Best Customer Service Ever At Vodafone Lakeside Shopping Centre! I had an absolutely excellent experience with Anthony. He was extremely professional, dedicated, patient, and genuinely empathetic th... Toon meer
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Locatie
Wijzig locatieUnit 24 , Level One Lakeside Shopping Centre, RM20 2ZF West Thurrock, GB
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Lees wat reviewers zeggen
I was enquiring about my contract regarding my monthly payments. Yusuf helped me on getting my payments down and then sorting a a broandband contract. Yusuf was a really nice guy, very helpful and... Toon meer
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Antony & Naz were absolutely amazing! They made my whole experience so swift, easy, and stress-free. On top of that, they were genuinely so funny and made the whole process very enjoyable. Couldn’t re... Toon meer
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Yusuf was an amazing help throughout the process. He worked quickly to get a new contract set up and was polite and friendly the entire way through (even with some minor technical difficulties). Great... Toon meer
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Bedrijfsgegevens
- Mobiele netwerkaanbieder
- ook in
- Internetaanbieder
- Mobiele telefoon winkel
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - Thurrock Lakeside Experience
Geschreven door het bedrijf
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contactgegevens
Unit 24 , Level One Lakeside Shopping Centre, RM20 2ZF, West Thurrock, Verenigd Koninkrijk
4,9
Uitstekend
214 reviews
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Lost device
Took my phone in for repair a week ago. Vodafone have no idea where my phone is and have been told I need to chase it with the store. Phone number provided by Vodafone customer service is invalid and I now have to travel to the store again when I'm due to give birth any day now.
4 januari 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hi Sue
I am sorry to hear about your experience. This is not the journey we would expect.
If the phone is still at the store we would be unable to see anything via others channels which is likely why you have been advised to contact the store. Once your phone has been sent for a repair we're able to view updates from the repairs team regarding your devices journey.
We are able to attempt to call and or email the store for you as well, this may take a little more time.
If you need any further help with this, or would like us to look into anything further for you, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great experience with store advisor
Great experience with Jackie at the lakeside store, she sorted me out a fantastic deal
29 december 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Horrible customer service and network
Customer service lady was mocking and there were two others were laughing as I was enquiring about the product and service.
Very insulting and humalatin
I decided to leaving this horrible behaviour
My home broadband and Mobil data isn’t giving me adequate service.
Please avoid Vodafone
21 december 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hi M Quadri,
We're really disappointed to hear this recent experience. This is not the service we want to be providing our customers, and certainly not how we want to be leaving customers feeling. We apologise for this.
Please message us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone so we can get this looked into, or if you require any assistance.
Thanks, Vodafone Social Media Team
Maddi was so nice and knowledgeable
Maddi was so nice and knowledgeable. Now I have all my family with Vodafone, and I’m so happy that I got a good deal.
15 december 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hey Andrei,
Thanks for the lovely review and fantastic support for Maddi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Jackie was amazing
21 december 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hey Sarah,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Good experience
Good experience,
Very pleased with Maria services
19 december 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hi Bogdan,
Thanks for taking your time to leave this review for Maria.
We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
I have just visited the lakeside…
I have just visited the lakeside Thurrock Vodafone branch and was served by a young man by the name of Dylan who was extremely helpful and knowledgeable, my questions were solved quickly and professionally, very happy with the service
14 december 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hey Dylan,
Thank you for reviewing and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Exceptional Support Experience with Denisa from Vodafone
As a Vodafone customer, I would like to express my utmost satisfaction with the support provided to me, particularly by Denisa. In an age where customer service can often be underwhelming, Denisa stood out as a shining star.
I recently encountered an issue with my Vodafone service and reached out for assistance. From the very beginning, Denisa demonstrated professionalism, knowledge, and a genuine willingness to help. Not only was she prompt in her response, but she also exhibited exceptional communication skills throughout the entire process.
Thank you once again, Denisa, for going above and beyond in your role as a customer support representative. You have undoubtedly set a benchmark for excellence in customer service.
1 december 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hey Nicu
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Thanks to Denisa we left the Vodafone…
Thanks to Denisa we left the Vodafone shop very thankful and happy! Great communication and support skills.
2 december 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hey Ana-Maria,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Denisa the sales advisor was super…
Denisa the sales advisor was super helpfull and amazing today which done the time spent in store to pass very easy.
Thank you
2 december 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hey Mihai,
Thanks for the lovely review and fantastic support for Denisa.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Denisa was very helpfull and she…
Denisa was very helpfull and she explained very Well the plans to me. She was amazing
2 december 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hey Ioana,
Thanks for the lovely review and fantastic support for Denisa.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Best experince from Maddi in lakeside.
Best experince from Maddi in lakeside.
She fixed both of my devices.
Amazing.
2 december 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hey Colin,
Thanks for the lovely review and fantastic support for Maddi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Thanks for your fab feedback Izabela.
All the best, The Vodafone Social Media Team
Best customer service from Tolu
30 november 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
It's great to see Tolu left such a positive impression on you John.
Thanks again, Vodafone Social Media Team
Knowledgeable staff very friendly
Knowledgeable staff very friendly
Alia was brilliant
30 november 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hey Patrick,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Luke was amazing!!
Luke was amazing!!
Phone had stopped working the last thing you need at this time of year.
Luke explained how the new deals worked and found a great deal for me with a lovely new phone AND saved me some money!!!
I'll be back in a few months to get my broadband switched!!
29 november 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hi Samantha,
This is a great review for Luke. I’m glad to hear you found the best option for you when visiting the store and we look forward to you joining us for your broadband line.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Denisa was excellent!!!
Denisa was very helpful and assisted with all issues I had. She clearly explained the plans and what the costs would be. Really excellent service
29 november 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hi Glyn,
This is lovely feedback for Denisa. Thanks for taking your time to share.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Bibi was amazing and helpful with my…
Bibi was amazing and helpful with my upgrade . She was so nice.
24 november 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hi Gheorghe,
Thank you for reviewing and sharing this great feedback for Bibi.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Luke was extremely friendly and…
Luke was extremely friendly and helpful, didn't pressure at all but adviced and treated very well
29 november 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hey Becky,
Thank you for taking the time to review and share this feedback for Luke.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Paola was brilliant and gave excellent…
Paola was brilliant and gave excellent service, I got everything I needed!
24 november 2023
Review zonder uitnodiging
Antwoord van Vodafone UK - Thurrock Lakeside Experience
Hi Sydney,
Thank you for taking the time to review and share this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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