Popped into store today to ask a few questions about an upgrade and walked out with a new phone (so excited!). We got talking to Archie who was absolutely brilliant and helped me find a good deal for... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie2 Kingland Crescent, BH15 1TB Poole, GB
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Lees wat reviewers zeggen
I recently upgraded my phone and continued my contract within the Poole store and also took on an additional line.The young man named Archie was very helpful throughout the process as well as being a... Toon meer
Bedrijf heeft geantwoord
Visit to Poole shop, & once again Dan B has given excellent service !! Very knowledgeable, helpful , knows what he's talking about but above all honest, trustworthy, friendly ..well done ! Wou... Toon meer
Bedrijf heeft geantwoord
I had a really great experience with the Vodafone team! Kim was absolutely amazing — she helped me sort out both my broadband and SIM card quickly and without any hassle. Archie is also super friendly... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- Internetaanbieder
- Mobiele telefoon winkel
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - Poole
Geschreven door het bedrijf
Contactgegevens
2 Kingland Crescent, BH15 1TB, Poole, Verenigd Koninkrijk
4,7
Uitstekend
153 reviews
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I paid £12 to activate 8 days of…
I paid £12 to activate 8 days of roaming, but every time I try to use the internet, it says "No Internet Connection"—despite showing a 5G signal! This is absolutely unacceptable! And shows 8 day roaming is active!!!
The chatbot Tobi is completely useless and offers no real help. I’ve been a loyal Vodafone customer for the last 12 years, and while the first 10 years were decent, the last couple of years have been absolutely terrible.
They tricked me into renewing my contract just before I went on holiday, without mentioning the roaming charges had changed. When I returned from my holiday two weeks later and tried to cancel, the store told me it was “too late” and that I’d have to pay almost the full value of a yearly contract to leave. What a joke!
I cannot wait for my contract to end so I can move to another provider. Vodafone has become the worst company ever in my experience. Never again!
16 december 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Poole
Hello, Rolandas,
We appreciate the importance of being connected, so it's disappointing to hear about the issues which you've had with using your service while roaming abroad, and that you had a poor experience while trying to resolve this.
Please reach out to our Social Media Team via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone so that we can take a deeper look into this for you.
Thanks,
Vodafone Social Media Team
Andrea was incredibly helpful
Andrea was incredibly helpful, she definitely went above and beyond. I cant recommend her enough. Thank you so much
6 december 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Poole
Hi Sally,
This is the kind of feedback that we love to see! It sounds like Andrea left a fabulous impression. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Dan was very and got me the best deal…
Dan was very and got me the best deal possible
2 december 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Poole
Hi Anna, It's great to see Dan took their time to find you the best available deal.
Thanks, The Vodafone Social Media team
Absolutely amazing Andreea was so kind…
Absolutely amazing Andreea was so kind and explained things to me very well being autistic it takes me a while to understand things. Felt listen to . Couldn’t ask for a better person to help me with a new phone.
2 december 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Poole
Hi there,
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Shout out to Dan in poole
I came instore as I know that I always get great service. I was not disappointed. Dan was great and found the perfect deal for me
27 november 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Poole
Hi Sharon,
Thanks for your 5-star review for Dan. We appreciate this feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
So helpful and friendly
So helpful and friendly, absolutely the best service.
Thank you to Andreea
12 november 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Poole
Hi Emma. Thank you for your review for Andreea. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Broadband
Great service really kind and helpful thanks Dan B.
1 november 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Poole
Hello, Paddy,
This is fantastic to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
not EE customers anymore thanks to Dan
Dan is always very helpful. We never feel rushed, he is very friendly and honest. We are trusting him and recommend to everyone to speak with him. Also, we are generally happy with being customers with vodafone (not EE customers anymore thanks to Dan).
E & R
12 oktober 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Poole
Hey Emilia,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very positive experience in Vodafone…great service
Very positive experience in Vodafone Poole .Dan M was very patient and polite
5 oktober 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Poole
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Andreea was grate
Andreea was grate, very informative, friendly, happy to explain
1 oktober 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Poole
Hi Donna,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with Andreea and the great customer service provided.
Thanks,
The Vodafone Social Media Team
Poole
So nice and friendly super helpful and kind towards the community
27 september 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Poole
Hey Jess,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Brilliant staff in Poole branch
Carl and all the staff were brilliant this afternoon and I can’t thank them enough! I had to sort an issue for an account set up for my son (but in my name) and my son now lives hundreds of miles away. Not an easy issue to sort but it was resolved and handled brilliantly with knowledge and a lot of patience. I went in feeling like I’d burst into tears after having no luck being able to deal with this over the phone and came out very relieved, thanks to the great staff at Poole, especially Carl.
16 september 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Poole
Hi Caroline,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and the team have helped get this issue with the account resolved for you.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Great service
Great service , helpful and knowledgable Andreea was brilliant
2 september 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Poole
Hi Rebecca. Thank you for your review for Andreea. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Staff in POOLE
Staff in POOLE ANDREEA, she help me to fixed the Sim card problem and change it effectively for me.
2 september 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Poole
Hi Doris.
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Excellent staff member Andreea
Very helpful explaining everything
2 september 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Poole
Hi Neil.
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
SATISFIED CUSTOMER
Despite being busy, the wait time was less than 20 minutes before being seen by one of the sales assistants.
I was looking to upgrade my plan and possibly phone as well.
Jed was very thorough in explaining all my options and costs.
I ended up with a new plan AND phone.
Overall I was extremely satisfied with the service provided today.
I’ve been with Vodafone since the 1990s and have been very satisfied with their ‘product’.
21 augustus 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Poole
Hello Timothy,
It's great to hear about the positive experience which you've had with Jed. Thanks for taking the time to write in a review about the service you received.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Visit to Vodaphone. From entering the store
From entering the store, Kim received us well and continued to help both my husband and I with advise and constructive help. Looking forward to purchasing a new phone and updating our existing packages with you . Kim is a great asset to your store. Thank you .
19 augustus 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Poole
Hey Abraham, Thanks for your feedback for Kim. It's great to see she was so welcoming and helpful today 😊
Thanks, The Vodafone Social Media Team
Dan and Taylor at the poole store went…
Dan and Taylor at the poole store went above and beyond to help me upgrade my 2 contracts. Can't thank them both enough for a very testing week of trying to get us new phones. Both very kind, Thank you again!
8 augustus 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Poole
Hey Katy,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Antwoord van Vodafone UK - Poole
Hey,
Thanks for letting us know what an amazing job did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Absolutely brilliant service from Jed
Absolutely brilliant service from Jed! He taken his time to help me with some phone issues! Also found better phone deal for my son! Amazing 5* service! Thank you Jed!
17 juli 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Poole
Hi Tamas, It's really great to see Jed took the time to get your issues sorted and found you a great new deal too!
Thanks for your awesome feedback, The Vodafone Social Media Team
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