Storm was so helpful today in sorting out my connection problems post holiday abroad when I had ensured there would be no roaming charges. Cheerful, respectful and knowledgable, Storm put a smile on m... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie66 High Street, GU1 3ES Guildford, GB
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Lees wat reviewers zeggen
Visited the Vodafone store and had a great experience, much better than my phone experiences. Steve managed to work miracles. I’m impressed how he managed the store team who were all busy. I do... Toon meer
Bedrijf heeft geantwoord
We needed to replace a phone and went without an appointment to the Guildford shop. Sam who dealt with our request was very helpful, patient, knowledgable and a pleasure to meet. He managed all the... Toon meer
Bedrijf heeft geantwoord
Taskin was very helpful and he showed me the effective method for my phone upgrade. His knowledge and patience made a potentially stressful situation much easier to navigate.
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- Internetaanbieder
- Mobiele telefoon winkel
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - Guildford
Geschreven door het bedrijf
Contactgegevens
66 High Street, GU1 3ES, Guildford, Verenigd Koninkrijk
4,9
Uitstekend
209 reviews
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Sam was incredibly helpful
Sam was incredibly helpful, they explained everything thoroughly and made sure I got the best deal. Super friendly thank you so much!
13 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Guildford
Hey Sophie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Massive help
Came in quite panicked about an issue with my SIM and a young man (in his 20s, light brown hair, moustache and beard), did such an amazing job, really calm, helpful, and sorted my issue out quickly. Very grateful. Thank you so much!!
6 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Guildford
Hey Ame,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nishant helped me with sim only upgrade
6 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Guildford
Hey Aqeel,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Absolutely appalling customer service…
Absolutely appalling customer service from Vodafone.
Openreach have installed full fibre to every property around me, yet Vodafone continue to insist that fibre is not available at my address because Openreach have supposedly not informed them. Rather than investigating the issue or taking ownership, Vodafone simply pass the blame elsewhere and leave the customer stuck with an outdated copper connection.
As a paying customer, I find it unacceptable that Vodafone cannot provide a clear explanation, accurate information, or any meaningful assistance. The fact that my neighbours can access full fibre while Vodafone repeatedly tells me it is unavailable demonstrates either a failure in their systems or a complete lack of willingness to help.
Customer service representatives offered no solution, no escalation, and no indication of when the problem might be resolved. Instead, I was left feeling as though my concerns were someone else's problem.
If Vodafone cannot even accurately determine whether fibre is available at a property, it raises serious questions about their customer service and operational competence. A deeply frustrating experience and one that has left me with very little confidence in Vodafone as a broadband provider.
3 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Guildford
Hey Sy,
I am sorry to hear that you have been experiencing issues with your broadband. Please reach back out to the Broadband teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm.
If you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Absolutely fantastic support and…
Absolutely fantastic support and guidance
3 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Guildford
Hey Hayley,
Thank you for the wonderful review. It's a pleasure to receive such kind comments.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Taskin helped me to replace my Sim.
Taskin helped me to replace my Sim.
2 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Guildford
Hey Has,
Thanks for the lovely review and fantastic support for Taskin.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great time in store today
Great time in store today, Steve was exceptional. More like him please. He listened to everything I had to say (and it was a lot) and did a cracking job 5 star!
31 mei 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Guildford
Hey Sarah,
Thanks for the lovely review and fantastic support for Steve.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Taskin was extremely helpful
Taskin was extremely helpful, helped me upgrade my phone and reduce cost of my broadband.
15 mei 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Guildford
Hey Kung,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Storm was great
9 mei 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Guildford
Hey Diane,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
So grateful for storm she has been so…
So grateful for storm she has been so helpful today made getting a new phone more fun 🤩
7 mei 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Guildford
Hey Georgia,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nishant helped my with my phone query…
Nishant helped my with my phone query regarding pop ups
6 mei 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Guildford
Hey Graeme,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Mo was incredibly helpful and patient
Mo was incredibly helpful and patient
And sorted out my problem
I am very impressed and grateful
1 mei 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Guildford
Hey Carolyn,
Thanks for the lovely review and fantastic support for Mo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Taskin helped me with my upgrade
Taskin helped me with my upgrade. Thank you Taskin
25 april 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Guildford
Hey there,
Thanks for the lovely review and fantastic support for Taskin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mo helped me clear my phone off from…
Mo helped me clear my phone off from some app that took it over, was very quick and helpful
25 april 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Guildford
Hey Bowis,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Amazing visit to your store today
Amazing visit to your store today, I was a little disappointed to find the doors locked and a sign telling me we’re open thank you for your patience. Nonetheless a great guy appeared and within minutes solved the problem with my phone. It was remarkably busy in there as well. Steve did a fantastic job of keeping everything running smoothly.
17 april 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Guildford
Hey Jason,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nish helped me with hbb and SIM only…
Nish helped me with hbb and SIM only quote
15 april 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Guildford
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Antwoord van Vodafone UK - Guildford
Hey Alexander,
Thanks for the lovely review and fantastic support for Craig.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Absolutely brilliant service
Absolutely brilliant service, super clear and helpful. Props to Sam for excellent service.
7 april 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Guildford
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Storm was excellent and friendly
Storm was excellent and friendly
7 april 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Guildford
Hey Robert,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Antwoord van Vodafone UK - Guildford
Hey Flint,
Thanks for the lovely review and fantastic support for Craig.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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