A very nice and patient knowledgeable assistant manager Tam and Tai, sales advisor. A confusing process for me but made easier with their help. Great advice without any pressure. Thank you very much.... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 18 , Liberty 2 Shopping Centre, RM1 3EE Romford, GB
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Lees wat reviewers zeggen
I had such a lovely experience with Gurpz at Vodafone! She was incredibly kind, patient, and professional throughout my visit. It’s rare to meet someone who genuinely cares about helping customers,... Toon meer
Bedrijf heeft geantwoord
Visited the romford store and was served by Gary. He was patient and full of knowledge. He really narrowed it down into exactly what I needed in a phone. He also went above and beyond, helped me with... Toon meer
Bedrijf heeft geantwoord
Helpful with customers including me helped me blacklist my stolen iPhone and very nice workers and helped me with every questions I had in doubt in my mind. I would recommend people to come here and g... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- ook in
- Internetaanbieder
- Mobiele telefoon winkel
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - Romford
Geschreven door het bedrijf
Contactgegevens
Unit 18 , Liberty 2 Shopping Centre, RM1 3EE, Romford, Verenigd Koninkrijk
4,9
Uitstekend
280 reviews
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Very nice staffs
Very nice staffs; Kayla (Romford) helped me get a new sim for my mum’s phone and she was very patient and nice.
14 maart 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Romford
Hi Patrick,
Thank you for this lovely review about your great experience with Kayla. We're delighted you got the assistance you needed.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Customer services are very very good .
14 maart 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Romford
Hi Junaid,
Thanks for taking your time to leave this review for our Romford store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Extremely helpful.
Gary was exceptionally helpful, explaining how we could move over from our networks, got us a great deal, and we walked out of store with new phones within 20 minutes! Would highly recommend the shop and Gary in particular.
17 februari 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Romford
Hi Harry,
Thank you for your review. It’s great to hear of your positive experience with Gary and the team. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Be wary what you are unknowingly getting sign up to.
May need to amend review but recently went in to store to renew my broadband contract - like for like. What I didn't know and wasn't explained that they signed me up for this new digital service. Didn't realise until I started to get messages through about Engineer coming to potentially dig up garden and drill holes in my wall. My landline will cease to work (I have health issues and rely on my landline). Now gone into a complete spin. Spoken to shop again who aren't now interested. They put me on to someone on the phone who has no idea how the new digital service works either but tried to find some answers for me. Feel a bit conned. I knew this service will be 'law' by 2925 and presumably much more expensive - hard to tell as I have a 12 page pricing sheet that I don't fully understand.
Hopefully when Engineer comes next week he/she/they know what they are doing because it is chaos. Can't get any proper sense out of anyone and not being techno literate the pages and pages of paperwork doesn't help ease my panic. Maybe all will go smoothly but as no one I spoke to at Vodafone knows how it works I am not feeling confident.
5 februari 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Romford
Hi Sharon. It's disappointing to see your comments, concerns and feedback. We completely understand the importance of receiving the required help and support when needed, especially when it comes to the complexities of a new broadband service. This isn't the experience we wanted you to have, nor the service that we strive for here at Vodafone.
In regards to Digital Voice, this connects your home phone through your router and uses your broadband connection to let you to make and receive calls, opposed to the traditional and soon to be obsolete phone lines. This is part of the Openreach plan to upgrade everyone in the UK https://vodafone.uk/3HSoRRh - you'll get clearer calls, it won't cost any extra, and it won't change how you make phone calls or use your broadband.
In a power cut you can't make calls. Your telephone connects to your router for Digital Voice, so if the router loses power, you won't be able to use your landline until it comes back on. This is important if you want to make emergency calls – you need to have a mobile phone with signal. If you rely on your home phone for accessibility needs, and don't have a mobile to make emergency calls, chat to us https://vodafone.uk/34vNhfw
For more information, we would recommend heading over to the news release titled 'Your landline is changing: Everything you need to know' https://vodafone.uk/3Yv5iGu
Vodafone Social Media Team
Antwoord van Vodafone UK - Romford
Hi there,
Thank you for taking the time to leave your feedback! We're so happy to hear you had a great experience.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Teri helped me with getting a new sim…
Teri helped me with getting a new sim on my account great deal and very friendly service.
24 januari 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Romford
Hey!
Thank you for taking the time to leave a great review about your experience with Teri.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Served by Tam :)
I really experienced a good customer support by Tam
13 januari 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Romford
Hey Ravali,
Thanks for the feedback and support for Tam!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Served by Teri
Served by Teri, helped me with my upgrade. Lovely and very helpful. Thank you
10 januari 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Romford
Hi Mihai,
Thank you for your review and feedback for Teri.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Fantastic service from Teri
Fantastic service from Teri, thank you
6 januari 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Romford
Hey Paul,
Thanks for letting us know Teri provided great customer service, and thanks again for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Terri was amazing
Terri was amazing. Very informative and helped me sort out my contract. 10/10
30 december 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Romford
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Thank you Teri
Came into store to get iPad for son for chrstmas. Teri was very helpful and explained everything so I understood.
Very nice and friendly service.
Also got new sim contract as I was paying more with three.
I will defiantly be back to Vodafone Romford
23 december 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Romford
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Great customer service
Today I met Lucy . She was really kind and she gave me all the important details to choose the best option for me. She answered all my question kindly .
21 december 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Romford
Hey Larisa,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Excellent Customer Service
It was a swift and fantastic customer service I got from the front office staff I met Gary. A pleasant person who acted professionally taking me through all the ongoing Vodafone products and their value exchange. No regret visiting Vodafone Romford office today.
18 december 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Romford
Hey Rufus,
Thank you for taking the time to review, and share your feedback. We appreciate it.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Teri helped me with my upgrade
Teri helped me with my upgrade. She was very friendly and professional. Explained everything in detail and left understanding everything i was signing for.
Thank you for the great service as i always have good interactions with the advisors there and will be back.
16 december 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Romford
Hey Albert,
Thanks for the lovely review and fantastic support for Teri.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Lucky is lovely
Lucky is lovely
Understand her roll
She really puts smiles to people.
I would love to meet her again.
Thank you so much
Lucky.
Mrs Theopilia Plummer
5 december 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Romford
Hi there,
This is lovely feedback for Lucky. Thanks for your kind words.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
I was today to upgrade my account with…
I was today to upgrade my account with a samsung s23 ultra.. very nice lady...she spoke with me very nicely. Good job for today... 5 stars..✌🏻✌🏻✌🏻✌🏻✌🏻
26 november 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Romford
Hi Valentin,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Tam and Gary were both amazing
Tam and Gary were both amazing. I came into the Romford store very frustrated with my phone and they were able to sort it out with a big smile.
They are very knowledgeable and explained what I need to do if it’s not working..
Thanks guys 5star treatment
26 november 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Romford
Hi Vanetta,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Teri was great and very quick service!
26 november 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Romford
Hi Vasile,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Teri helped me with my upgrade
Teri helped me with my upgrade, great service very helpful and patient.
Thank you
20 november 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Romford
Hi there,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Verry great service from Teri
Verry great service from Teri, she gave me very good advice with my plan.
19 november 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Romford
Hi. Thank you for your review for Teri. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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