Friendly, competent and very patient. In particular Megan was unflappable. If I needed to come back for help or advice I would in a heartbeat.
Bedrijf heeft geantwoord
Locatie
Wijzig locatie8 King Street, TR1 2RA Truro, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Jack, Sam and Joey were most helpful with the purchase of my new phone. They all explained everthing thoroughly and helped me understand points that I was uncertain of. Joey helped to transfer all dat... Toon meer
Bedrijf heeft geantwoord
I visited Truro Vodaphone shop to replace my old phone. Joey was most helppful and advised me not only what would be a good phone but also recommended a pricing package. When the phone arrived a few... Toon meer
Bedrijf heeft geantwoord
Exceptional service who helped sort out a difficult problem Very patient & a nice person to be assisted by I would recommend Truro store & Aaron the manager
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- ook in
- Internetaanbieder
- Mobiele telefoon winkel
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - Truro
Geschreven door het bedrijf
Contactgegevens
8 King Street, TR1 2RA, Truro, Verenigd Koninkrijk
4,9
Uitstekend
372 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Joey was fantastic
Joey was fantastic. She made sure I got the best deal. She was very helpful.
20 maart 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Truro
Hey Penny,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Spoke Jack,1st class…
Spoke Jack,1st class service,informative,,clear and precise.
19 maart 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Truro
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Antwoord van Vodafone UK - Truro
Hey Matthew,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Antwoord van Vodafone UK - Truro
Hey Connor,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very helpful got everything I needed…
Very helpful got everything I needed very polite and knowledgeable
13 maart 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Truro
Hey Joshua,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Saved the day
Saved the day. Much better talking to l real person. Jack from the Truro branch was extremely helpful.
13 maart 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Truro
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Thank you jack and Chloe much…
Thank you jack and Chloe much appreciated your help
11 maart 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Truro
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Upgraded to the new Samsung S26 with…
Upgraded to the new Samsung S26 with Aaron the store manager. Excellent service. Thank you.
8 maart 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Truro
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
In the Truro shop I paid 10…
In the Truro shop I paid 10 pounds...told to wait an hour for it to activate. It never did. Went back the next day no one would help me. Told me to purchase another voucher. The short rude female there actually told me to leave the store. I had said very calmly that I would not pay for another voucher...they had lost my original one. She said because she was short and my wife and I are tall that she felt intimidated and we had to leave. I will request my bank to refund this as it is a fraudulent charge. In the past 25 years of world travel I have never been treated so badly. I will post on social media and take further action until this useless employee is gone.
UPDATE -
I rang Vodafone and told my story of difficulty getting my data on my phone. The female was so incredibly polite and helpful and got my data onto my phone. Something the people at the Vodafone shop in Truro refused to help me with and were incredibly rude. After more than 25 years of travel (I am from Australia) and needing sim cards every time my wife and I come to Europe which is about twice a year I thought I would never use Vodafone again. Thanks to the very helpful people on the phone I will in the future.
cheers
4 maart 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Truro
Hey Terrell,
Hi Raymond,
Thank you for taking the time to share your experience. We’re very sorry to read what you’ve described, as this is not the level of service or conduct we expect from our retail teams.
Being asked to leave a store under the circumstances you’ve described is not acceptable, and we fully understand why this has left you feeling frustrated and upset.
We want to be clear that Vodafone does not tolerate rude, dismissive, or inappropriate behaviour from our staff, and allegations of intimidation being incorrectly attributed to customers are taken very seriously. This is something that needs to be reviewed formally by the appropriate team.
You can call our team on 191 from a Vodafone mobile or 03333040191 from a non-Vodafone mobile between 8am and 8pm or use webchat through this link: https://www.vodafone.co.uk/paymcd. Alternately you can contact our Social media team via Facebook at http://vodafone.uk/3lCYUxW or on Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Broadband help
Came is as I have a problem my home broadband. Spoke to Matt who advised the best route to take to resolve my issue! Always very helpful when I visit
3 maart 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Truro
Hey Thomas,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
A highly personable helpful and very…
A highly personable helpful and very technical person called Jack who intuitively understood that as an older person I felt embarrassed to ask for help- and was just great!Thankyou an excellent experience.
28 februari 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Truro
Hey Anna,
Thanks for the lovely review and fantastic support for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Aaron the store manager was very helpful
Aaron the store manager was very helpful
21 februari 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Truro
Hey Mark,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Phone upgrade
I had just had my phone service upgraded with Jack. Very good experience. He completed my data transfer and helped me through the whole process.
19 februari 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Truro
Hey Janine,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great customer service
Great customer service, very friendly and knowledgeable staff. Jack was awesome and explained all the options to us so we knew exactly what we were getting.
10 februari 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Truro
Hey Alex,
Thank you for your review. It's always lovely to read such nice feedback for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Antwoord van Vodafone UK - Truro
Hey dominic
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Brilliant service
Joey was brilliant in helping me decide which phone was right for me during my recent upgrade. Would highly recommend the Truro branch store.
9 februari 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Truro
Hey Aiden,
Thanks for the lovely review and fantastic support for Joey.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Joey was super helpful in informing us…
Joey was super helpful in informing us of all of our options regarding upgrading our phones. Everything was explained in great detail and she went to great efforts to find the best deals for both myself and my husband
9 februari 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Truro
Hey Jenna,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Maddie is the best
Saw maddie today to help organise broadband.
She made the process super simple and was very friendly.
Will always see maddie when I need any support with my account. She is a true credit to the store and the company.
8 februari 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Truro
Hey Chris,
Thanks for the lovely review and fantastic support for Maddie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic service from Joey.
We have multiple phones and broadband and needed to upgrade.
Joey was really helpful and saved us money as well as sorting our phone needs.
7 februari 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Truro
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The lady who served me was very…
The lady who served me was very helpful, her name was Joey
6 februari 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - Truro
Hey Sarah,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Joey.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.