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3,9
6 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The quality of the products is excellent and the prices are fair compared to other online stores. Everything arrived as expected.
Their customer support really stands out — every question I had was answered quickly and professionally. It’s rare to find a company that combines good quality, fair pricing, and such responsive support. I would definitely shop here again.
Thank you volonka for your service. Received my packet without any issue. My jacket's quality was great.
I had a very good shopping experience with Volonka. The clothes are of good quality, the prices are reasonable, and my order arrived on time. Everything was smooth and as expected. I’m satisfied with my purchase and would happily order from them again.
I bought a pair of shoes, and I am very happy with the product quality and the delivery.
I had a wonderful experience with Volonka. Their products are high quality and look exactly as described on the website. What impressed me most was how reasonable the prices are for the quality you get.
Their customer support is excellent — every time I had a question, they responded quickly and helped me with everything I needed. It’s clear that they really care about their customers and want to make sure you are satisfied.
Overall, a trustworthy company with great products, fair pricing, and top-notch support. I highly recommend Volonka and will definitely shop here again!
I purchased an item from Volonka believing it to be genuine. After receiving it, I identified several signs that the product was counterfeit. The seller later admitted in writing that the item was not authentic.
Plus, the item took almost a month to arrive. It came from China (I saw it in the tracking info), which I though was weird, because the store is supposed to be in Ireland. I later learned this is common in dropshipping scam stores (which is the case).
I returned the product (to an address in Germany) using the prepaid return label provided by Volonka. The package was delivered and received by the seller on 20 January 2026.
Despite having the item back in their possession, Volonka did not issue any refund and stopped responding to my emails.
Selling counterfeit goods is illegal. Keeping the customer’s money after accepting a return is unacceptable. I am sharing this experience to warn other consumers.
Update: After my complaint, the website went offline and a suspicious 5-star review appeared. This further confirms my concerns. I recovered my money via bank chargeback. Please be careful.
Antwoord van Volonka
Dear Carla,
Thank you for sharing your feedback. We’re truly sorry that your experience did not meet your expectations.
We would like to clarify that our products are sourced from verified suppliers. In your case, we did accept your return request, even though it was submitted outside of our standard return window. We provided a prepaid return label and did our best to accommodate your situation.
However, the return was initiated significantly later than the allowed period, and we made multiple attempts to communicate and resolve the issue. Despite these efforts, the item was returned after several weeks (after a month), and we followed the proper procedures throughout the process. PayPal also reviewed the cases and ruled in our favor, confirming that we handled the situation appropriately.
We understand your frustration and value your feedback. Our commitment remains to provide excellent service and quality products, and we’ll continue to work on improving our processes.
Thank you for your understanding.
Best regards,
The Volonka Team
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