I got a new phone from Steven and his service was amazing he was really welcoming and helpful he help me get a deal best suited for me
Bedrijf heeft geantwoord
Locatie
Wijzig locatie3 New Gate Row, Grosvenor Centre, CH1 1EE Chester, GB
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Lees wat reviewers zeggen
Steven was absolutely fantastic with my 87-year-old mother. He was incredibly patient, kind and respectful throughout, taking the time to make sure she had all the right information and fully understo... Toon meer
Bedrijf heeft geantwoord
I had a very bad experience setting my broadband at home up, Steven was so helpful in all the beaurocratic work (as it's impossibile to do anything by phone) , I got my compensation and will be... Toon meer
Bedrijf heeft geantwoord
Myself and my sister wanted a basic mobile phone for our elderly friend as we could not get hold of her at times due to an old land line that wasn't reliable, she was worried that due.to her not bei... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- ook in
- Internetaanbieder
- Mobiele telefoon winkel
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - Chester Grosvenor Centre
Geschreven door het bedrijf
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contactgegevens
3 New Gate Row, Grosvenor Centre, CH1 1EE, Chester, Verenigd Koninkrijk
4,9
Uitstekend
288 reviews
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He was so kind & worked until the…
He was so kind & worked until the problem was sorted.
5 april 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Chester Grosvenor Centre
Hey Maureen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Helpful, friendly, proactive!
Absolutely fantastic service from this team. Never used Vodaphone before but went in with a quite obscure requirement that their network was best placed to serve. Terri, the Store Manager, found the best way to make it happen quickly, easily, knowledgeably, and in the most affordable way. She then very patiently and proactively helped me through all the relevant set up until I was comfortable I had all I needed and was ready to go. Would absolutely recommend this branch. If all Vodaphone experiences are like this, I may need to consider switching my main contract to them.
1 april 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Chester Grosvenor Centre
Hey there,
This is great to hear! We really appreciate the feedback. It brings us great joy to know Terri was able to help you out seamlessly.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful
Very helpful, showed time and patience with me especially a slow learner many thanks
31 maart 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Chester Grosvenor Centre
Hey Stewart,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Absolutely top notch
Absolutely top notch! John & kerry were extremely helpful, patient & conciderate problem solving and helping me upgrade. Wonderful experience
17 maart 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Chester Grosvenor Centre
Hello Val,
It's great to hear about the positive experience which you've had with John and Kerry. Thanks for taking the time to write in a review about the service you received.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Friendly, helpful staff
Jon helped me in store today, sorted everything out easily and quickly, was friendly and very helpful. Thanks 😊
17 maart 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Chester Grosvenor Centre
Hi Erica,
Thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Chester
We have just visited the Chester store. Terri was fantastic and very patient. Had 4 contracts to sort and broad band and she made us feel at ease and explained everything and did not feel any pressure.
Very welcoming and helpful will definitely recommend
15 maart 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Chester Grosvenor Centre
Hi there,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Thank you Ryan!
After having weeks of frustration I came into Chester Vodafone and got assured by a man called Ryan. He was amazing. He gave a funny, genuine and extremely helpful conversation to setting me up for a new phone contract. He answered all my questions and more and I’m very thankful for his help. An overall great experience and an amazing asset to your team. I’m excited to use the new phone.
10 maart 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Chester Grosvenor Centre
Hello,
It's great to hear about the positive experience which you received in store from Ryan, and we appreciate you taking the time to leave a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Stunning service always delivered.
I live in Warrington but make the 45 minute drive to Chester because of the consistently great service from both John (Manager) and Steve. Probably over the past 6 years or so, 80% of the time has been spent with Steve. I find his excellent explanations and experience suits my temperament well. As an ex Project Director on multi-million pound projects, I require exactly what Steve delivers.
5 maart 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Chester Grosvenor Centre
Hi Frank,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Excellent support and customer service
Steven who assisted us was very knowledgeable and guided us every step of the way getting us the handset to suit our needs and the best deal for both of us. He went above and beyond in helping us and gave sound advice. Would recommend him wholeheartedly.
8 maart 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Chester Grosvenor Centre
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Steve at the Chester store was…
Steve at the Chester store was fantastic today! He thoroughly guided me through my phone upgrade and made sure I left with the best deal. Perfect customer service. Thank you!
5 maart 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Chester Grosvenor Centre
HI Naomi,
Thanks for taking the time to write such a great review! We're delighted that Steve was able to find the best upgrade for you. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great store great staff
Great store great staff. Updated my contract with them and had problems with it. Steven spend a long time trying and finally sorting it out for me. Credit to him and all the staff in store. Will be back to the store when a upgrade is due.
4 maart 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Chester Grosvenor Centre
Hi Graeme,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
I have been to see Jon several times in…
I have been to see Jon several times in store, and he is extremely helpful. I hope you never close this branch.
3 maart 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Chester Grosvenor Centre
Hello Nicolette,
This is fantastic to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Was solely with phone helpful customers service…
Was so helpful customers service amazing very polite and helped me with my phone
3 maart 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Chester Grosvenor Centre
Hello Diane,
Thank you for taking the time to review and share your feedback, we appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
steve was very helpful and gave us good…
steve was very helpful and gave us good advice on which phone and data plan to take.
8 februari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Chester Grosvenor Centre
Hi Nadeem. Thank you for your review for Steve. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Despite an online error
Despite an online error, Ryan managed to resolve my issue and successfully complete my order. Very polite and helpful - great service from the Chester branch.
7 februari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Chester Grosvenor Centre
Hey Huseyin, I'm sorry to see there was a problem with your online order. But it's great to hear Ryan was able to get everything sorted for you ☺️
Thanks for your feedback, The Vodafone Social media Team
Ryan was great at the store thanks to…
Ryan was great at the store thanks to him
7 februari 2025
Review zonder uitnodiging
Renewed my contract
Renewed my contract. Very quick and easy. Very friendly and efficient member of staff.
1 februari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Chester Grosvenor Centre
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Neil
Neil was really helpful. He understood my needs and did not put any pressure on me to purchase the phone and contract
22 januari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Chester Grosvenor Centre
Hi Stuart. Thank you for your review for Neil. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Always a pleasure doing business with Steve.
Always a very friendly experience in-store. Steve is a pleasure to deal with every time and he is my go to advisor. I always recommend Steve to friends and family.
Thank you!
22 januari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Chester Grosvenor Centre
Hi. Thank you for your review for Steve. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
GO SEE ELLA
Just been into Vodafone chester with a contract query and the amazing Ella gave us the best help ever ..fantastic service ..amazing personality a credit to Vodafone
6 januari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Chester Grosvenor Centre
Hello,
It's always our aim to provide a helpful service, so it's great to hear that Ella delivered! We really appreciate you taking the time to leave feedback on your recent experience.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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