Vodafone UK - London Stratford Reviews 

I had an excellent experience with Ecem at Vodafone in Westfields Stratford. She was incredibly helpful, patient, and kind throughout our conversation. We spent a couple of hours discussing the available deals, and she took the time to explain everything clearly, answer all of my questions, and help me find a great deal that suited my needs.

Ecem was friendly, professional, and very easy to talk to, which made the whole experience enjoyable and stress-free. I never felt rushed, and her knowledge and advice were invaluable.

I would definitely go back to Ecem for any future help or advice and highly recommend her to anyone looking for outstanding customer service. Thank you, Ecem, for going above and beyond!

I wanted to change to Vodafone but because I knew the headache is to deal normally with all the process i didn’t proceed till today I came to Vodafone Stratford and Gloria made it so easy for me I didn’t have to do anything just give my details she call customer service for Talkmobile and now I’m happy with my decision. Thank you Gloria!

It is absolutely again wonderful purchase day in Vodafone with Shivam , nice person and great service by him throughout our process and best deals of Vodafone I suggest all other users must change to Vodafone

Mahnoor and Shiv were excellent in handling my order - even upgrading my device for cheaper than quoted by the service agent over the phone last night. Personable, professional and knowledgeable - can’t fault any of my experience at all.

Adam gave amazing service

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I'm having a problem with signals and network since one month , I went to the Stratford store Jenny helped me twice with the same problem and also I spoke with customer service on call one gentlemen helped. Now I can connect to the calls and network. Thank you for your help.

I was served by Ilayda this morning and had the most wonderful and professional experience. Everything was super quick and easy to follow. Exactly what I needed. 10/10 would recommend, thank you!

Brilliant help from Hazal and Ilayda. And very friendly. Just excellent l. Thank you so much.

I had a very good experience at the Vodafone store in Westfield London, especially with Shivam, who was very helpful, polite, and provided excellent customer service.

I was unable to receive my new simcard and it was 4 days ever since I placed the order. I went to the Westfield Stratford Store to get a replacement simcard, and went into more issues with verification. Luckily, Hazel and I thought of an idea, and she went an extra mile to actually get me connected to the customer service representatives over the phone to get me an E-Sim, which could then be converted to a Physical Simcard in-store. The whole process took a bit longer than I expected, but at the end, Hazel was able to provide excellent support and helped me activate my new simcard as well as navigate through the mobile app to check my monthly bills and keep a track of everything. Thank you so much Hazel, I hope you keep excelling and providnig the best service!

Shah gave us good customer service, he took his time with us and made us understand everything properly.I really appreciate his help.

My English is not very strong, but this lovely lady Gloria handled everything with great patience and care. She is truly a professional advisor. I really appreciate her excellent service and support.Advisors like her are the reason we stay loyal to Vodafone

Thank you very much! Mahnoor was very professional and kind!

I’d like to share some positive feedback about Yusuf at Vodafone at Stratford Westfield branch.
He was friendly, patient, and really easy to talk to. He quickly understood my issue, explained everything clearly, and resolved it smoothly without any stress.
It made a big difference speaking to someone so helpful and professional. Thanks again, Yusef, I really appreciate your support!

I was served by Melike she was absolutely amazing person who always have smiles on her face always make sure she give her customers best she can. Keep it up with your good work and stay positive always and keep smiling. Thank you for your hard work.

Jenny was really great today. Se talked me through all my opțions and explained everything clearly.

Excellent work and speaking very politely mahnoor

I am writing to express my disappointment with the customer service I recently received from your call centre.

I been a loyal Three customer for over 10 years. When I experienced issues with their network, I was advised to try Vodafone. I visited a Vodafone store and was very impressed with the staff there — their customer service was excellent, and I would highly recommend them.

However, after taking out a contract, I began experiencing service issues. As a result, I decided to return to my previous provider, Three.

When I contacted your call centre to request my PAC code, my experience was extremely frustrating. On my first call, I was on hold and speaking with an agent for over 1 hour and 40 minutes. The agent, who identified himself as “Love,” told me to contact after 4 days so I can get my PAC Code

I then called again and spent an additional 1 hour and 30 minutes explaining everything from the beginning. The second call handler was rude and unprofessional. Instead of assisting me promptly, she said you choice to come on Vodafone. While I was waiting, I could hear her laughing and talking with colleagues in the background, which I found very disrespectful.

Additionally, she immediately mentioned cancellation charges without properly listening to me. I had to clarify that I was still within the 14-day right to cancellation. Only after this did she finally provide my PAC code.

They lie a lots on the call when the 1st agent told me I need to wait four days 2nd agent give me on the same day I’m lost in this can someone explain?

This level of service is unacceptable. While your in-store staff are outstanding, the call centre experience was the complete opposite. If these issues are not addressed, I believe Vodafone risks losing more customers.

In contrast, when I returned to Three, I was welcomed back in a professional and respectful manner.

I hope you take this feedback seriously and improve your customer service standards

Jenny was very helpful, friendly, and professional. She explained everything clearly and made the whole process easy and stress-free.

I really appreciate her support and would recommend her to others.