Had a really good experience at the Vodafone store in Swansea. Scott was brilliant and took the time to actually understand what I needed instead of just trying to sell me something. He helped me fi... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie4 Union Street, SA1 3EE Swansea, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
If I could give Sophie at the Swansea city branch 6 stars I would. The young lady was paitent knowledgeable polite and professional . . Sophie was a pleasant pleasure to deal with .
Bedrijf heeft geantwoord
Very helpful, Katie guided us to a product that was more suitable than our original query and more value for money too! Product was for my daughter and Katie was very interactive and friendly. Thanks... Toon meer
Bedrijf heeft geantwoord
Went into the Swansea Vodafone store with my mum who is a dinosaur when it comes to tech. We spoke to Ryan who really took the time to help my mum. He wasn't pushy, explained everything in a way that... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- ook in
- Internetaanbieder
- Mobiele telefoon winkel
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - Swansea
Geschreven door het bedrijf
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contactgegevens
4 Union Street, SA1 3EE, Swansea, Verenigd Koninkrijk
4,9
Uitstekend
262 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Josh was great
Josh was great . Explained everything very clearly , happy to answer any additional questions and was very friendly. Great experience
9 maart 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Swansea
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Excellentkatie is the best! assistance from Katiewith all…
Excellent assistance from Katiewith all aspects of upgrading my iPad and phone
7 maart 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Swansea
Hi Maureen,
Thank you for your review for Katie. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Great service from Rowan
Great service from Rowan. Easy phone swap & a fantastic deal.
7 maart 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Swansea
Hi Simon,
Thank you for your review for Rowan. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Quick
Quite quick. Rhys was helpful and not at all pushy. Good advice.
7 maart 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Swansea
We’re grateful for your fantastic feedback for Rhys, thank you! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Came into Swansea branch Vodafone for…
Came into Swansea branch Vodafone for help with big bundle. The sales advisor Jakub was very polite and efficient. He is very good for your business.
27 februari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Swansea
It's great to see your kind words for Jakub, we really appreciate it! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Maddie or Maddy (sorry)
Maddie or Maddy (sorry). Was awesome ! Thank you :)
16 februari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Swansea
Thanks for your fab feedabck for Maddie 😊 All the best, The Vodafone Social Media Team
Mobile and broadband set up
Calm, explained everything sorted me out not a problem
24 januari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Swansea
We appreciate your positive feedback, John. If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Best customer services thank you !!
Best customer services thank you !!! Ethan /rowan fantastic 👏 👌 10/10
20 januari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Swansea
Hello, Dimitris,
It's great to hear that you received a 5 star service from Ethan and Rowan! Thanks for taking the time to provide feedback on this.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service, super friendly and very knowledgeable. Was extremely happy with the help they provided
14 januari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Swansea
Hi Loli,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Really helpful staff in store
Josh in Swansea store very helpful in going through my existing contract with me and helping me remove unnecessary data. Have used Vodafone for years due to good mobile coverage, and have always had great customer service in this store. Highly recommend.
14 januari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Swansea
Hi Katie,
This is lovely feedback for Josh. Thanks for taking your time to share this experience and your recommendation for us. If you ever need any help, please reach out to us, by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Great advice
Josh was very helpful. Explained everything fully and saved me money. No pressure selling. Happy I visited the store.
30 december 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Swansea
Hi Clayton. Thank you for your review for Josh. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Katie was lovely
Katie was lovely, really helpful, knew her stuff and was really funny. Nothing was too much trouble and as an older person it was great to be spoken to and treated like a Human being and not some old numpty. 10/10 customer service, thank you Katie.
27 december 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Swansea
Hello, Helen,
Thanks for your review. It's always lovely to read great feedback, and we're glad you had a positive experience with Katie.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Our interest has been down for two…
Our interest has been down for two weeks now since storm Darragh. We spoke several times to a lady at customer services who assured us everything would be up and running within a week and we’d be compensated for our hardship.
The engineer called today and fixed the problem but he said the router needed replacing as the signal wasn’t stable and it shouldn’t be like that. Vodafone have just messaged to congratulate themselves for fixing the problem and when we asked about compensation we’d get £9.76 for a reduced timeframe. About a week. We’re not getting a new router either. Contract runs out in March so they know where they can shove the renewal!
20 december 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Swansea
Hey Dee, I'm sorry to hear storm Darragh had such a bad affect on your service. So we can run some diagnostics on your router and check if the information provided by the engineer's correct, please call our dedicated team on 0333 304 0191 and we'll take a look. Thanks, The Vodafone Social Media Team
Josh was incredibly helpful
Josh was incredibly helpful - give this man a promotion!
10 december 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Swansea
Hi Glenn,
Thanks for sharing your fabulous feedback for Josh. If you need any help in the future, please message us on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent team
Bianca and her team do an excellent job, they were very polite and patient fixing my problematic sim card issue, very knowledgeable and friendly people.
19 november 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Swansea
Hi Phil,
Thanks for your review for Bianca. This is amazing feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Just wanted to leave a glowing review…
Just wanted to leave a glowing review for Katie who assisted me on 13/11 with a rather sensitive matter I had.
From start to finish, Katie dealt with this matter with the utmost professionalism and she is a credit to the Swansea store. If you are lucky enough to be assisted by Katie, I'm confident that you will have a great customer service experience.
Thanks again
TPM
13 november 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Swansea
Hi Thomas,
It's great to hear about your recent experience and feedback for Katie. Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
The customer experience was excellent.
The customer experience was excellent.
Rowan and Josh answered all my questions and were very pleasant and helpful. You should give them a raise.
14 november 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Swansea
Hi Jeremiah. Thank you for your review for both Rowan and Josh. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
ie and Rhys were really helpful and…
Katie and Rhys were really helpful and went above and beyond to find me a good deal. And were really professional. It was a pleasure to meet them both.
13 november 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Swansea
Hi Sandra,
This is lovely feedback for Katie and Rhys. Thanks for your kind words and taking your time to share the experience. We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Katie was ultra helpful & friendly
Katie was ultra helpful & friendly! The people in the Swansea Vodafone shop are the best! Thankyou
13 november 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Swansea
Hi Rosy. Thank you for your review for Katie. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hi came into the store today just out…
Hi came into the store today just out of a query I wanted an answer to ,ended up getting it sorted plus got my broadband sorted as well,Juts wanted to ask a question from Katie but can't contact the store directly ,was she able to call me on my number ending 150 so I can clarify my broadband package ,thanks. NZ
20 oktober 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Swansea
Hello, Steven,
Thank you for taking the time to review and share your feedback, we appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.