Vodafone UK - Crawley Reviews 

188
•
TrustScore 5 uit 5

4,9

1 , County Mall Shopping Centre, RH10 1ff Crawley, GB

•

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Beoordeeld met 5 van de 5 sterren

Abdi at Crawley branch was extremely helpful and professional. He helped upgrade my contract and change my service to e-sim. I will recommend him to any customer for him to help you with any query.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I went into Crawley vodafone with my husband to get his phone changed over to the Vodafone network. Ben found a plan that suited my husband's needs completely. All took a few minutes after the provid... Toon meer

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Beoordeeld met 5 van de 5 sterren

Amazing customer service from Freddy. Enquired about upgrading my iPhone, however after discussing my options with Freddy we decided I should wait until September to get the new iPhone 17 but instead... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Kishan has very excellent customer service. He loves his job and gives customers all the attention. I enjoyed the few minutes I spent at Vodafone Crawley county mall. He is indeed a valuable staff mem... Toon meer

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  • 1 , County Mall Shopping Centre, RH10 1ff, Crawley, Verenigd Koninkrijk

4,9

Uitstekend

TrustScore 5 uit 5

188 reviews

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4,9

Alle reviews

(188)

42.851 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Very helpful and reliable got what we wanted

Very helpful and reliable got what we needed done fast and efficient. Kai made sure we understood what we was doing and ran us through every process I highly recommend

30 augustus 2025
Review zonder uitnodiging
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Antwoord van Vodafone UK - Crawley

We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

My contract was up for renewal

My contract was up for renewal. I went in there to get a price on either sim only or a new handset aswell. Freddie in Crawley, County Mall was fantastic in quickly working out how much I had remaining on my handset and what the cost would look like if I upgraded. I have dealt with Freddy a number of times and he's always been friendly. Excellent service, thank you.

25 augustus 2025
Review zonder uitnodiging
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Antwoord van Vodafone UK - Crawley

We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Kai was extremely helpful

Kai was extremely helpful, talked us through the options, and found the right one for us. Thanks Kai!!

16 augustus 2025
Review zonder uitnodiging
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Antwoord van Vodafone UK - Crawley

We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your feedback, and we're so glad we could find the right fit for you.

Thanks,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Amazing staff always friendly and very…

Amazing staff always friendly and very helpful

13 augustus 2025
Review zonder uitnodiging
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Antwoord van Vodafone UK - Crawley

Hey,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Ben did an excellent job explaining the…

Ben did an excellent job explaining the product to me.

25 juli 2025
Review zonder uitnodiging
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Antwoord van Vodafone UK - Crawley

Hi Mary,

Thank you so much for your wonderful review and the amazing support you’ve shown for Ben —it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Hi was in on Saturday to do a deice…

Hi was in on Saturday to do a deice upgrade Ben was first class throughout the whole process

19 juli 2025
Review zonder uitnodiging
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Antwoord van Vodafone UK - Crawley

Hi David,

Thank you so much for your wonderful review and the amazing support you’ve shown for Ben —it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Great customer service

Great customer service; Ben was so helpful!
Had previously called up but they were not able offer what I was after.
Ben thought outside the box to get us the best possible deals.
Highly recommend.

20 juli 2025
Review zonder uitnodiging
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Antwoord van Vodafone UK - Crawley

Hey Emma,

Thanks for the lovely review and fantastic support for Ben.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Ben was a delight

Ben was a delight! He explained every detail of the new contract, and was very technical with his information.

1 juli 2025
Review zonder uitnodiging
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Antwoord van Vodafone UK - Crawley

Hey Tina,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Vodaphone Crawley

Ben Southwood provided excellent in fact exceptional customer service. On a very hot Monday he made me smile and showed great empathy for my recent loss. He made the plans clear and was incredibly helpful.

30 juni 2025
Review zonder uitnodiging
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Antwoord van Vodafone UK - Crawley

Hey Laura,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Ben.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

So where do I begin…

So where do I begin… I’m a small business owner based in West Sussex who does weekly markets and I’ve been having some issues arise recently with my phone connecting to data! Went into Vodafone Crawley and was greeted swiftly by the manager Kieron who sat me down and found the solution to my pressing issue! After he did a sim swap for me I’ve noticed an immediate improvement. Cannot thank him enough!

30 juni 2025
Review zonder uitnodiging
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Antwoord van Vodafone UK - Crawley

Hey there,

Thanks for the lovely review and fantastic support for Kieron.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Five Star Freddy🤩⭐️⭐️⭐️⭐️⭐️

Amazing customer service from Freddy. Enquired about upgrading my iPhone, however after discussing my options with Freddy we decided I should wait until September to get the new iPhone 17 but instead upgrade my sim to add EU roaming until I can get the phone I want in the near future. Big thanks to Freddy for his help!

29 juni 2025
Review zonder uitnodiging
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Antwoord van Vodafone UK - Crawley

Hey Faith,
Thanks for the lovely review and fantastic support for Freddy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

I had an issue regarding my broadband…

I had an issue regarding my broadband service, went into store and was served by Kai who initially told me there isn’t much they can do in regards to my internet, but he then sat me down, called customers service with me and helped me get someone on the phone who helped me look into the problem and find it.

Thanks for your patience Kai

28 juni 2025
Review zonder uitnodiging
Logo Vodafone UK - Crawley

Antwoord van Vodafone UK - Crawley

Hey Beth,

Thanks for the lovely review and fantastic support for Kai.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Served by Kai

Served by Kai - very friendly and efficient. I would highly recommend to everyone.

22 juni 2025
Review zonder uitnodiging
Logo Vodafone UK - Crawley

Antwoord van Vodafone UK - Crawley

Hi Alexandra. We're happy to hear that you had such a positive experience! We appreciate your kind words and are so glad that you found our service efficient and friendly.


If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Very helpful guy Noah in Crawley branch…

Very helpful guy Noah in Crawley branch (thinks that’s his name) .shame Vodafone has to charge to get your new fone up & running now. Last time it was free.

5 juni 2025
Review zonder uitnodiging
Logo Vodafone UK - Crawley

Antwoord van Vodafone UK - Crawley

Hi Sally.

We're glad you had a positive experience with a staff member at the Crawley branch.

We appreciate your feedback,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Fantastic experience from Ben

I delt with Ben at the Crawley branch and he was fantastic from start to finish, he got me a fantastic deal on my phone! Very happy!!

25 mei 2025
Review zonder uitnodiging
Logo Vodafone UK - Crawley

Antwoord van Vodafone UK - Crawley

Hey there,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Came to the Crawley branch this morning…

Came to the Crawley branch this morning looking for a new SIM only plan. Kieron was very helpful at assisting me with this.

21 mei 2025
Review zonder uitnodiging
Logo Vodafone UK - Crawley

Antwoord van Vodafone UK - Crawley

Hey Leon,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Kieran was super helpful today A*…

Kieran was super helpful today A* Service 🤌🏻

21 mei 2025
Review zonder uitnodiging
Logo Vodafone UK - Crawley

Antwoord van Vodafone UK - Crawley

Hey Sandra,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Ben was so helpful

Ben was so helpful, brought our bills down and gave us great advice.
Brilliant customer service .

18 mei 2025
Review zonder uitnodiging
Logo Vodafone UK - Crawley

Antwoord van Vodafone UK - Crawley

Hey ,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,

Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Amazing service and very helpful

Amazing service and very helpful

18 mei 2025
Review zonder uitnodiging
Logo Vodafone UK - Crawley

Antwoord van Vodafone UK - Crawley

Hey there
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Great customer service

Kai, thanks so much for the brilliant customer service!! We're very pleased with the outcomes and deals offered.

17 mei 2025
Review zonder uitnodiging
Logo Vodafone UK - Crawley

Antwoord van Vodafone UK - Crawley

Hey Smith,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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