Second time I have visited vodafone in winchester. The 2nd visit was based on the excellent customer service received from Alex. Again today, Alex went above and beyond his regular remit! Well done A... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie125 High Street, SO23 9AS Winchester, GB
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Hannah was very friendly, professional and super helpful. She was clear in what options we had for upgrades and airtime. Her manager Maddie also helped as we were upgrading two devices. She was also... Toon meer
Bedrijf heeft geantwoord
We are in our seventies and not very good at IT/phones etc. Hannah was absolutely wonderful with her help, very patient and sorted a complicated situation out for us with good humour and tolerance. Ma... Toon meer
Bedrijf heeft geantwoord
Harvey was brilliant - sorted out a new contract phone & an upgrade for us. Explained options clearly & was lovely enough to set up our mum’s phone for her, including her photo of Dad as her screensav... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- ook in
- Internetaanbieder
- Mobiele telefoon winkel
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - Winchester
Geschreven door het bedrijf
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contactgegevens
125 High Street, SO23 9AS, Winchester, Verenigd Koninkrijk
4,9
Uitstekend
230 reviews
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I was served by Hannah at the…
I was served by Hannah at the Winchester store. She was absolutely brilliant, not pushy at all, and was able to help me with all my questions and show me the comparisons between my phone options, so I could choose the best model for me. Thank you Hanah for looking after me.
5 januari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Winchester
Hi Adrian,
This is lovely feedback for Hannah. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Useless customer services in…
Useless customer services in Winchester!!
Went in to ask about my broadband wanted my name and postcode told me i had no broadband with them .. i did !! Asked about my account said i needed picture id !? I had my work id with name and picture !! Not good enough !? Poor service and time to leave !! Was looking for reassurance got exactly the opposite 🤡
28 december 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Winchester
Hey Jon, I'm sorry for the mix up over your account and our security. When we ask for photo ID, this needs to be your Driving license, Passport, or some other official form of ID. As a works ID isn't instantly recognisable, we wouldn't be able ot accept this. If you still need assistance with your broadband, our online team will be more than happy to help: https://www.vodafone.co.uk/contact-us/
Thanks, The Vodafone Social Media Team
Jack at the Winchester Shop.
Jack at the Winchester was great. Explained every option for me to choose and helped me with what I needed. Great stock of phones and great deals.
30 november 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Winchester
Hi Martin,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Thank You Maddie!!
We recently went to this store to renew my wife's contract and add myself as an authorised user of her account. We had the pleasure of meeting Maddie who was absolutely brilliant and could not have been more helpful. I know Vodafone have gone through a bad patch but this young lady restored our faith in this company and I hope she's appreciated by her management. Thank you Maddie - two very satisfied customers!
16 november 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Winchester
Hi Pac Man,
This is amazing feedback for Maddie. Thanks for taking your time to share this. We appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Jack is amazing
Jack is amazing! Quick and easy. Reliable and knowledgeable. Thank you so much
21 november 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Winchester
Hi there,
Thank you for taking the time to review and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent service from Hannah, Winchester Store
I was served by Hannah in the Winchester store on Thursday 14th Nov and she was so helpful and professional
14 november 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Winchester
Hi Suzie. Thank you for your review for Hannah. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Winchester - superb customer service & product knowledge
I was greeted warmly when I went in to the Winchester store and from that point onwards, the service, advice and attention I received was absolutely brilliant. The best customer service I have had the pleasure of receiving in ages. Harvey was meticulous in handling my request (I've been receiving notifications my Vodafone Broadband was up for renewal and have two mobile contracts running alongside, so was there a better deal I could switch to?) explaining every detail thoroughly and I came away having signed up for a new phone, switching to a different Broadband plan and saving ourselves money. When I later reviewed all the confirmation emails from Vodafone, they mirrored exactly what Harvey had gone through with me. Beyond pleased - Harvey and the rest of the team, who were all busy whilst I was being served, are a credit to Vodafone. I highly recommend them to everyone and they fully deserve my 5 star review ⭐⭐⭐⭐⭐
29 oktober 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Winchester
Hi Sally,
Thank you for taking the time to leave us a 5 star review! We're happy to hear you had such a great experience with us in the Winchester store and the the amazing service the team have provided you with and congrats on your new phone and the new Broadband deal.
Thanks,
The Vodafone Social Media Team
Maddie was amazing
Maddie was amazing, she helped me out with my data transfer and made it very easy and went above and beyond to help me out. I appreciate it massively.
18 oktober 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Winchester
Hi Lynda,
This is lovely feedback for Maddie. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Archie was extremely helpful & patient…
Archie was extremely helpful & patient with our Mother & Father. First class service from & very much appreciated.
11 oktober 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Winchester
Hi Andrea. Thank you for your review for Archie. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Superb service
Superb service
Archie was able to answer all my questions and help me with my upgrade.
5 oktober 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Winchester
Hi Conor. Thank you for your review for Archie. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Archie gave me false information!
Archie gave me false information, when it came to upgrading felt like I was a nuisance. Feel like the manager and Archie need training I asked if I upgraded could I pay the phone loan of as it’s interest free he said I had to wait 3 months which is not true at all he even asked the manager who provided the false info. This is not professional whatsoever? Also as I was speaking him and a fellow colleague kept looking at eachother felt all uncomfortable called customer service and upgraded basic information was not given. Not happy on the other hand 3 across the road was very helpful.
5 oktober 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Winchester
Hey Adam, I'm sorry you're not happy with the experience you had in store. If there is something you still need help with or have any more questions please reach out to my team using one of the links below:
Facebook - vodafone.uk/3K1e4GB
Twitter - vodafone.uk/3nfdPyY
Instagram - https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Incredibly helpful and accommodating…
Incredibly helpful and accommodating staff. Thank you so much to Alexei for the help and information you shared.
28 september 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Winchester
Hello,
This is lovely to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Antwoord van Vodafone UK - Winchester
Hi Ben. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Top class service
After spending about 4 hours over 3 days on the phone to customer services to sort delivery of new phone and activation of SIM for my daughter, I decided to try and get some sensible advice in my local store. Luckily for me, Harvey took on board all my issues and frustration and literally resolved a very stressful situation within 5 minutes. He is quite simply a total hero and has the customer at the forefront of his advice and service. Thank you Harvey for going above and beyond to ensure that you resolved our issue. We are very grateful.
22 augustus 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Winchester
Hi Annette,
Thank you for taking the time to review your recent experience.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Antwoord van Vodafone UK - Winchester
Hey Peter,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Deteriorating coverage
Really screwed up the change over from 3G to 5G….coverage south of Winchester varies from
E (no data) to one bar of 4G to 5G to nothing all in the space of a mile … when will they ever fix these issues?
8 augustus 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Winchester
Hey Peter,
I know how frustrating signal and connection issues can be. If you pop your postcode into the Network Status Checker here: https://vodafone.uk/330ItxS you'll be able to see if there are any issues, outages or maintenance works in an area that could be impacting your service.
Maintenance will be highlighted by a screwdriver symbol. You can click on this and it will tell you if there is an expected end time for the work.
Network Issues and outages have a yellow triangle which you can click and sign up for updates.
If you are experiencing very slow speeds, or your signal is worse than the checker suggests and there are no issues in the area, please let us know and we can run some more detailed checks come and get in touch with my team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Harvey and Aelxei were great
Harvey and Aelxei were great. 10/10
1 augustus 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Winchester
Hi Mr S Lucas,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great service
Great service. Very easy to change things over from EE and the at Vodaphone were friendly and professional.
28 juli 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Winchester
Welcome aboard Mike. Thanks for your review, it's always good to read such complimentary feedback.
Thanks again, The Vodafone Social Media Team
Jack was superb
Jack was superb - #InstaFix and dress alleviated!
22 juli 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Winchester
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Incredible customer service from Harvey in Winchester
I should probably do 2 reviews for this. Vodafone would score 1 star but Harvey, the assistant manager in Winchester would score 5 stars.
I have had a billing problem with Vodafone and despite hours trying to speak to 191 - when I eventually get through, they either can't help and just cut me off or promise to cal back and don't - I got absolutely nowhere. I went into Vodafone in Winchester where the manager Alexei tried to help. He discovered problems with the set up of my account going back years, spoke to Vodafone who again promised to get back within a week. They didn't and next thing I'm receiving threatening messages saying my line will be disconnected and my number removed.
I again went into Winchester Vodafone and was lucky enough to be seen by Harvey. The first person who sat there calmly saying I will sort this for you. Not only is he a whizz on the system, keeping on and on at it trying to find a solution, but is utterly charming with it.
Harvey is now on the case checking everything is sorted and has promised to phone back with an update. Vodafone - do everything you can to keep Harvey. If it wasn't for him I would now be transferring our 5 numbers with you after being with you for over 25 years. Thank you Harvey!
2 juli 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Winchester
Hi Catriona,
I'm sorry for the billing issues you've experienced with us, I completely understand how frustrating this must have been for you. I'm glad that Harvey is now on the case to get everything resolved. If there are any additional questions you might have, or any else we can help with regarding your account, please reach out to the Social Media Team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone. We'd be more than happy to help.
Thank you, Vodafone Social Media Team
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