I have received excellent service from Tim in the Marlborough office. He has helped me select a new phone and set everything up on the new phone. His customer care and attention to detail are exempl... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie108 High Street, SN8 1LT Marlborough, GB
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Lees wat reviewers zeggen
Tesh was extremely helpful on an off the cuff visit followed by Paul completing the deal a few days later - very clear, patient and kind with getting me a new phone and deal for my needs and saving wh... Toon meer
Bedrijf heeft geantwoord
The two members of staff in the Marlborough store were extremely helpful and knowledgeable. However, the time it took to complete my transaction was far too long due to a continuous queue. With only t... Toon meer
Bedrijf heeft geantwoord
Tim was a great help with our new phones. In a calm and measured way he talked us through the process and sorted everything out for us in a very satisfactory way. We felt we had excellent service and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- Internetaanbieder
- Mobiele telefoon winkel
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - Marlborough
Geschreven door het bedrijf
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contactgegevens
108 High Street, SN8 1LT, Marlborough, Verenigd Koninkrijk
4,9
Uitstekend
239 reviews
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Tim Harris in Marlborough branch
Tim Harris in Marlborough branch. Excellent service. Great communications. Super helpful! Deserves a mention 🥇🌟
7 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Marlborough
Hey Belinda,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Tim.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amy was excellent
Amy was excellent, Marlborough !
Highly recommended !
6 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Marlborough
Hey Pat,
Thanks for the lovely review and fantastic support for Amy. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tim at Marlborough was very helpful and…
Tim at Marlborough was very helpful and gave me a lot of help transferring my info to a new phone! Thanks a lot!
4 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Marlborough
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I received great service from Tim in…
I received great service from Tim in Marlborough today. He has been thorough and explained each section of purchasing and setting up my new iPhone very well.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Marlborough
Hey Sue,
Thanks for the lovely review and fantastic support for Tim.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
No problems chatting with Nitesh
No problems chatting with Nitesh. Very helpful, polite and knowledgeable
3 augustus 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Marlborough
Hey Chris,
Thanks for the lovely review and fantastic support for Nitesh.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Quick
Quick, efficient and knowledgeable. Thank you very much to Amy.
18 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Marlborough
Hey Oliver,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amy handled my complaint very…
Amy handled my complaint very professionally and help me move things forward to improving my home signal with getting boardband. Thanks
15 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Marlborough
Hey Lee,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Great job Tim
Great job Tim, very helpful and efficient!
Thank you!
14 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Marlborough
Hey Debbie,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Tesh was great help his service and…
Tesh was great help his service and knowledge was fantastic
14 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Marlborough
Hey Justine,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Tim helped me through a very tricky…
Tim helped me through a very tricky transition from one phone to another. He never lost patience and he was supremely polite and very knowledgeable. I was dreading the experience but he made it quite effortless eventually. Thank you so much Tim!
13 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Marlborough
Hey B.W.J. O'Keeffe,
Thanks for the lovely review and fantastic support for Tim.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent customer service from Tim
Tim was extremely helpful every step of the way. Excellent customer service!
11 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Marlborough
Hey Paul,
Thanks for the lovely review and fantastic support for Tim.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tim in the Vodafone branch in…
Tim in the Vodafone branch in Marlborough was extremely helpful and thorough, making sure that everything was transferred from my old phone to my new one. Thanks a lot!
11 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Marlborough
Hey James,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service from Palasha in…
Excellent service from Palasha in Vodafone Marlborough- friendly, efficient & super helpful.
10 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Marlborough
Hey Anne,
Thanks for the lovely review and fantastic support for Palasha.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tesh was fantastic with his service
Tesh was fantastic with his service, very polite and patient
8 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Marlborough
Hey Theresa,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Knowledgeable and very pleasant staff…
Knowledgeable and very pleasant staff tim was extremely helpfull
7 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Marlborough
Hey Mark,
Thanks for the lovely review and fantastic support for staff.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tesh
Not being very knowledgeable with new tech and phones etc Tesh was great help
7 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Marlborough
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Amy was brilliant 🙂👍🏻
1 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Marlborough
Hey
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great service
Great service! Efficient and friendly - thank you :)
28 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Marlborough
Hey Carrie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Absolutely disgusting service from…
Absolutely disgusting service from Vodafone Marlborough.
I received the incorrect handset when upgrading. When I realised I tried calling the store, was given a no by Head office. No answer so I left a text message explaining that I wanted a phone with more memory. I tried calling 8 times, no answer.
When arriving to change the handset 2 days later I was told the price had now increased despite my notifying them of being given the incorrect phone before the price increase.
After showing them the text i sent I was told this number belonged to a supervisor who was on leave. And i was told by the assistant it was not their fault I couldn't get through or that the supervisor was on leave!!!
When asking to speak to the supervisor for the day I wasn't permitted to. She stayed in the back office and managed my query through the assitant. When she walked to help another client she never acknowledged me and told the assistant she was "nipping out to the shop".
I cancelled my contract and returned the incorrect phone.
I will never buy another item from Vodafone again. Absolutely appalling service with just shocking service for a customer who has a broadband, airtime and phone contract.
24 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Marlborough
Hi Nicky,
I’m really sorry to hear about your experience at our Marlborough store, this is definitely not the level of service we aim to provide, and I completely understand your frustration.
I appreciate you taking the time to share what happened, especially regarding the incorrect handset, the difficulty reaching the store, and the way your visit was handled. It’s clear this situation has been very disappointing, and that’s not the experience we want for any of our customers.
If you’re open to it, we’d really like the opportunity to look into this further and see if there’s anything we can do to help. You can chat with our LiveChat Advisors - vodafone.uk/2LCJiTm or call us on 191 from your Vodafone mobile or 0333 304 0191 from any other phone. You can also reach out to my team on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Tim was a fantastic help to us today in…
Tim was a fantastic help to us today in the Marlborough store. He was very patient as we were asking for quite a lot of assistance updating our account. He is a great asset to the company. Thank you also so much to Amy for her advice she was very knowledgeable what a great team 😊
20 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Marlborough
Hey J Richards,
Thanks for the lovely review and fantastic support for Tim.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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