Liam was extremely helpful in trying to sort out the pop ups on my phone which was stopping me from using it plus we looked at costs for broadband and he has saved me money so a productive visit
Bedrijf heeft geantwoord
Locatie
Wijzig locatie152 High Street, GL50 1EN Cheltenham, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Great service from Luther who helped me when my 5g router was damaged. Very kind and patient and got me back online that afternoon.
Bedrijf heeft geantwoord
Popped into the store to look around and ended up switching my contract to Vodafone! Arun helped me with saving money on my new plan compared to my recent contract and even convinced me about getting... Toon meer
Bedrijf heeft geantwoord
Izzy was very friendly and informative! Helped me out with my limited knowledge of the subject
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- ook in
- Internetaanbieder
- Mobiele telefoon winkel
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - Cheltenham
Geschreven door het bedrijf
Contactgegevens
152 High Street, GL50 1EN, Cheltenham, Verenigd Koninkrijk
4,9
Uitstekend
430 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Arun absolutely sorted me out quick and…
Arun absolutely sorted me out quick and easy!
7 januari 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Cheltenham
Hey Martin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
New sim and WiFi
Alex has done a fantastic job of explaining how we could save money by switching to Vodafone for broadband and cellular phones. Scott Jones
5 januari 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Cheltenham
Hey Scott,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Azad explained all the different mobile…
Azad explained all the different mobile packages patiently and provided me excellent customer service
24 december 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Cheltenham
Hey Margaret,
Thanks for the lovely review and fantastic support for Azad.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Alex was very patient at explaining…
Alex was very patient at explaining each of the different broadband packages available at Vodafone
10 december 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Cheltenham
Hey Sunia,
Thanks for the lovely review and fantastic support for, Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Great customer service - Luther
Luther. What an amazing sales guy and a credit to the company. So dedicated to great customer Service. Thanks Luther, you helped me so much today when I was at my wits end. A superstar!
3 december 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Cheltenham
Hey Nadia,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Azad helped me select a great package…
Azad helped me select a great package for my broadband taking me through each step
2 december 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Cheltenham
Hey Jane,
Thanks for the lovely review and fantastic support for Azad.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Arun Amazing customer service very…
Arun Amazing customer service very helpful and was able to give us lots of discounts
2 december 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Cheltenham
Hey Donna,
Thanks for the lovely review and fantastic support for Arun.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Shan set up my new device today
Shan set up my new device today, thank you. :)
20 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Cheltenham
Hi, We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Thank you luther for advising me the…
Thank you luther for advising me the best deal and saving me money
14 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Cheltenham
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Alex helped me massively with my…
Alex helped me massively with my account, I need things explaining a few times. He was very patient
10 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Cheltenham
Hi. We're happy to hear that our team member was able to help you with your account and provide patient explanations. We appreciate your positive feedback and thank you for sharing. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Alex once again helped us with new…
Alex once again helped us with new phones
6 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Cheltenham
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Azad was pateint and helped me select…
Azad was pateint and helped me select my new phone really well
3 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Cheltenham
Hi. We're happy to hear that you had a great experience and that our team was helpful in guiding you through the selection process. Thanks for your feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Arun was fantastic helping me with some…
Arun was fantastic helping me with some great deals for my daughters and broadband! So clear and a huge help - great customer service!
1 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Cheltenham
Hi. We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Had a good experience with Luther…
Had a good experience with Luther today. Excellent costumer service.
31 oktober 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Cheltenham
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
We visited Vodafone Cheltenham today to…
We visited Vodafone Cheltenham today to get a new mobile plan, and Michael helped us with it. He was super helpful, thoughtful and answered all our questions thoroughly.
10/10 would recommend this Vodafone office
23 oktober 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Cheltenham
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
-15 stars. -5 for each month of poor service.
09/11
@Cheltenham Store have tried to support but 3 full months since dropping my trade in to store and no refund as yet. Cheltenham store sent the device to the trade in team with 3 days of receipt. By all accounts my case is with the escalation team and has been for around 3 weeks now.....customer service at its best. Ive amended my rating to -15. Thats -5 for each MONTH of waiting.
Vodafone trade inResponse from Vodafone 24/10 with an offer if i need support??
As per the info, i have to go to store for the 4th time to get customer services the tracking number for the parcel??
Im the customer and im resolving??
Can you apply a minus star rating on trust pilot!!
Account Number: 10029082**
Upgraded to a new device on 05/08/25
Handed in trade in phone to Cheltenham vodafone store 09/08.
10 weeks later, phone cannot be located.
Phone on Chelt store system as received.
Trade in team not received.
Customer sat in the middle of,
go back to store.....
Store....we cant do anymore...ring customer service.
Advised trade in value of £450 - still no credit on my account while vodafone (10 weeks!!) still argue who the responsibility sits with.
In the meantime I keep getting payment reminders for the device plan that would have been settled off 10 weeks and a a credit due to me on top...
Shambles
10 augustus 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Cheltenham
We appreciate you bringing this to our attention, please be assured that this is not the level of service we aim to provide to our customers. I sincerely apologize for the difficulties you have encountered with our service, and I truly regret the inconvenience caused. Please edit the review to remove any account numbers or references.
If you do need any support please contact our dedicated team that can be reached by calling 0333 304 0191 or via live chat here - https://vodafone.uk/2aDQ1gh. You can also come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks, Vodafone Social Media Team
Shanique was excellent
Shanique was excellent, very friendly and professional. Gave me an amazing deal for my phone plan :)
22 oktober 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Cheltenham
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Called in Monday PM I had an ongoing…
Called in Monday PM I had an ongoing issue with calls Alex sorted within minutes
20 oktober 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Cheltenham
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Helpful and speedy
Alex helped me with a sim upgrade, my phone is still working well so will wait for sales later on in the year, good advice
9 oktober 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Cheltenham
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Had a moving query
Had a moving query, Luther was incredibly helpful, answered all queries and set everything up for new property. Professional and friendly, all sorted smoothly.
13 oktober 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Cheltenham
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.