Hollie was absolutely lovely. She made the whole process smooth and friendly, and I really appreciated that she gave me different options to choose from, as I’d like to try something different. She di... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie14 The Terrace, Market Jew Street, TR18 2TZ Penzance, GB
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Lees wat reviewers zeggen
Went in store to have a sim swap done & a lovely man called Matt C helped me with this. He was very professional & explained everything to me in great detail. Would highly recommend visiting the store... Toon meer
Bedrijf heeft geantwoord
Collected new phones yesterday, ran into problems setting up went back to vodaphone Penzance and both Beth’s were amazing helping us solve our issues. We also witnessed them with three other customer... Toon meer
Bedrijf heeft geantwoord
Your employee Matt O saved the day with his technical skills in brilliantly saving my mobile details having dropped my mobile and crushed the screen. My sincere thanks for his time and effort.
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- Mobiele telefoon winkel
- Internetaanbieder
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - Penzance
Geschreven door het bedrijf
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contactgegevens
14 The Terrace, Market Jew Street, TR18 2TZ, Penzance, Verenigd Koninkrijk
4,9
Uitstekend
165 reviews
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Very disappointed with the service at…
Very disappointed with the service at Vodafone Penzance. I lost my SIM card and simply wanted a replacement. I know my phone number, email address, and I have my valid UK driving licence as ID. The only thing I don’t know is my account PIN.
The problem is that the date of birth on my Vodafone account is incorrect, and this appears to have been entered incorrectly by the Vodafone Penzance store. Because of their mistake, Vodafone’s Fraud Team rejected my ID, saying the date of birth doesn’t match the account.
I have visited the Vodafone Penzance store 5–6 times, and each time I was told to contact customer service. Customer service then told me to go back to the store. I have been sent back and forth without anyone taking responsibility for correcting an error that was not my fault.
This has been extremely frustrating and has left me without access to my phone number. I expected much better customer service and a proper solution rather than being passed between the store and customer service. I hope Vodafone resolves this issue as soon as possible.
21 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Penzance
Hey Nasar,
We're sorry to hear about your experience and understand how frustrating it must be to be left without access to your number while being directed back and forth between different teams. This isn't the level of service we aim to provide. We appreciate you taking the time to share your feedback, and we'd like the opportunity to look into this further.
Please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Antwoord van Vodafone UK - Penzance
Hey
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team.
Matt O was brilliant thank you very…
Matt O was brilliant thank you very much ! very patient with as Very happy was our contract.
23 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Penzance
Hey Ella,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service today by Matt .o
Great service today by Matt .o
Very knowledgeable
15 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Penzance
Hi Andra, thank you so much for your wonderful review and the amazing support you’ve shown for Matt, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Matt O was absolutely amazing
Matt O was absolutely amazing! And very helpful with any questions I had! Would highly recommend
13 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Penzance
Hi Skye, thank you so much for your wonderful review and the amazing support you’ve shown for Matt, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
5* review
Went in store to have a sim swap done & a lovely man called Matt C helped me with this. He was very professional & explained everything to me in great detail. Would highly recommend visiting the store as the staff are wonderful
8 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Penzance
Hey Beth
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hollie was absolutely lovely
Hollie was absolutely lovely. She made the whole process smooth and friendly, and I really appreciated that she gave me different options to choose from, as I’d like to try something different. She did her job exceptionally well and was very helpful in sorting out my application. Thank you, Hollie, for your excellent support!
7 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Penzance
Hey Joana,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The guys in Penzance are all Amazing…
The guys in Penzance are all Amazing and go all the way to sort things out. They all deserve a substantial payrise
4 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Penzance
Hey Angela,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Holly and Matt great service patients…
Holly and Matt great service patients and expertise advice always complete stars
4 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Penzance
Hey Jeremy,
Thanks for the lovely review and fantastic support for Holly and Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Matt and Hollie were brilliant and…
Matt and Hollie were brilliant and helped with all of our queries. Highly recommended!
4 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Penzance
Hi Karen , thank you so much for your wonderful review and the amazing support you’ve shown for Matt, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Matt o help me out with phone and get…
Matt o help me out with phone and get me back to wait I was using
3 juli 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Penzance
Hi Paul, thank you so much for your wonderful review and the amazing support you’ve shown for MAtt, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Very helpful and knowledgeable
Very helpful and knowledgeable. Very happy experience
30 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Penzance
Hey Julian,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Matt o and hollie are great there jobs…
Matt o and hollie are great there jobs and very helpful
25 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Penzance
Hey Elizabeth,
Thanks for the lovely review and fantastic support for Matt and Hollie. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Friendly and efficient service
Matt and Holly saw us right away and gave us an upgraded plan with a discount. Very happy to renew with Vodaphone.
22 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Penzance
Hi, thank you so much for your wonderful review and the amazing support you’ve shown for Matt and Holly, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Hollie has always been good,with…
Hollie has always been good,with clients, she explains everything and makes you feel welcome and valued as a customer.
19 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Penzance
Hey Patrick,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Antwoord van Vodafone UK - Penzance
Hey Barry,
Thanks for the lovely review and fantastic support for Holly and Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Matt assisted me with many issues and…
Matt assisted me with many issues and was extremely professional, helpful and patient. I cannot recommend enough.
18 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Penzance
Hey Stephanie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Matt O was very helpful and made the…
Matt O was very helpful and made the whole experience very simple and easy
16 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Penzance
Hey Norma,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Full marks
Full marks to your friendly and v helpful staff. Mark O spent time finding the best deal for us. V grateful. Will be back again when our contract is due to expire. Thanks.
8 juni 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Penzance
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Hollie resolved an issue that's been…
Hollie resolved an issue that's been going on for 3 years. She was patient and easy to deal with. I'm proper pleased!
27 mei 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Penzance
Hey Craig,
Thanks for the lovely review and fantastic support for Hollie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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