
It's lovely to see you had such a positive experience with Tom. This is absolutely what we aim for! Thanks, Vodafone Social Media Team
No mobile data
For the past 4 days I had been having problems my mobile data would not connect. I had phoned Vodafone and visited the shop yesterday thurs7th March. Where a new sim card was put in and I was told that it may take 24 hours to connect.
By 4.30 today I still had no data so I visited the shop again Richard was so helpful he did all the usual tests I was in the shop way past closing when I mentioned this to Richard he said these things happen. I can't thank him enough for his help. He wasn't going to let me leave without my issue being fixed.
8 maart 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Bury St Edmunds
Thanks for your awesome feedback Carrie! It's really great to see Richard went above and beyond to get your issues sorted!
All the best, The Vodafone Social Media team
Tom is a lovely guy gives you as much…
Tom is a lovely guy gives you as much time as you need and is always willing to help at every opportunity
1 maart 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Bury St Edmunds
Hey Amanda,
Thanks for letting us know what an amazing job Tom did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Very professional and competent member…
Very professional and competent member of Staff!!!
Big THANK YOU, for your help!
Blazej
Customer
17 februari 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Bury St Edmunds
Hi Blazej,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
John thank you so much for your help…
John thank you so much for your help and advice... John is my goto advisor
13 februari 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Bury St Edmunds
Hey Sheila,
We're pleased to hear your feedback, thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Tom made it great
Tom made it great. Our accounts were a real muddle. He was calm. Friendly. And understood our needs help us out so much as two out of the four that visited Tom today are hopless on technology...he was brilliant
11 februari 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Bury St Edmunds
Hi Wendy,
Thank you for taking the time to leave your feedback about your experience in store with Tom. We're glad you received a great service!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Customer service from him was not as it…
Customer service from him was not as it was earlier in the week hence the good review
Went to collect second phone, ended up having to transfer everything across even after he asked me to leave it with him and advised it was all complete on collection!! Very disappointed to say the least!
10 februari 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Bury St Edmunds
Hi there,
Thank you for taking the time to share your feedback with us, it really helps us improve in the future.
We'd love to help! Please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Tom was amazing
Tom was amazing! It’s wonderful to have someone who takes away the pain!
Please remind him about u3a
7 februari 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Bury St Edmunds
Hi Jessica,
Thanks for taking your time to leave this review for Tom.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
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