Roxana was very good at explaining all options when upgrading to a an iPhone 18. Roxana was very knowledgable and very friendly. She is a credit to Vodaphone.
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit L30 , Trafford Centre, M17 8BL Manchester, GB
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Lees wat reviewers zeggen
It was amazing. Rumail is a superstar. Very courteous and polite. Very professional too. Gave me all the info I asked for. Great service.
Bedrijf heeft geantwoord
Rumail was great in explaining everything, making sure we had the package that suited us and not just selling the most expensive package. He made sure we understood what was happening and that we were... Toon meer
Bedrijf heeft geantwoord
Danish & rumail were super helpful worked hard to get us the best deal and had amazing customer service. So much so my partner was convinced to switch to Vodafone aswell !
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- Internetaanbieder
- Mobiele telefoon winkel
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - Manchester Trafford
Geschreven door het bedrijf
Contactgegevens
Unit L30 , Trafford Centre, M17 8BL, Manchester, Verenigd Koninkrijk
4,8
Uitstekend
605 reviews
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Very disappointed with the Vodafone Fix…
Very disappointed with the Vodafone Fix & Go repair service. I booked an appointment for a phone battery replacement, and after collecting my device I noticed that the bottom screws were completely missing. Returning a customer’s phone in this condition is extremely careless and unprofessional.
This not only affects the quality and appearance of the device, but could also compromise the phone’s water and dust resistance. After paying for a professional repair service, I expected much better attention to detail.
I hope Vodafone takes this issue seriously and improves their quality checks before returning devices to customers.
24 mei 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Manchester Trafford
Hey Midhun,
Thank you for taking the time to let us know about your Fix & Go experience. I am genuinely very sorry to hear about the condition your phone was returned to you in. This is certainly not what should be happening.
We absolutely want to look into this further so we can make sure our customers are only having the best possible experiences with the service.
So we can gather some more information from you, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I strongly warn people not to join…
I strongly warn people not to join Vodafone. I canceled my contract due to their consistently poor network service, and despite this, they still charged me the full amount for cancellation. Please be careful and avoid them."
20 mei 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Manchester Trafford
Hey Ibrahim,
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm. If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Muhammad very very attentive solved a…
Muhammad very very attentive solved a problem for me that Vodafone call centre couldn’t solve for 8 months thank you
20 mei 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Manchester Trafford
Hey Paul,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service
Kian was lovely and very helpful, gave very professional service while getting a new phone.
4 mei 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Manchester Trafford
Hey
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I had an issue with my phone when…
I had an issue with my phone when taking pics there was a green filter so i bookes in with fix n go and left mt phone with them for an hour. When i received the phone back i still had the same issue so i asked the staff if he could have a proper look onto why i am still having the issue after changing the lens. I left my phone for a day and came to pick it up the following day. Whilst trying to take pics my phone kept switching off. Bare in mind i didnt have this issue before hand. I did receive a refund as they couldnt fix it however my phone has been messed around with. I took the phone to another shop and was advised my mother board was gone. So vodafone have messed my phone up and caused me £200 expense due to damaging my phone. Wouldnt recommend
16 april 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Manchester Trafford
Hello Ameera,
I'm really sorry to hear our customer service didn't meet your expectations. We strive to be helpful, and this isn't the experience we want for you.
Please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - http://vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider.
You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Came into store a few weeks ago to seek…
Came into store a few weeks ago to seek help about my phone at the Trafford branch and was barely even acknowledged and shrugged off. I had to go to the city centre branch who were amazing but such disappointing service
2 april 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Manchester Trafford
Hey Nicole,
I’m really sorry to hear about the experience you had at our Trafford store — that’s certainly not the level of service we’d want anyone to receive, and I completely understand how disappointing that must have felt.
While we’re pleased to hear that the team at the city centre branch were able to help and provided a positive experience, it’s concerning to hear that you felt dismissed when you visited Trafford. Every customer should feel welcomed, acknowledged, and supported when they come into one of our stores, and I’m sorry that wasn’t the case on this occasion.
If you’d like this feedback to be looked into further or raised as a formal complaint, my team would be more than happy to assist. Please feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2, and we’ll make sure this is passed on to the appropriate team.
Thanks for bringing this to our attention,
Vodafone Social Media Team
Great Customer service
Went to Trafford Centre at Manchester Sunday 29 March @ Pm as husband as lost his phone. Lovely girl called Aya helped us get sorted with me phone etc really great customer service and polite friendly and professional.
29 maart 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Manchester Trafford
Hey Martin,
Thanks for the lovely review and fantastic support for Aya.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
What lovely positive staff … so helpful…
What lovely positive staff … so helpful and knowledgeable
25 maart 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Manchester Trafford
Hey Helen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Super helpful
Ammaar Bapu was helpful and friendly and really accommodating in terms of a compex business account problem.
23 maart 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Manchester Trafford
Hi Jaki,
Thank you so much for your wonderful review and the amazing support you’ve shown for Ammaar Bapu—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Kian treated us amazing and it’s five…
Kian treated us amazing and it’s five star service and first time we ever got treated amazing like this and has the best attitude to us and treated us amazing god bless him
28 februari 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Manchester Trafford
Hey Rafika,
Thanks for the lovely review and fantastic support for Kian.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Joe has been extremely helpful and gave…
Joe has been extremely helpful and gave me a better deal then any of the competitors, no brainer really
26 februari 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Manchester Trafford
Hey Joseph,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Kian in Fix & Go was really helpful and…
Kian in Fix & Go was really helpful and prompt!
22 februari 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Manchester Trafford
Hey Diana,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
kian was by far the most professional…
kian was by far the most professional and knowledgeable young man we have ever
had the pleasure to renew my contract with.
your company is so very lucky to have this young man as an ambassador for Vodafone.
21 februari 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Manchester Trafford
Hey Paul,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I have visited here and Sarah has…
I have visited Vodafone Trafford and Sarah has helped us a lot and was very kind and humble.all other staff was really helpful.
16 februari 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Manchester Trafford
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Seriously folks, avoid Vodafone.
Seriously folks, avoid Vodafone UK. I have been with them since the late 1980's and have had the odd glitch with the service over the years. However on Saturday morning my iPhone decided that it wouldn't receive a mobile signal. So no access to the internet, calls or texts. I went to the Trafford centre Vodafone store on Sunday morning and after a bit of faffing about I was provided with a new sim as I was told the old one had, for what ever reason, become corrupted. I was told that it usually takes from one hour to a maximum of 24 hours for the sim to go online. We are now on Monday evening (09/02/2026) and I still cant access mobile data, texts and calls. If this happens to you you cant access your account details from the Vodafone app or online as it requires you to accept a text for security purposes. I've done the lot, followed all the advice online, been on to the completely useless Tobi web assistant and then have spoken to an online customer service agent who then tells me it can sometimes be longer than 24 hours for the sim to go live. They assured me that it was being pushed through as a priority. 🤣 and I'm still here at 22.43 hrs on Monday 09/02/2026 with no access to mobile data. So the next step is to completely ditch Vodafone ( I was going to spend around £1100.00 on a new iPhone) and do my very best to speak to as many people as I can and let them know what a completely rubbish outfit they have turned into. The vengeance side of all this will be the ending of a commercial contract to the value of around £12000.00 per annum to Vodafone. That should smart a bit. 😉
1 februari 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Manchester Trafford
Hey Craig,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Very very helpful
On entering the store we started talking to a lovely guy, he introduced himself as AJ, we sat down with him and my self and my partner both wanted to update our sim only contracts, AJ found us both a fabulous deal each, much better than what we both had.
He went above and beyond and was so knowledgeable he must be a credit to your company.
He then helped me with things I wasn't sure about on my phone, he never rushed anything he took his time explaining everything, I left the store very happy so thankyou AJ you are such a kind and likeable guy. We will be back when needs be xx
28 januari 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Manchester Trafford
Hey Jane,
Thanks for the lovely review and fantastic support for AJ.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Great communications
Great communications
Easy process left the phone to get screen fixed while I browsed trafford centre
21 januari 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Manchester Trafford
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service recieved
I recently received excellent customer service from Kian at Vodafone in the Trafford Centre. His politeness, patience, customer focus, and problem-solving skills were outstanding. I really appreciated the help. Customers want that.
9 januari 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Manchester Trafford
Hey Ana,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Kian Law was absolutely fantastic
Kian Law was absolutely fantastic - he was able to sort out all of my technical issues immediately. I will definitely be coming into the Trafford centre store if I have any difficulties again - thank you Kian you star.
9 januari 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Manchester Trafford
Hey Fatima,
Thanks for the lovely review and fantastic support for Kian.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great Customer Service Kian!!!
The sales advisor Kian was very attentive and provided excellent customer service. Very personable young man. I was in Vodafone for a considerable amount of time but he made me feel very comfortable. I was offered a bottle of water due to the length of time I was in the shop. Great customer service!!
7 januari 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Manchester Trafford
Hey Sharon,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
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