Best Customer Service Ever At Vodafone Lakeside Shopping Centre! I had an absolutely excellent experience with Anthony. He was extremely professional, dedicated, patient, and genuinely empathetic th... Toon meer
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Locatie
Wijzig locatieUnit 24 , Level One Lakeside Shopping Centre, RM20 2ZF West Thurrock, GB
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I was enquiring about my contract regarding my monthly payments. Yusuf helped me on getting my payments down and then sorting a a broandband contract. Yusuf was a really nice guy, very helpful and... Toon meer
Bedrijf heeft geantwoord
Antony & Naz were absolutely amazing! They made my whole experience so swift, easy, and stress-free. On top of that, they were genuinely so funny and made the whole process very enjoyable. Couldn’t re... Toon meer
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Yusuf was an amazing help throughout the process. He worked quickly to get a new contract set up and was polite and friendly the entire way through (even with some minor technical difficulties). Great... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- ook in
- Internetaanbieder
- Mobiele telefoon winkel
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - Thurrock Lakeside Experience
Geschreven door het bedrijf
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contactgegevens
Unit 24 , Level One Lakeside Shopping Centre, RM20 2ZF, West Thurrock, Verenigd Koninkrijk
4,9
Uitstekend
214 reviews
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Alia was very nice with us and she…
Alia was very nice with us and she helped with all my problems. Thanks for everything Alia
13 maart 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hi Ion. Thank you for your review for Alia. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service from the team in Lakeside
The team including Sam and three others from the shop in Lakeside deserve a big shout out and a big thank you. Excellent service. Very efficient and even went beyond and above to solve and sort out what another phone shop did not complete for me. They were able to get me fully signed up this time properly. I left with my phone working, my connections working and even another deal for my WiFi connection that I did not know of. Thanks to Sam for finding and adding that better deal on for me.
Really appreciate the team work and great collaboration I experience while being there..They made me feel at home too..took the time to understand the situation. Very patient helpful and kind. Thank you guys. Vodafone for me without a doubt just because of you. Fantastic team. Thanks again.
3 maart 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hi Vickie,
Thank you for taking the time to review and sharing this great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Went today in store
Went today in store, was served by Maddi, great seller and great experience
23 februari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Maddi was great
23 februari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Maria was very friendly and helpful…
Maria was very friendly and helpful done got two new sims she have done it so quickly 💯 times better then phone the company
21 februari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hey Alex,
Thanks for letting us know what an amazing job Maria did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Incredibly helpful
Denisa was very supportive and helped with not just the phone contract, but teaching us other things that we can do on the app etc and spent that little bit of extra time explaining things when needed.
12 februari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hi,
This is lovely feedback for Denisa. Thanks for your kind words and taking your time to share the experience. We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Top tier professionalism from Alia.
I recently had the pleasure of being assisted by Alia at the Vodafone store in Lakeside Shopping Centre, and I cannot recommend her highly enough. From the moment I walked in, Alia’s professionalism and friendly demeanor immediately put me at ease. She has a warm and positive personality that made the entire experience enjoyable and stress-free.
Alia demonstrated an exceptional understanding of her role and the products and services offered by Vodafone. She carefully listened to my requirements and took the time to fully understand my needs without making me feel rushed or pressured into making a decision. Her approach was both respectful and considerate, creating an environment where I felt confident in the advice she provided.
What truly stood out was Alia’s ability to find the ideal solution for my line rental plan. She thoughtfully evaluated my usage and budget, recommending a plan that was perfectly tailored to meet my needs. Her thoroughness and attention to detail ensured that every aspect of my requirements was addressed, and her explanations were clear and easy to understand.
I left the store feeling completely satisfied, not only with the plan she helped me choose but also with the outstanding customer service I received. Alia is a credit to Vodafone, and I would gladly recommend her to anyone looking for professional, knowledgeable, and customer-focused assistance.
Thank you, Alia, for making my experience so positive and for going above and beyond to meet my needs!
9 december 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hi Corey,
Thanks for taking the time to write such a wonderful review! We're delighted that Alia provided the excellent service we aim for - we absolutely love to see it. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hi Radu,
Thank you for taking the time to review and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Exceptional customer service
Anthony in the Lakeside branch was absolutely wonderful. So helpful, patient, professional and kind. An asset to the company. Thank you for the exceptional customer service and the human kindness.
5 december 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hello, Elizabeth,
It's great to hear about the positive experience which you had with Anthony. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great customer service
I was served by Maria and she helped me a lot. Answered all my questions and we had a lovely chat
29 november 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hi there,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Denisa ⭐️⭐️⭐️⭐️⭐️
Denisa is a star, ⭐. She is a very caring person that took her time to explain everything for me and sorted out my upgrade.
Definitely she will be the one the sort out my account from now on.
29 november 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hey Gheorghe,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Wonderful service from Jackie,fixed…
Wonderful service from Jackie,fixed issues on my phone.
5 november 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hi there,
Thanks for the great feedback for Jackie, it's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Vodafone Lakeside
Alia the assistant was patient , helpful and understanding of our phone issue. She helped us without being pushy and made our Vodafone experience very easy and comfortable.
26 oktober 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hey Roy, I'm glad Alia was so helpful and understanding today 😊
All the best, The Vodafone Social Media Team
That they can found someone to help them all the time when they need it
“I’ve had a great experience with Denisa at Vodafone overall. Their network coverage is impressive, ensuring I stay connected in both urban and rural areas. The data speeds are reliable, making it easy to stream and browse without interruptions.
Additionally, I’ve found the Denisa to be incredibly helpful. It provides quick answers to my questions and assists with managing my account seamlessly. The combination of excellent service and a user-friendly digital assistant makes my experience with Vodafone very positive. Highly recommended!”
23 oktober 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hi Andresa,
This is lovely feedback for Denisa. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Mady was great
Mady was great. She was explaining us all the details, she was transparent with us and super friendly and helpful. I highly recommend her services
20 oktober 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hello, Lavinia,
It's great to hear about the positive experience which you had with Mady. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
MĂDĂLINA Was great
20 oktober 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hello,
This is lovely to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jackie sold me a pay as you go handset…
Jackie sold me a pay as you go handset HBB and a tech service the whole transition was great, explained everything well thank you
15 oktober 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hi Wendy,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Excellent service from Samuel Cragg
Excellent service from Samuel Cragg. So helpful!!
12 oktober 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hey Lynda,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Professional
The joy of serving us I usually don’t usually get in any place nowadays. Naz was so jolly and positive vibes that he shared with us. He was respectful and professional. Thank you Naz
9 oktober 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hi Alina,
Thanks for your lovely review for Naz. We appreciate your kind words and support. We're here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Tolu from Vodafone lakeside service
Tolu from Vodafone lakeside service
He was extremely helpful, managed to solve my problem and even talked me into having a new phone, which I am extremely grateful for.
2 oktober 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hi Shirley,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a great experience with us when getting the issues resil.
Thanks,
The Vodafone Social Media Team
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