Sally was totally brilliant! Very patient and clear, and extremely knowledgeable with excellent problem-solving skills too. We actually really enjoyed getting our new phone and internet account. Thank... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie29/30 Parliament Street, YO1 8RS York, GB
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Lees wat reviewers zeggen
Hannah was the best sales person I have ever met in Vodafone ( I have been with VF for 20 years … & not always been complimentary). However, Hannah put all that right. She was extremely amazing with m... Toon meer
Bedrijf heeft geantwoord
Hannah in the York branch is awesome. I am a middle aged, menopausal, clueless woman who doesn’t know her gigabytes from her chicken bites. Hannah has all of the patience needed for such a difficult c... Toon meer
Bedrijf heeft geantwoord
I’d like to commend Hannah in the York store for her professionalism and customer service and care this morning. She listened, investigated, took time to explain the various options and steps, was co... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- ook in
- Internetaanbieder
- Mobiele telefoon winkel
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - York
Geschreven door het bedrijf
Contactgegevens
29/30 Parliament Street, YO1 8RS, York, Verenigd Koninkrijk
4,5
Uitstekend
429 reviews
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I have paid Vodafone for years and a…
I have paid Vodafone for years and a shareholder however the service has reduced every year spent this morning on a stupid Web chat the chatting to agent before cur off then send a message to say get back in touch through our useless web chat.
I have 3 locations where I had good service for years london Poole and York
For the last 2 years I have had no Internet pm in york the local shop that doesn't get either tells me too busy. In london and poole this year I keep loosing Internet and things taking 30 min to arrive. Friend sending me pics sat next to me the same. I moved yo Vodafone after BT took over EE as I lost connection in London a block of flats build in front of one transmitter and awaiting a part 2yrs for the 2nd. Now Vodafone as bad overall worse.
9 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - York
Thank you for taking the time to share your experience. We would love the chance to review your feedback about the network, please contact our Social Media Team via Facebook at vodafone.uk/3lCYUxW or Instagram at https://ig.me/m/vodafone.
Many thanks,
Vodafone Social Media Team
Sally was fantastic
Sally was fantastic, sorted my phone upgrade out without any hassle. Explained everything fully.
6 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - York
Hey Andrew,
Thanks for the lovely review and fantastic support for Sally.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sally was fantastic
Sally was fantastic, what an absolute asset to this company. Very professional and excellent at her job. Thank you Vodafone!
6 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - York
We're happy to hear that you had such a positive experience. It's wonderful to know that you were impressed; we appreciate you taking the time to share your feedback!
Thanks,
Vodafone Social Media Team
Nicola was the customer service lady…
Nicola was the customer service lady that helped me today. Thank you so much for all your assistance and time taken when helping me today. I had her running around in circles with all my questions and purchases. She helped me with everything and nothing was too much of an effort for her. She is a great asset to that branch and I would recommend that she gets recognition for her personality and helpfulness. Best wishes Graham Smith
3 september 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - York
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Sally was so knowledgeable and…
Sally was so knowledgeable and attentive, price matching a previous offer I had been given. I was very satisfied with my experience in store today :)
30 augustus 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - York
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Antwoord van Vodafone UK - York
Hey Karen,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great at the job helped me with…
Great at the job helped me with everything I need
16 augustus 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - York
This is great to hear, thank you for sharing!
Vodafone Social Media Team
Coverage and review
I'm very happy with Vodafone. Good customer service decent offers however the only problem is the coverage in my area it's always 1 bar. Other than that I would recommend for people who want a all rounder.
15 augustus 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - York
We're happy you're pleased with our customer service and offers. We appreciate your feedback regarding the coverage in your area, if you would like us to look into this, please reach out to us on Facebook at http://vodafone.uk/2Fpnah2 or Instagram at https://ig.me/m/vodafone.
Thanks, Vodafone Social Media Team
Harry was very efficient and good…
Harry was very efficient and good customer service .
9 augustus 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - York
Hey There,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Harry from York shop was amazing
Harry from York shop was amazing. Very helpful and insightful with everything.
Harry worked very hard to make sure we got everything we needed
9 augustus 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - York
Hey Laura,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
York Shop
Great service and excellent staff in the shape Sally and the team.
Enjoyable and pain-free transfer from Nobody Nowhere... looking forward to returning to Vodafone
5 augustus 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - York
Hey June,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I visited the Vodafone shop in Parliament Street York…
I visited the Vodafone shop in Parliament Street, York today to upgrade my phone. I was served by Luke. He is a credit to your company, charming, incredibly knowledgeable and nothing was too much trouble. He explained everything brilliantly and helped me sort out everything with my new phone. Thank you Luke
1 augustus 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - York
Hey Lucy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Abysmal service
Abysmal service, been with them three months and each and every month had problems, convinced to upgrade and still have problems, service just stops working even on the ultra hub package and evo service. Steer clear unless you like poor service and being constantly lied to. I’m now exiting with no leaving fees as agreed.
Worst broadband I’ve ever tried
1 augustus 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - York
Hey Gav,
I can understand your frustration as you have been facing issues with your broadband. We'd like to take a look into this for you.
Please reach back out to the Broadband teams by calling 0333 304 0191 or speak to them via Live Chat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Brilliant,very good ,thank you for all…
Brilliant,very good ,thank you for all your help Nick
29 juli 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - York
Hey Linda,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sally rocks!!!
Sally helped me get a new iPhone 16e and was so kind, calm, cheerful, and knowledgable. She really took the time to walk me through the various options available, explaining them clearly and giving great advice. She really made the whole experience so enjoyable. It was an absolute pleasure talking to her and I hope I’ll see her again sometime. Such a wonderful human being. You’re lucky to have her as part of your team. Thank you so much Sally!
26 juli 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - York
Hey Wade,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I got myself a new phone today
I got myself a new phone today, I had hannah serving me and she was such a nice salesperson. She wasn't pushy at all and was a very bubbly person. There was no stress with getting this new phone, she definitely helped to make it a great experience. I would definitely recommend hannah 😊
24 juli 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - York
Hey Megan,
Thanks for the lovely review and fantastic support for Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
It was a good experience for me and too…
It was a good experience for me and too me niki
23 juli 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - York
Hey Ester,
Thanks for the lovely review and fantastic support for Niki.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing customer service from niki
Amazing customer service from niki
In the york store
23 juli 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - York
Hey Nene,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Niki.
If you ever need assistance, please feel free to contact the Social Media team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service
I visited the store on Saturday after having troubles with my android phone. The young lady, Sally, that served me, was great and friendly. I will definitely be visiting the store again if Sally would be the person serving me.
19 juli 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - York
Hey Katrina,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Repeatedly fobbed off by Indian call centre.
I decided to switch to Vodafone full fibre because they offered a digital voice landline with 'simple one click switching' After 5 weeks, 4 promised completion dates and 2 complaints, I still haven't got a working landline. I've spent ages talking to the Indian call centre, having to spell every single thing because they can't understand me ,and the online assistant is always 'out of hours' even though it's meant to be 24/7 ! I've just lost all trust after having been given assurances it would be working if I just wait another week.
12 juni 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - York
Hey there,
I'm really sorry to hear about the trouble you've had getting your digital voice landline set up. I completely understand how frustrating it must be to go through this, we certainly don't want our customers to feel this way.
If your landline is still not working, I’d recommend reaching out to our dedicated support team on 0333 304 0191 or via LiveChat here: https://vodafone.uk/2LCJiTm.
If you’ve already spoken to them and haven’t received the resolution you were expecting, you can raise this as an official complaint by chatting with our team on Facebook at https://vodafone.uk/2Fpnah2 or on X at https://vodafone.uk/3LXh2xl.
Thanks,
Vodafone Social Media Team
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