Sally was totally brilliant! Very patient and clear, and extremely knowledgeable with excellent problem-solving skills too. We actually really enjoyed getting our new phone and internet account. Thank... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie29/30 Parliament Street, YO1 8RS York, GB
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Lees wat reviewers zeggen
Hannah was the best sales person I have ever met in Vodafone ( I have been with VF for 20 years … & not always been complimentary). However, Hannah put all that right. She was extremely amazing with m... Toon meer
Bedrijf heeft geantwoord
Hannah in the York branch is awesome. I am a middle aged, menopausal, clueless woman who doesn’t know her gigabytes from her chicken bites. Hannah has all of the patience needed for such a difficult c... Toon meer
Bedrijf heeft geantwoord
I’d like to commend Hannah in the York store for her professionalism and customer service and care this morning. She listened, investigated, took time to explain the various options and steps, was co... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- ook in
- Internetaanbieder
- Mobiele telefoon winkel
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - York
Geschreven door het bedrijf
Contactgegevens
29/30 Parliament Street, YO1 8RS, York, Verenigd Koninkrijk
4,5
Uitstekend
429 reviews
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Old school excellent service
Great team and very friendly service
20 januari 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - York
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Waited for a while but it was benificial.
I came instore to ask about my options for either a new phone or a sim only deal, as my contract is up in Feb, Hannah dealt with me and was very helpful, she told me what I could choose from and answered my questions, I felt comfortable with my choice to start a new contract with a new phone that I had been considering already. Plus the trade in and Samsung wallet promotion that is running this month was a bonus.
6 januari 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - York
Hey Anne,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Niki was very helpful in every way…
Niki was very helpful in every way explaining everything in detail with a very professional manner
15 januari 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - York
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hannah dealing with a phone virus
Hannah, the person I saw dealt with my phone issue swiftly and efficiently, and kept me informed about what she was doing and why/how it occurred.
10 januari 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - York
Hey Philip,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Thanks Hannah for all your help
Hannah was very friendly and explained the various options available to me for what to do with my old phone, as well as the difference between the two new phones I was looking at.
6 januari 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - York
Hey Bangon,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great Service
Luke at the York Store was really helpful and friendly, which made the experience easy and painless.
4 januari 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - York
Hey Lizzie,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Luke.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Luke at York Vodafone
Luke at York Vodafone, was extremely knowledgeable and made picking a new phone and sim easy and interesting.
4 januari 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - York
Hey Daniel,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Luke.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic experience on New Year's Eve
Massive thanks to Luke who guided me through all my questions and suggested the best solutions! The best experience I've ever had!
31 december 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - York
Hey Tonya,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great customer service
Visited the York store to upgrade my son’s phone, we were served by Hannah who was very helpful and friendly and sorted everything that we needed. Hannah pointed out that an upgrade on my plan was also available and whilst I didn’t feel I needed a new phone she found me a new plan that was a good deal for me.
2 januari 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - York
Hey Elizabeth,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great Service. Called into theYork branch yesterday to…
Called into theYork branch yesterday to ask advice on upgrading from PAYG. Hannah was very helpful in understanding my requirements and then finding me a great deal. The process was straightforward and Hannah made it simple and easy. Would thoroughly recommend visiting this branch, thank you.
2 januari 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - York
Hey Laura,
Thanks for the lovely review and fantastic support for Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Efficient service!
Was very busy in store today and needed to wait in a queue, however this lovely girl was getting through lots of customers and sorted out my issue very efficiently. I even got an upgrade which is something i thought would be too expensive for me, but she found a good deal. Her name was Sally and as I was leaving I told the other customers that she was a star!
2 januari 2026
Review zonder uitnodiging
Antwoord van Vodafone UK - York
Hey Nat,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hannah made my visit to the York branch…
Hannah made my visit to the York branch worthwhile!
Having had a very unsatisfactory previous visit was pleased to receive first class service from Hannah. She knows her stuff and is polite, friendly, approachable and loves parsips!
14 december 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - York
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Hannah at the York branch was very…
Hannah at the York branch was very helpful at sorting me a new phone out at a better deal than I was on
20 december 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - York
Hey Martin,
Thanks for the lovely review and fantastic support for Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
WiFi 7 is a nightmare
WiFi 7 is a nightmare. My brand new Honour Magic V3 isn't compatible with it so now I spend most the time using my mobile data.
All the solutions in the router settings don't work. Even the dedicated 5ghz and 2.4ghz networks still run on wifi 7.
So now I'm stuck with useless broabad
16 december 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - York
Hey Ward,
I am sorry to hear that you have been experiencing issues with your broadband speeds I appreciate how frustrating this can be.
Please reach back out to the Broadband teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If there's anything at all you still need help with, please come chat to my team on Facebook at vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
So helpfull loads of patience foe me…
So helpfull loads of patience fir me and clear explanation of everything thank you so much Hannah
16 december 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - York
Hey Thika,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
No broadband from last 2weeks spend 10h…
No broadband from last 2weeks spend 10h on phone and ....steel no broadband
5 december 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - York
Hey Anna,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
We definitely don't want you to have a bad experience. You can reach out to the Broadband team to check for further details by calling 0333 304 0191 or chatting with them via LiveChat here: http://vodafone.uk/2LCJiTm.
Thanks,
Vodafone Social Media Team
Failed Broadband Connection Over & Over Again…
If I could have given them zero stars I would. Tried to move my broadband from Sky to Vodafone unsuccessfully. Orders have failed and cancelled over 4 times, I have 3 routers at my property in which none can be activated through my ONT. We have no Wi-Fi in the property currently and all the help we get is we can re-place the order for you with no explanation to the previous issue. I would avoid at all costs and not listen to any advise they give. We were recommended to cancel our Sky subscription to only be let down repeatedly. One of the worst providers I have ever encountered. Feel extremely let down and angry with the experience!
13 december 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - York
Hey James,
We’re really sorry to hear about the issues you’ve faced moving your broadband to Vodafone. We completely understand how frustrating this must be, especially after cancelling your previous service. This isn’t the experience we want for our customers.
If there's anything at all you still need help with, please come chat to my team on Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I’ve been with this company for 25 yrs…
I’ve been with this company for 25 yrs and they are usually very good but just lately they’ve become lazy and think they can threaten you with crap like putting you on calls only cause you pay a day late . Well wake up vodaphone there are loads of other mobile companies out!!!!!!so sort your bloody selfs out or I’m off to Tesco ?? U might think ur the best out there but ur not start reading some of your reviews you have become big rich and greedy like most other companies wake up!!!!!!!!!
1 december 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - York
Hi Cealwyn,
Thank you for being with us for 25 years, we truly appreciate your loyalty and the trust you’ve placed in us over the years. We’re sorry to hear about your recent experience and understand how frustrating this situation must feel.
We never want our customers to feel threatened or undervalued. Our intention is always to keep services running smoothly, and we’ll review the process you mentioned to ensure it’s fair and clearly communicated. Your feedback is important, and we’ll share it with the relevant teams to make improvements.
If you’d like, please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider.
You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Thank you to Hannah
Thank you to Hannah! Our christmas angel! So helpful and very knowledgable.
23 november 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - York
Hey Natalie,
Thanks for the lovely review and fantastic support for Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Luke was amazing
Luke was amazing, such a great member of the team. Went the extra mile to sort out our business contract renewal.
Thanks Luke
5 december 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - York
Hey Ros,
Thanks for the lovely review and fantastic support for Luke.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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