Hi I experienced an outstanding customer service with one of the team member JAS or JAF ( I don’t remember exactly). He solved me the issue I had with my plan around 3 years and I never get the ri... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 29 - 30 Lower Ground Floor The Arcade, E20 1EH London, GB
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Lees wat reviewers zeggen
I want to give 6 stars instead of 5 stars to consultant Mustafa. He is the only one I have ever met who likes working here. If there is a way to thank your best employees, then he definitely deserves... Toon meer
Bedrijf heeft geantwoord
Jas is exceptionally professional, knowledgeable and personable. He went over and above what I hoped and his quality of service exemplifies why I would recommend consumers use Vodafone. Ayub, Shiv an... Toon meer
Bedrijf heeft geantwoord
Cannot thank Tanim and Mo enough. I swooped to a Vodaphone mobile plan last week. Was unable to connect to mobile data for 7 days. Visited Vodaphone and was given a replacement SIM card. Still no mobi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- ook in
- Internetaanbieder
- Mobiele telefoon winkel
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - London Stratford
Geschreven door het bedrijf
Contactgegevens
Unit 29 - 30 Lower Ground Floor The Arcade, E20 1EH, London, Verenigd Koninkrijk
4,8
Uitstekend
525 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I’ve had a great experience with Arib…
I’ve had a great experience with Vodafone! The service has been reliable, smooth, and easy to use. I especially want to mention the assistant Arib, who was incredibly supportive and helpful throughout the whole process. Arib took the time to listen, answered all my questions clearly, and made everything simple and stress-free.
26 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - London Stratford
Hey Ann,
Thanks for the lovely review and fantastic support for Arib.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I had a really bad customer service…
I had a really bad customer service experience at the Vodafone Westfield store. I went in for a repair of a refurbished iphone 14 they sold me about 7 months ago. I was met with poor communication and a dismissive attitude.
They kept sending me to Apple for repairs, even though Apple clearly stated the warranty issue is Vodafone’s responsibility and that I shouldn’t be brushed off like that.
Today the guys at the front desk today at around 6pm looked like they couldn’t be bothered, and one of them practically rolled his eyes at me.
Unprofessional, unhelpful, and disrespectful. If you value your time and money, avoid this particular branch and go elsewhere.
I rang 191 and spoke to a lovely customer services officer who was extremely helpful. She advised that Vodafone has no internal complaints procedure, so I’m leaving my review on here!
24 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - London Stratford
Hey Marian,
Thank you for sharing your experience with us. Please be assured that this is not the level of service we aim to provide to our customers, and I’m truly sorry for the inconvenience and frustration caused during your visit to the Westfield store. Your feedback is very important to us, and we’ll make sure it’s passed on to the relevant team for review and improvement.
For immediate assistance, I suggest contacting our support teams by calling 0333 304 0191 or engaging with them through Live Chat here: http://vodafone.uk/2LCJiTm.
You can also reach out to our Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
I attended by ARBAZ he is very good and…
I attended by ARBAZ he is very good and polite he explained me everything and helped me to get best offer.
18 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - London Stratford
We're happy to hear that you had a positive experience with our agent Arbaz!
Thanks,
Vodafone Social Media Team
Arib was extremely helpful
Arib was extremely helpful. I visited the store twice he outlined the contract one my first visit and completed my transfer on the second visit very smoothly.
Many thank
Ayse
18 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - London Stratford
Hi Ayse, we're happy to hear that the explanation of the contract and the transfer process went smoothly.
Thanks,
Vodafone Social Media Team
Arib helped me- he was quick
Arib helped me- he was quick, friendly, and helpful!
18 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - London Stratford
We're happy to hear that you had a positive experience.
Thanks for your review,
Vodafone Social Media Team
Adam gave me and my husband brilliant…
Adam gave me and my husband brilliant service. Will defo come back to him. A real asset to Vodafone
16 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - London Stratford
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
First class customer service
I walked into Vodafone Westfield in Stratford today and was warmly greeted by Mus. I had multiple questions, some quite complex with various scenarios based on my employment and lifestyle. Mus was extremely patient in listening to my needs and made an incredible effort to explain thoroughly all my options in the most simple and digestible way possible. I would honestly say it was one of the greatest customer service experiences I have ever had in retail. Mus is a credit to Vodafone and based on my experience today I can safely say I will continue to be a Vodafone customer.
14 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - London Stratford
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Shirley was amazing
Called Vodafone on 191 and the agent didn’t give me good options and was a bit arrogant. I came into store and I met shirley and she gave me an amazing offer which is good value for money and I appreciate her approach and her knowledge.
13 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - London Stratford
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Me and my friend visited the Vodafone…
Me and my friend visited the Vodafone store today in the Stratford mall for a device.And the customer service was amazing they responded with a lot of patience and especially the customer assistant Ruchi was very helpful to us.
Thank you for your service.
11 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - London Stratford
We're happy to hear that you had such a positive experience and appreciate you sharing your feedback with us. Thank you for your lovely review.
Thanks,
Vodafone Social Media Team
Gloria made my experience great
Gloria made my experience great. She was very welcoming and helpful. She’s a good worker.
10 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - London Stratford
Hi. We're happy to hear that your experience was great! It's wonderful to know that our team member was welcoming and helpful. We appreciate your positive feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
this man Akash helped us very well
this man Akash helped us very well , he is a good advisor . thanks
7 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - London Stratford
Hi. We're happy to hear that you had such a positive experience. We appreciate you taking the time to share your feedback; thank you for your comments. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Antwoord van Vodafone UK - London Stratford
Hi. We're glad you had a positive experience. We appreciate your kind words and thank you for your review! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ruchi,served us to change my sim…
Ruchi,served us to change my sim contract from ee she very helpful & friendly . We are very happy to her service. Thank you Ruchi & Vodafone for your quick service.
7 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - London Stratford
Hi. We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us. We're so glad the service was quick, helpful, and friendly. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I really enjoyed the service at…
I really enjoyed the service at Vodafone! Ruchi, my customer service representative, was amazing she made everything possible and ensured I was completely satisfied.
7 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - London Stratford
Hi. We're happy to hear that you enjoyed your experience with us! We really appreciate you taking the time to leave us this lovely feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
MELIKE
The customer service adviser I dealt with was absolutely sensational. I had many questions and my situation was quite complex and she dealt with it calmly even when i was getting a bit discouraged. Thank you for making the transaction so smooth. VERY professional
7 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - London Stratford
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
I am highly impressed with customer…
I am highly impressed with customer services provided by Ahmed today, at thurs 6/11/2025.
6 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - London Stratford
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Not respecting the agreement
Not respecting the agreement, you set an amount of paying monthly and end up paying double. Also, they saying “free tablet” but they charge you monthly. Anyways not recomanding at all.
24 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - London Stratford
I sincerely apologize for the difficulties you have encountered with our service, and I truly regret the inconvenience caused. If you still need any support please contact our dedicated team that can be reached by calling 0333 304 0191 or via live chat here - https://vodafone.uk/2aDQ1gh. If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 Thanks, Vodafone Social Media Team
Excellent service
Excellent service! Yusef was beyond helpful. Very grateful for his customer service!
4 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - London Stratford
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Akash is The best customer service and…
Akash is The best customer service and hard worker deserve to be manger of store
23 oktober 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - London Stratford
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Feedback on contract phone purchase experience
We visited the store today for getting Contract phones. Mya served us. She is the most polite, jolly and lovely person I have came across. Although the system was slow she maintained her calm and kept us informed. She explained entire end to end process and options in very detail. She really made our day.
21 oktober 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - London Stratford
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
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