Joe and George were extremely helpful in laying out options for an iPhone upgrade, transferring data and briefing on selected phone, remaining calm and coherent in what turned out to be a busy day at... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie3 The Parade, CT1 2JL Canterbury, GB
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Lees wat reviewers zeggen
From the moment we entered the store until we left we were treat with respectful and friendly service. The level of expertise and genuine desire to provide what we needed was amazing and gave us an... Toon meer
Bedrijf heeft geantwoord
We were seen by Joe who I believe is the store manager. Throughout our time there we found Joe to be very professional and informative and very knowledgeable. We were given multiple options for our ne... Toon meer
Bedrijf heeft geantwoord
I had a fantastic experience at the Vodafone Canterbury store recently. I was served by Tom, who was incredibly helpful and knowledgeable, making the whole process of upgrading my phone completely sea... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- Internetaanbieder
- Mobiele telefoon winkel
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - Canterbury
Geschreven door het bedrijf
Contactgegevens
3 The Parade, CT1 2JL, Canterbury, Verenigd Koninkrijk
4,9
Uitstekend
270 reviews
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Tom and Joe absolute stars
I had a fantastic experience at the Vodafone Canterbury store recently. I was served by Tom, who was incredibly helpful and knowledgeable, making the whole process of upgrading my phone completely seamless. The store manager, Joe, also checked in to make sure everything was going smoothly. It’s rare to get such genuine, friendly customer service these days. Highly recommend this store!
30 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Canterbury
Hey Terry,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I received excellent service at…
I received excellent service at Vodafone today. I kept several members of staff here very late sorting out my new contract - and not only did they do this efficiently and calmly they did not make me feel guilty about this! I am really impressed with their service and attitude - it was very impressive. As a result I have signed up for 3 new contracts and 2 new phones. The main member of staff helping me was Riya - and George the manager. Joe was also here! And late home.
30 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Canterbury
Hey Mrs A McIlroy,
Thanks for the lovely review and fantastic support for Riya, George, Manager and Joe. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
George has been incredibly patient with…
George has been incredibly patient with me this was a very important thing for me not only changing my phone but loosing my mum and maybe precious photos made me very anxious and George had spent all afternoon making sure everything I needed on my new phone and my photos transfered thank you so much George you are a star
23 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Canterbury
Hey Tracey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
We found Joe very helpful
We found Joe very helpful, great explanations, polite and excellent service.
19 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Canterbury
Hey Ylber,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jo the store manager listened to me and…
Jo the store manager listened to me and wanted i wanted/needed and has bascially done that for. Not pushy but got got a contract out of me becausr of how he was. Was respectful explained things and most importantly gave eye contact.
14 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Canterbury
Hey Edward,
Thanks for the lovely review and fantastic support for Jo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tom was amazing
Tom was amazing. He answered all our questions and worked through everything as quickly as your system would allow.
Very friendly but not too friendly.
I’d have given him a tip but I didn’t think you would like that and he could probably not have accepted. He is doing your company proud. You are lucky to have him!
4 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Canterbury
Hey William,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Really not helpful staff
Really not helpful staff. Went in to discuss my sim plan and what the process is to cancel and was just told I can cancel from X date and no offer to look into anything for me or aid. Also discussed that im looking to buy a smart watch and was just told to go online as did not have in store... again no offer to look into options or whats available at all...better to go to the Dover store as always friendly there and happy to help!
30 mei 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Canterbury
Hi there 👋
We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback.
This isn’t the level of service we aim to provide, and we understand how frustrating it must have been not to receive the support and guidance you were looking for. Your comments about both your visit and the lack of assistance will be taken seriously and shared with the relevant teams.
It’s great to hear that you’ve had positive experiences with the Dover store, and we’ll certainly use this feedback to help improve consistency across all locations 👍
If you’d like us to look into your plan or smartwatch options further, , please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Class A Customer Service
I came into the Store to get in Person Help with switching from Pay as you go to a Contract. Riya was very helpful this Morning, explained everything in detail and was very kind! Can only recommend!
30 mei 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Canterbury
Hey Ina,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tom Canterbury branch served my husband…
Tom Canterbury branch served my husband David Rockall Tuesday last week when he bought a new iphone.Tom was very, very helpful and showed him loads of different things.Spent a lot of time helping him.Thank you so much, Tom.We really appreciate your help.
26 mei 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Canterbury
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great store
The whole staff at the store were incredibly polite and knowledgable. Whilst in the store I saw how caring and compassionate Tom was to a customer. Both Tom and Poojan helped me set up my new device, and were very patient and helpful. I apologise, there was another staff member that I would like to commend but I have forgotten his name. Please ensure that he is also recognised. Riya as before was lovely to deal with. The Canterbury store is a great store, with brilliant staff. Thank you
14 mei 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Canterbury
Hey Laura,
Thanks for the lovely review and fantastic support for Tom Riya and Poojan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Excellent Customer Service.
Riya was incredibly helpful, polite and knowledgeable. Nothing was too much trouble for her. She was an absolute pleasure to be served by. All the staff in store were great too. Both my phone contract and broadband were sorted out in this visit easily and without stress. Thank you very much. Would highly recommend visiting this store.
11 mei 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Canterbury
Hey laura,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Riya.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Riya ,she explained things really good.
Riya ,she explained things really good.
Overall good experience.
5 mei 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Canterbury
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thanks to Joe at Vodafone Canterbury…
Thanks to Joe at Vodafone Canterbury city center we have solved all our issues quickly. Thanks Vodafone for hiring such a talented, multi tasking person.
1 mei 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Canterbury
Hey Zeta,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Thank to Tom for good explanation and…
Thank to Tom for good explanation and advice . Great service .
1 mei 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Canterbury
Hey Chris,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jo was excellent
Jo was excellent, explained everything really well and managed to answer all our questions.
Great member of staff
30 april 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Canterbury
Hey Michelle,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Patient expert help to make my own (and the right) decision
Joe helped me work through the options for a new Sim only contract and a phone plus Sim contract. All very confusing for me, but with Joe’s expert, patient help I was able to make a choice that absolutely met my requirements. I left the shop happy with my decision, having felt unpressured, and supported. I would recommend this store and Joe 100%
20 april 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Canterbury
Hey Richard,
Thanks for the lovely review and fantastic support for Joe.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great Team
Great Team, took time to help me get what I wanted for a good price,
Tom and Edward were great guys
21 april 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Canterbury
Hey Matt,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Couldn’t help with my iPhone 17 Pro…
Couldn’t help with my iPhone 17 Pro Max, which turned out to be a simple issue, redirected me to the select store who focus on selling Apple, was able to help me and advised me that I have lint build up in my port, after they cleaned it out my phone works and charges, paid for their tech support to get full service and checks on my phone as a mot like service. Definitely not going to bother with Vodafone any more
1 april 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Canterbury
Hey Brett,
We’re sorry to hear about your experience and appreciate you taking the time to share this feedback. We understand how frustrating it must have been when the issue wasn’t resolved as expected during your initial interaction.
If you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Poojan was very helpful
Poojan was very helpful, clear instructions and resolved my query
20 april 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Canterbury
Hey Laurence,
Thanks for the lovely review and fantastic support for Poojan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The staff at Vodafone Canterbury are…
The staff at Vodafone Canterbury are really helpful and sorted my out straight away.
7 april 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Canterbury
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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