Storm was so helpful today in sorting out my connection problems post holiday abroad when I had ensured there would be no roaming charges. Cheerful, respectful and knowledgable, Storm put a smile on m... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie66 High Street, GU1 3ES Guildford, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Visited the Vodafone store and had a great experience, much better than my phone experiences. Steve managed to work miracles. I’m impressed how he managed the store team who were all busy. I do... Toon meer
Bedrijf heeft geantwoord
We needed to replace a phone and went without an appointment to the Guildford shop. Sam who dealt with our request was very helpful, patient, knowledgable and a pleasure to meet. He managed all the... Toon meer
Bedrijf heeft geantwoord
Taskin was very helpful and he showed me the effective method for my phone upgrade. His knowledge and patience made a potentially stressful situation much easier to navigate.
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- Internetaanbieder
- Mobiele telefoon winkel
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - Guildford
Geschreven door het bedrijf
Contactgegevens
66 High Street, GU1 3ES, Guildford, Verenigd Koninkrijk
4,9
Uitstekend
209 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great service and advice when looking…
Great service and advice when looking for a phone for my son. Lovely and kind too. Thank you
23 augustus 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Guildford
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
The team was super helpful in the issue…
The team was super helpful in the issue that I had!
23 augustus 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Guildford
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
I had a lot of problems with my phone…
I had a lot of problems with my phone and went into Vodafone shop in Guildford . Mo greeted me warmly and was expert in helping me with the numerous phone problems , explaining everything to me. He was very knowledgeable and helpful
28 juli 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Guildford
Hey Heidi,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Mo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing Team
After being surprised that the front door was locked during trading hours and finding out the reasons why. This in store team is doing an amazing job.
I would quite happily offer anyone who was working today a position in my business. Their ability with customers who had been sent in by call centre agents was phenomenal. It appears to me that the call centres should be closed and more money put in to the stores.
There was a quiet spell and the manager Steve, I think, appeared with bottles of water for his team. It looks like as well as having to take extra precautions from the outside, they are suffering from a lack of water inside.
This group of people are definitely going the extra mile in adverse conditions. They are quite remarkable and were able to sort me out and get me up and running in good time. You need more people like this and ensure they get looked after or I will be poaching them!
24 juli 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Guildford
Hey Calvin,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Mo was very helpful with transferring…
Mo was very helpful with transferring my data
24 juli 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Guildford
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Mo the Assistant Manager was really…
Mo the Assistant Manager was really helpful - thank you
19 juli 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Guildford
Hey Liz,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service by team
3 juni 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Guildford
Hey Patricia,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Storm was amazing! Exceptional customer service
The absolutely amazing storm helped me and my brother this week in sorting him out a new phone! I’m an existing customer and my brother is joining Vodafone and she answered every question we had absolutely perfectly. This is the first time my brother had been into a store to get a phone in 14 years and she made the process so clear and straightforward helping us with comparisons of deals and exploring the potential of adding him to my plan. She was very patient and made great conversation while we waited for things. Overall Storm is an absolute asset to the Guildford store !! Exceptional customer service!! Thank you
21 mei 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Guildford
Hey Tilly,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent
Mo was excellent and very helpful, managed to solve my problem very efficiently. Excellent.
7 mei 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Guildford
Hey Lawrence,
Thanks for the lovely review and fantastic support for Mo. It's always great to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I can't fault the service I had today…
I can't fault the service I had today at the Guildford branch. Craig was extremely helpful and attentive with a friendly manner. He set me up with a new phone and explained everything clearly. Highly recommend him 👍
5 mei 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Guildford
Hey Philip,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Chloe served us today in Vodafone and…
Chloe served us today in Vodafone and was absolutely amazing, she was so patient and so knowledgeable and made for such an easy experience. amazing customer service 10/10
4 mei 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Guildford
Hey Grace,
Thanks for the lovely review and fantastic support for Chloe.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I was helped by Storm who provided me…
I was helped by Storm who provided me with a fantastic broadband deal and in store experience,
Thanks again Guildford Team!
3 mei 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Guildford
Hey Pat,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Went to Vodafone guildford to look into…
Went to Vodafone guildford to look into devices spoke to storm who then sat me with chole, who managed to sort me out with a new phone and great tariff.
Overall amazing customer service thanks girls
27 april 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Guildford
Hey Louis,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Chloe Oliver was clear and patient
Chloe Oliver was clear and patient. Lovely attention to detail. Fantastic customer service.
2 april 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Guildford
Hey Claudia,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Storm was very helpful
29 maart 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Guildford
Hey Chloe,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Really simple
Really simple, easy process to change network and get a new phone. Super helpful, friendly and overall positive experience.
10 maart 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Guildford
Hello Jake,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Mo was really helpful
Mo was really helpful, gave us som good options for a sim and phone plan. Got an iPhone 16 and a additional sim . Order
3 maart 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Guildford
Hi Dim
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Antwoord van Vodafone UK - Guildford
Hello David,
Thank you for taking the time to review and share your feedback, we appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
We’ll done Craig at Vodafone Guildford
Visited Vodafone in Guildford today with my wife to change her very old handset and long held contract with EE. We’d previously spent 45 minutes in the EE shop and left frustrated and confused by the lack of clarity and blatant ‘up selling’. Our experience at Vodafone, where we were served by Craig, was a totally different experience. Clear, fact-based and friendly service with no flannel. Just what we wanted. Well done Vodafone Guildford and especially well done Craig!
28 februari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Guildford
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Great experience Thankyou!
Great experience, Mo was so helpful helping me get the phone I wanted. So happy and grateful as I needed the phone urgently today as my old phone had broken!
24 februari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Guildford
Hi Kay. Thank you for your review for Mo. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.